ItsaCheckmate
UnclaimedPowerful ordering solutions for restaurants to drive sales, streamline operations, and enhance customer experience.
Visit WebsiteReviews onG2
26 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Significantly reduces order errors (up to 99%) across all channels.
Biggest con
Specific pricing details are not publicly available and require a demo or consultation.
TL;DR - ItsaCheckmate
- Unifies and manages all restaurant ordering channels, including first-party, third-party, and AI-powered voice orders.
- Utilizes AI for dynamic digital menu boards and automated phone/drive-thru ordering to increase sales and efficiency.
- Provides tools for custom branded ordering experiences, catering management, and financial reporting consolidation.
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms
What is ItsaCheckmate?
ItsaCheckmate provides a comprehensive platform of ordering solutions designed to help restaurants grow their digital business. It enables brands to manage and evolve their online presence, from first-party to third-party ordering, loyalty programs, and data analytics. The platform offers enterprise-grade technology and 24/7 expert support to help restaurants achieve their goals.
The suite of solutions includes custom website and app ordering experiences, integration with third-party ordering providers, digital menu board software, kiosks, catering management, and voice AI for phone and drive-thru orders. ItsaCheckmate focuses on increasing sales, improving operational efficiency, and reducing order errors, ultimately helping restaurants recapture revenue and enhance customer satisfaction.
Available on: Web
Pros & Cons
Pros
- Significantly reduces order errors (up to 99%) across all channels.
- Increases average order value and overall sales through AI-powered upsells and optimized ordering experiences.
- Automates phone and drive-thru orders, handling up to 95% without staff intervention.
- Streamlines menu management across all digital channels and locations from a single platform.
- Offers flexible contracts and transparent fees with simple setup.
Cons
- Specific pricing details are not publicly available and require a demo or consultation.
- Requires integration with existing POS systems, which may involve initial setup time.
Ratings Across the Web
4.8(26 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Customizable Web & App OrderingThird-Party Ordering Integration and ManagementAI-Powered Digital Menu BoardsVoice AI for Phone and Drive-Thru OrderingCatering Management ToolsCustomizable Self-Ordering KiosksLoyalty & Marketing Program IntegrationConsolidated Financial Reporting
Pricing Plans
Third-Party Ordering
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- Unlimited integrations
- Direct POS integration
- Advanced reporting and analytics
- Menu management with infinite flexibility
- Automated third-party statement reconciliation
- Refund and dispute management*
- Online management**
- Marketplace of easy-to-add integrations
- 24/7 support via email, phone, and live chat
Direct Ordering
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- Ordering platform to build and customize your website or app
- Loyalty & Marketing*
- QR-code ordering
- Group ordering
- Outposts for batch delivery at designated locations
- Payment processor agnostic
- 24/7 support via email, phone, and live chat
Combo
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- Everything in the third-party and direct ordering packages
- White glove service with a dedicated team
- Early access to features and integrations
- Ability to quickly tailor solutions to your brand’s unique needs
- Efficiency improvements by unifying your digital ordering solutions on one tech stack
Kiosk
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- Full customizable design
- Branded interface and responsive menu
- Works on any device or operating system
- Fast, secure, and offline capable
- No sign-in required
- Seamless customer recognition for fast reordering
- AI-powered upsell recommendations
Catering
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- Integrates with your existing infrastructure
- Offer customers self or assisted ordering
- Leverage past data to create personalized offers
- Set lead and cutoff times
- Offer coupons, deals, and special pricing
- Integrate with third-party delivery solutions
- Create professional proposals, quotes, and deposits
- House accounts, custom fees, branded invoices, and tax exemptions
Reconcile
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- Automate the process of unifying third-party statements
- Reports to track refunds, adjustments, sales, and deposits
- Fully reconcile POS transactions, tax rates by location, and journal entries
- Plug into your existing accounting processes
Refund & Dispute Management
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- We identify and dispute refunds on your behalf
- We work directly with each restaurant to permanently fix refunds
- Track progress with brand and location-level dispute reports
- Dashboards and analytics for key refund insights
Online Management
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- Instantly spot offline events so you can get back online fast
- Investigates offline events within minutes
- Addresses root causes that impact your bottom line
- Weekly reports on downtime trends and resolutions
Reviews
4.8/5
Across 26 verified user reviews on G2
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ItsaCheckmate FAQ
How does ItsaCheckmate help reduce order errors?
ItsaCheckmate unifies menus across all ordering platforms and syncs directly with the restaurant's POS system, ensuring consistent pricing and availability. This centralized management and real-time synchronization significantly reduce the likelihood of manual errors.
Can ItsaCheckmate integrate with my existing restaurant technology?
Yes, ItsaCheckmate is designed to work with your existing tech stack. It integrates directly with your POS system to ensure accurate pricing, availability, and order routing, and can also work with your current digital screens for menu boards.
What kind of support does ItsaCheckmate offer?
ItsaCheckmate provides 24/7 expert support to assist restaurants with any issues or questions they may have, ensuring continuous operation and assistance when needed most.
How does the AI-powered digital menu board optimize sales?
The AI-powered digital menu boards self-optimize by adapting to dayparts, surfacing relevant promotions, and using A/B testing to identify high-performing layouts and messaging. They also feature AI-triggered upsells based on cart contents, time of day, and store-specific sales data to increase average order value.
How quickly can a restaurant implement ItsaCheckmate's solutions?
Implementation can be rapid; for instance, digital menu board pilots can go live in days and scale across locations in weeks. Voice AI setup is described as easy as forwarding calls, without complex hardware or lengthy training.
Does ItsaCheckmate offer solutions for both first-party and third-party ordering channels?
Yes, ItsaCheckmate provides solutions for both. It allows restaurants to launch custom branded websites and apps for first-party ordering, and also integrates with and manages third-party ordering providers from a single platform.
Source: itsacheckmate.com