Kai Resolve by Gleap
Claim this toolAI agent that investigates hard support tickets using code, logs, and recordings.
From $29/mo, billed yearly, free trialPaid Customer Support
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62 reviews tracked The Bottom Line
- Price
- From $29/mo, billed yearly, free trial. Compare plans
Key facts
- Kai Resolve automatically investigates hard support tickets by analyzing screen recordings, logs, and read-only code access.
- It provides three outcomes: a direct customer reply, an escalation with diagnosis, or a confirmed bug turned into a coding task.
- Pricing is per investigation (average $0.49) with a 7-day free trial, and the agent never writes to your code or database.
Pros
- Reduces manual investigation time for complex tickets by automating evidence collection and code analysis.
- Provides transparent, evidence-based answers with citations to files and logs, building trust with the team.
- Integrates seamlessly with existing Gleap workflows, including email, chat, and in-app bug reporting.
Cons
- Cost per investigation may add up for teams with a high volume of hard tickets.
- Requires granting read-only access to code repositories and data sources, which may involve initial setup and security review.
What is Kai Resolve by Gleap?
Kai Resolve is an AI support engineer designed for second-level support. It automatically investigates complex tickets that first-line AI (Kai Support) cannot answer. The agent gathers evidence from screen recordings, console and network logs, click trails, SDK versions, and read-only access to your code repositories. It then either replies to the customer with a grounded explanation, escalates with a diagnosis, or links the issue to an existing feature request. Confirmed bugs are turned into coding tasks that your team can review and fix using Kai Code or external tools like Claude Code, Codex, or Cursor.
Kai Resolve operates on a pay-per-investigation model, averaging $0.49 per investigation, with a 7-day free trial. It integrates directly into your Gleap inbox and can be triggered from any ticket, including email and messaging channels. The agent works in a sandboxed, read-only environment, no code is ever written or pushed. If an investigation is inconclusive, it is never marked as a non-issue; instead, it prompts a re-investigation or asks the team for help. This ensures that every hard ticket receives thorough, evidence-based attention before human intervention.
Data compiled by Toolradar Pricing checked · How we evaluate
Source gleap.ai Ratings Across the Web
4.6 (62 reviews)
Kai Resolve by Gleap holds an aggregate rating of 4.6 out of 5 from 62 reviews across G2, last checked October 20, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Read-only code investigation: clones repositories into a sandbox and traces issues through source code without committing or pushing.
- Evidence gathering from multiple sources: ticket thread, device/SDK versions, console/network logs, click trail, screen recording, and screenshot.
- Automatic bug triage: investigates new bug reports before they reach the human inbox, classifying them with evidence attached.
- Hand-off to coding tasks: confirmed bugs become tasks in Kai Code, with the option to open in Claude Code, Codex, or Cursor.
- Inconclusive handling: never marks an issue as resolved; allows one re-investigation then escalates to the team for a decision.
Pricing Plans
Free TrialPricing checked Oct 20, 2026. Source: gleap.ai/pricing, read Oct 20, 2026
| Plan | Price | Details |
|---|---|---|
| Starter (yearly) | $29 / mo, billed yearly + $0.29 per resolution |
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| Team (yearly) | $149 / mo, billed yearly + $0.29 per resolution |
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| Pro (yearly) | $299 / mo, billed yearly + $0.29 per resolution |
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| Enterprise (yearly) | From $999/mo, billed yearly; AI pricing by agreement |
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| Starter (monthly) | $35 / mo + $0.29 per resolution |
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| Team (monthly) | $179 / mo + $0.29 per resolution |
+3 more Show less
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| Pro (monthly) | $359 / mo + $0.29 per resolution |
+5 more Show less
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| Enterprise (monthly) | From $1,199/mo; AI pricing by agreement |
+4 more Show less
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Is Kai Resolve by Gleap worth the price?
Good value
Kai Resolve's pricing is fair for AI-powered support automation, with the Team tier at $149/mo yearly offering strong value for growing teams, while the per-resolution fee of $0.29 keeps costs aligned with usage.
The Pro tier at $299/mo yearly adds advanced features and AI credits, making it competitive for larger operations. This pricing is best for SaaS companies that want to reduce manual support effort and can benefit from AI-driven ticket resolution.
Hidden Costs & Gotchas
$0.29 per resolution on all tiers
Reviews
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4.6/5
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Kai Resolve by Gleap FAQ
How does Kai Resolve handle inconclusive investigations?
Kai Resolve never marks an inconclusive investigation as a non-issue. It allows one re-investigation, and if still inconclusive, it asks the team for help with a summary of what was found.
Can Kai Resolve access my private code repositories?
Yes, but only with read-only access. Repositories are cloned into a sandboxed environment, and the agent never commits, pushes, or writes to your code. Destructive database and billing operations are also blocked.
What happens when a confirmed bug is found?
The bug is automatically turned into a coding task linked to the ticket, with all evidence attached. Your team can fix it using Kai Code, or open it in Claude Code, Codex, or Cursor. Engineers review and merge the pull request.
How does Kai Resolve escalate to a human teammate?
When the evidence does not settle the question or the investigation is inconclusive, Kai Resolve presents a card with options for the team. The teammate can then decide to answer, re-investigate, or take another action.
Does Kai Resolve work with email and other support channels?
Yes. You can start an investigation from any ticket, including those coming from email, chat, messaging, and integrations. The same classification, evidence gathering, and next steps apply.
How is pricing calculated for Kai Resolve?
Pricing is per investigation, averaging about $0.49 per investigation. There is a 7-day free trial, and you are billed only for the work it performs. No upfront commitment is required.
Can Kai Resolve be used alongside Kai Support?
Yes. Kai Support handles routine questions, and when it cannot answer or a customer asks for a person, Kai Resolve takes over as second-level support. You can set the policy from full second level to safety net only.
What types of evidence does Kai Resolve gather?
It gathers the ticket thread, device and SDK versions, console and network logs, click trail, screen recording, screenshot, and read-only access to code repositories and data sources via MCP.
Source: gleap.ai