Ivy by GoMoment
UnclaimedAI-powered digital concierge for hotels, automating guest requests and driving commerce.
Visit WebsiteReviews onG2Capterra
7 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Significantly reduces staff workload by automating guest requests.
Biggest con
Requires integration with existing hotel systems for full functionality.
TL;DR - Ivy by GoMoment
- AI-powered digital concierge for hotels.
- Automates guest requests and streamlines service delivery.
- Drives revenue through messaging commerce for bookings, upgrades, and amenities.
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms
What is Ivy by GoMoment?
Ivy by GoMoment is an AI-driven, commerce-enabled messaging solution specifically designed for the hospitality industry. It functions as a digital concierge, automating nearly 60% of guest requests through AI-driven, real-time responses. This streamlines staffing and service delivery for hoteliers, allowing them to efficiently manage guest inquiries and enhance the overall guest experience.
The platform also facilitates messaging commerce, enabling hotels to drive revenue through bookings, upgrades, and amenities directly via guest messaging. Ivy has been integrated into Revinate's omni-channel direct booking platform, enhancing its capabilities to engage with guests throughout their journey and create commerce opportunities. This integration aims to maximize the lifetime value of each guest through targeted campaigns and a seamless guest experience, ultimately helping hoteliers achieve superior net operating income and direct booking revenues.
Available on: Web
Pros & Cons
Pros
- Significantly reduces staff workload by automating guest requests.
- Increases guest satisfaction through immediate, AI-powered responses.
- Generates additional revenue through direct messaging commerce (upgrades, amenities).
- Enhances overall guest experience and engagement throughout the guest lifecycle.
- Provides a scalable solution for managing guest communications.
Cons
- Requires integration with existing hotel systems for full functionality.
- Initial setup and training may be required for optimal AI performance.
- Reliance on AI may require human oversight for complex or unusual requests.
Ratings Across the Web
4.7(7 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
AI-driven real-time guest request responsesAutomated guest request handling (up to 60%)Commerce-enabled messaging for bookings and upgradesIntegration with Revinate's direct booking platformOmni-channel guest engagement capabilitiesPersonalized guest campaignsGuest data intelligence activation
Pricing
Paid
Ivy by GoMoment offers paid plans. Visit their website for current pricing details.
Reviews
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4.7/5
Across 7 verified user reviews on G2, Capterra
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Ivy by GoMoment FAQ
How does Ivy's AI handle complex or unusual guest requests that might fall outside its automated responses?
Ivy is designed to automate common guest requests, streamlining routine interactions. For more complex or unusual inquiries that require human intervention, the system seamlessly escalates these to hotel staff, ensuring no guest request goes unaddressed while still maximizing automation efficiency.
Can Ivy be customized to reflect a hotel's specific brand voice and offer unique amenities or services through its messaging commerce feature?
Yes, Ivy can be tailored to align with a hotel's brand identity and specific offerings. Its messaging commerce capabilities allow hotels to promote and sell unique upgrades, services, and amenities directly to guests, customized to their property's portfolio.
What kind of ROI have hoteliers typically seen from implementing Ivy's messaging commerce features?
Hoteliers have reported fantastic ROI results from Ivy's messaging commerce, specifically in areas like direct bookings, room upgrades, and the sale of amenities. The platform's ability to engage guests directly and offer personalized upsells contributes significantly to increased revenue.
How does Ivy integrate with Revinate's broader direct booking platform to create a unified guest experience?
Ivy integrates with Revinate's direct booking platform to enhance omni-channel capabilities. This combination allows for a seamless guest experience from initial research and booking through check-out, leveraging guest data intelligence to power personalized communications and commerce opportunities across various channels like email, voice, SMS, and popular messaging platforms.
What specific types of guest requests does Ivy typically automate, and how does this impact hotel staff operations?
Ivy automates nearly 60% of common guest requests, such as inquiries about Wi-Fi passwords, restaurant hours, pool access, check-in/check-out times, and local attractions. This automation significantly streamlines staffing and service delivery by freeing up hotel personnel to focus on more complex guest needs and higher-value tasks.
Source: gomoment.com