How does Pool Brain handle chemical dosing and tracking for multiple bodies of water at a single property?
Pool Brain automatically calculates chemical dosing recommendations in the technician app based on entered readings. For properties with multiple bodies of water, technicians are prompted to select the specific body they are working on, allowing for accurate tracking of chemical use, cost, and workflow management for each individual pool or spa.
Can technicians access historical chemical readings and dosing information while in the field, even without an internet connection?
Yes, technicians can view chemical reading and dosing history directly within the app, both before and during a job. This information is accessible from expanded route stops or the 'Add Chemicals' screen. The app is designed to work offline, ensuring technicians have critical data even without a cell signal.
What kind of custom alerts can be set up in Pool Brain to proactively manage pool issues?
Pool Brain allows for highly customizable alerts that monitor various parameters. These include setting high or low out-of-range triggers for all chemical readings, detecting impellers clogging or filters needing backwashing based on flow, identifying potential leaks, and monitoring technician time spent on jobs or chemical expenses for high usage.
How does Pool Brain ensure that specific tasks are completed for unique pool properties, regardless of which technician is assigned?
Pool Brain enables the creation of custom tasks for each property, which can be set as required or optional, and even require photo verification. These workflows are tailored to the unique needs of each pool, ensuring that the correct actions are performed consistently, regardless of the assigned technician's experience level.
Does Pool Brain fully replace the need for QuickBooks for billing, or is it primarily for synchronization?
Pool Brain handles all aspects of billing, including automatic invoice creation, payment processing (credit card/ACH), and email delivery, directly within the platform. While it can synchronize with QuickBooks Online for bookkeeping and sales tax reporting, it eliminates the need for QuickBooks for day-to-day invoicing and payment management.
What mechanisms are in place to prevent technicians from skipping required steps in a guided workflow?
The guided workflow feature in Pool Brain is designed to prevent tasks from being skipped or overlooked. Technicians are guided through their jobs according to pre-defined, customizable settings. This ensures that all required actions are performed at the correct times, maintaining service quality and consistency across all jobs and technicians.