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Key Features
AI-Ready by Design (LLM, AIOps, Agent Integration)Multi-Domain, Vendor-Agnostic OrchestrationLow-Code Workflow Builder with High-Code ExtensibilitySecure, Agent-Driven OrchestrationFull Infrastructure Lifecycle Management (Provisioning to Retirement)Organization-Wide Automation Efficiency (Self-service for NetOps, IT, DevOps)Infrastructure as a Product (Self-service via Portals, APIs, Pipelines)Over 1,000 Integrations
Pricing Plans
Platform Subscription
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Unlimited users
Unlimited workflows and integrations
CSM resources
Support
Unlimited integrations to all your third party systems
Unlimited access & use of pre-built assets in Itential Marketplace
Design studio for building orchestrated workflows
Operations catalog to deliver self-service infrastructure automations
Itential MCP for connecting AI Agents to the Itential Platform with governance, context, and control for securely executing changes to the infrastructure
Multiple environments for development and production
Dedicated Customer Success program with CSM resources, structured activation program, enablement portal, and early access beta features
Node Element Licenses
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Licensing based on the number of node elements (physical device, virtual instance, or a cloud resource) managed through the Itential Platform
Additional Applications
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Add additional applications such as Automation Gateway, Configuration and/or Lifecycle management
Itential provides a unified, AI-powered platform for orchestrating across cloud, network, and infrastructure environments. It enables organizations to modernize operations by integrating with LLMs, AIOps platforms, and agents to translate intent and insights into governed, secure, and auditable actions. The platform supports multi-domain, vendor-agnostic orchestration, coordinating workflows across physical networks, SD-WAN, cloud, security, and hybrid environments, connecting any IT system with infrastructure operations for end-to-end integration.
Designed for enterprise-grade infrastructure automation, Itential accelerates deployments through pre-built integrations and low-code workflows, with high-code extensibility when needed. It transforms infrastructure into an innovation engine by unifying agents, APIs, and automation into a single orchestration fabric, delivering trusted and governed changes across the full infrastructure lifecycle. The platform is ideal for NetOps, IT, and DevOps teams looking to operationalize intelligent agents within a governed framework, ensuring visibility, control, and continuity at enterprise scale.
How does Itential's agentic orchestration differ from traditional automation platforms?
Itential's agentic orchestration operationalizes intelligent agents within a governed framework, combining reasoning, security, and scale to turn AI-driven insights into reliable infrastructure actions. This contrasts with traditional platforms that might lack the integrated governance and control necessary for secure, auditable agent execution across diverse environments.
Can Itential integrate with existing Python scripts, Ansible playbooks, or OpenTofu plans?
Yes, Itential allows organizations to securely publish existing Python scripts, Ansible playbooks, or OpenTofu plans as consumable services. The Automation Gateway, an on-prem component, provides a dynamic execution environment for these assets, enabling easy self-serve automation with role-based access control and security.
What specific benefits does the Itential ServiceNow App provide for IT organizations?
The Itential ServiceNow App enables IT organizations to rapidly deliver network infrastructure service requests with automated, cloud-like efficiency directly from the Now Platform. It allows network teams to publish Itential Automations into ServiceNow, reducing the need for custom coding and streamlining processes between network and ServiceNow teams, ultimately delivering self-service automations to end-users.
How does Itential ensure governance and compliance across multi-domain infrastructure changes?
Itential provides enterprise-grade governance, security, and control through its unified orchestration fabric. It ensures that all actions, whether human-approved or agent-driven, are auditable and adhere to defined guardrails. The platform tracks every service from provisioning through change, optimization, and retirement, maintaining visibility and control across the full lifecycle.
What is the 'Infrastructure as a Product' concept within Itential and how is it achieved?
'Infrastructure as a Product' means transforming one-off automations into reusable, self-service infrastructure capabilities. Itential achieves this by allowing users to create governed automation services that can be exposed via portals like ServiceNow, APIs, or pipelines, making infrastructure consumable on demand by any team.