Is Jeli worth the price?
Jeli's pricing starts fairly with a generous Free tier for small teams.
The Professional tier at $21/user/month offers good value for basic incident response, while the Business tier at $41/user/month seems a bit steep for incremental features. It's best for organizations looking for robust incident management with deep PagerDuty integration.
Pricing Plans
Free TrialFree
$0
- On-call and incident response for small teams
- Up to 5 users
- 100/month international phone/SMS notifications
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 700+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
$21 per user/month
- Out-of-the-box incident response
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time credits)
- Post-Incident Reviews Available
Business
$41 per user/month
- Advanced and semi-customizable incident management for growing teams
- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time credits)
Enterprise
Contact Us
- End-to-end incident management for the entire lifecycle
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time credits)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App Included
- Premium Status Pages
- Stakeholder License
- Live Call Routing
Hidden Costs & Gotchas
Enterprise tier requires custom quote
Limited international notifications on lower tiers
Advanced features locked behind higher tiers
PagerDuty credits are one-time, not recurring
Which Plan Do You Need?
Small teams needing basic on-call
Growing teams with PagerDuty reliance
Enterprises needing advanced incident workflows
How Jeli Compares to Competitors
Compared to PagerDuty, which can start around $10-20/user/month for basic plans, Jeli's Professional tier at $21/user/month is competitive, especially with its PagerDuty Advance credits.
Opsgenie (Atlassian) also offers similar functionality, with its Standard plan around $19/user/month, making Jeli's Business tier at $41/user/month appear on the higher end for comparable features.
Jeli Pricing FAQ
How much does Jeli cost?
Jeli starts at $21/user/month on the Professional plan. It offers 2 paid tiers ranging from $21/user/month up to $41/user/month. A free plan is also available with limited features.
Does Jeli have a free plan?
Yes. Jeli offers a free plan called "Free". It includes: On-call and incident response for small teams, Up to 5 users, 100/month international phone/SMS notifications.
Does Jeli offer a free trial?
Yes, Jeli offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Jeli paid plan?
The cheapest paid plan for Jeli is "Professional" at $21/user/month. Key features include: Out-of-the-box incident response, Basic Chat Experience (Slack, Microsoft Teams), More international phone/SMS notifications.
Is there a cheaper alternative to Jeli?
Yes. Popular alternatives to Jeli include PRTG, Statuspage, PagerDuty, Uptime Kuma. Free alternatives include PRTG, PagerDuty, Uptime Kuma. Compare them side-by-side on Toolradar.
How much does Jeli cost for a team of 10?
For a team of 10 users on the Professional plan, Jeli costs about $210/month, or $2,520/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Jeli
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
