ServiceNow in the Media
216 mentions across press, blogs, and newsletters
May 2026
ServiceNow CMO to Join OpenAI
ServiceNow Chief Marketing Officer Colin Fleming said Tuesday that he is leaving the IT services software giant for OpenAI, where he will assume the role of CMO for its business segment. The executive worked for ServiceNow for two years and was previously a marketing executive at Salesforc
ServiceNow CEO Bill McDermott: Silicon Valley is getting enterprise AI wrong
As investors panic over an AI-driven “SaaSpocalypse,” the legend enterprise software CEO explains what AI agents can and can’t do, the industry’s biggest moat, and his ‘Goldilocks formula’ for pricing. Plus: Three SaaS companies most at risk of AI disruption. Enterprise software has long
ServiceNow and FedEx Reflect the Great AI Pricing Divide
Software companies such as HubSpot and Adobe have started pricing their AI tools based on the number of tasks the AI successfully completes rather than based on flat fees or the number of AI tokens the
ServiceNow lines up $4bn bond sale to refinance Armis acquisition debt
ServiceNow is looking to raise approximately $4bn in a US high-grade bond sale to refinance debt taken on to fund its acquisition of cybersecurity firm Armis Security, Bloomberg reported on Monday. JP
ServiceNow Is Putting Up a New Tollgate for AI Agents
The number of software tollgates is expanding.ServiceNow on Monday joined firms such as HubSpot and Workday in detailing plans to charge customers that
ServiceNow Expects Revenue Will Double to $32 Billion by 2030
ServiceNow executives on Monday said they expect the company’s subscription revenue will rise to a range between $30 billion and $32 billion by 2030, or about double the roughly $15.7 billion in subscription revenue the software company has projected for this fiscal year. Demand for its ne
High GRR Is Great. But It Can Also Mask Decay. A Real Risk for ServiceNow and Workday in Particular.
a16z called Workday “arguably the most important and least loved product in enterprise software.” I’m not sure I’d put it quite there, but the data they used to make the case includes a striking chart: Workday at 97% Gross Revenue Retention, ServiceNow at 98%, both sitting a
April 2026
A Terrible, Terrible Week in Software Stocks. But Not Necessarily a Terrible 12 Months.
This week was bad. Really bad. And Thursday was particularly brutal. ServiceNow was down 15-17% at the open. IBM off 10%. Salesforce down 7%. Oracle down 5%. Intuit down 7%. And the carnage spread to almost every major B2B name. The trigger was earnings from two of the biggest legacy software names.
5 Interesting Learnings from ServiceNow at $14.7B in ARR: 22% Growth, Rule of 54, and the Paradox of Beat-and-Lose
Coming into Q1 2026 earnings, the narrative on ServiceNow was ugly. Stock down 32% year-to-date. Trading near the $100 support level, 46% off the peak. Cramer was hedging. Seeking Alpha was calling the valuation unsustainable. The bear case had three legs: AI would compress seat-based B2B, enterpris
ServiceNow Stock Craters As Armis Acquisition Creates Profit ‘Headwinds’
ServiceNow reported 22% growth in revenue for the first quarter, to $3.77 billion, a faster rate of growth than what the enterprise software firm reported for the fourth quarter. But ServiceNow’s stock plummeted more than 13% in after-hours trading, possibly a response to the company’s ...
ServiceNow CEO Saw Compensation Jump Nearly 40% in 2025
ServiceNow chairman and CEO Bill McDermott saw his compensation climb 37% to nearly $52 million in 2025, according to a regulatory filing Monday, thanks to a 30% higher cash bonus of $3.5 million and $43 million of stock awards. The stock awards were a significant increase from each of the
March 2026
The most innovative companies in applied AI for 2026
Why Sierra, Cursor, Coactive, Lovable, and ServiceNow are among Fast Company’s Most Innovative Companies of 2026. Three years (plus) after the arrival of ChatGPT, chatbots are morphing into AI agents. As
Cohesity CIO Shows How AI Can Eat Into Revenues of ServiceNow, Splunk
The debate over whether AI might replace traditional enterprise apps such as Salesforce, ServiceNow, SAP, and Workday often ignores a more likely near-term scenario: that AI will stop some customers increasing their spending on those apps.Brian Spanswick, chief information officer at data
'So much of the work is going to be done by agents': ServiceNow CEO says graduate unemployment could reach 30% because of AI agents
90% of human customer service agent use cases can be replaced by AI, ServiceNow CEO Bill McDermott explains.
February 2026
ServiceNow resolves 90% of its own IT requests autonomously. Now it wants to do the same for any enterprise
ServiceNow is handling 90% of its own employee IT requests autonomously, resolving cases 99% faster than human agents. On Thursday it announced the product technology it wants to use to do the same for everyone else.Organizations have spent three years running pilots that stall when AI get
What Investors Are Missing About ServiceNow
Software stocks have started to recover after last week’s disastrous sell-off, but hardly enough to reverse a rout that has plagued the sector since fears that AI would render its products irrelevant took root. Several big-name software stocks, including ServiceNow, Adobe and Workday, are now tra
Toolradar Research
See ServiceNow in context: The SaaS Press Index 2026
We analyzed 6,704 press mentions across 290 outlets to rank which SaaS tools win coverage. Find ServiceNow's position relative to the 488 most-covered tools.
Read the reportExplore ServiceNow
Press coverage is one signal. See the full picture.