Jeli
UnclaimedTransform incidents into learning opportunities for more resilient systems and teams.
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TL;DR - Jeli
- Analyzes incidents to improve system resilience.
- Combines data from various tools for comprehensive post-incident reviews.
- Identifies cross-incident patterns for proactive improvement.
Pricing: Free plan available
Best for: Growing teams
Pros & Cons
Pros
- Transforms incidents into learning opportunities.
- Streamlines the creation of incident timelines and reports.
- Provides actionable recommendations for continuous improvement.
- Helps identify root causes and contributing factors to incidents.
- Facilitates a shift from reactive to proactive incident management.
Cons
- Specific pricing details are not publicly available.
- Requires integration with existing tools, which may involve setup time.
Preview
Key Features
Post-Incident AnalysisCross-Incident InsightsNarrative Builder for timeline creationCategorization and tagging of incident reportsIntegration with existing tech stacks
Pricing Plans
Free TrialFree
$0
- On-call and incident response for small teams
- Up to 5 users
- 100/month international phone/SMS notifications
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 700+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
$21 per user/month
- Out-of-the-box incident response
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time credits)
- Post-Incident Reviews Available
Business
$41 per user/month
- Advanced and semi-customizable incident management for growing teams
- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time credits)
Enterprise
Contact Us
- End-to-end incident management for the entire lifecycle
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time credits)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App Included
- Premium Status Pages
- Stakeholder License
- Live Call Routing
What is Jeli?
Jeli, now part of PagerDuty, is a post-incident analysis platform designed to help organizations learn from every incident. It integrates data from various tools to create a comprehensive narrative of what happened, how it unfolded, and how to improve future coordination. By combining disparate data sources, Jeli enables teams to move beyond reactive responses to incidents and proactively address contributing factors before they escalate.
The platform is ideal for engineering, operations, and SRE teams looking to enhance their incident management processes and foster a culture of continuous learning. It helps identify patterns across incidents, tools, teams, and time, leading to actionable recommendations for building more resilient infrastructure and delivering reliable services. Jeli aims to streamline the post-incident review process, making it less time-consuming and more insightful.
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Jeli FAQ
How does Jeli help in understanding the full story of an incident?
Jeli combines data from various disparate tools used during an incident to create a comprehensive and accurate narrative, detailing what happened and how events unfolded.
What are 'Cross-Incident Insights' and how do they benefit an organization?
Cross-Incident Insights allow organizations to identify recurring patterns across multiple incidents, different tools, teams, and over time. This helps in understanding systemic issues and building more resilient infrastructure and processes.
How does Jeli's Narrative Builder simplify post-incident review processes?
The Narrative Builder enables users to create detailed incident timelines in minutes, rather than hours. It helps visualize the sequence of events and coordinate future actions more effectively.
Can Jeli help prevent future incidents?
Yes, by revealing deeper insights into why incidents occurred and identifying contributing factors, Jeli helps organizations move from a reactive stance to a proactive one, addressing potential issues before they lead to new incidents.
How does Jeli integrate with an organization's existing tools?
Jeli is designed to easily and quickly integrate with existing tech stacks, allowing it to pull data from various tools to provide comprehensive insights without disrupting current workflows.
Source: jeli.io