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TravelClick (Amadeus)

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Comprehensive hospitality technology solutions for driving demand, operational excellence, and guest loyalty.

Hotel ManagementRevenue ManagementCall CenterTravel & Hospitality
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Reviews onG2Capterra
5 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Reduces dependency on OTAs and associated intermediation costs.

Biggest con

Specific pricing details are not publicly available.

TL;DR - TravelClick (Amadeus)

  • Comprehensive hospitality technology for hotels and travel providers.
  • Centralizes reservations, distribution, and guest management.
  • Boosts direct bookings, optimizes revenue, and enhances guest experience.
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms

What is TravelClick (Amadeus)?

Editorial review
Amadeus Hospitality provides a comprehensive suite of technology solutions designed to empower hotels, destinations, and travel providers. It focuses on enhancing every step of the traveler journey by connecting insights, technology, and people to drive demand, achieve operational excellence, and foster differentiation and loyalty. The platform offers tools for reservations and guest management, including a Central Reservations System (CRS), Booking Engine, Call Center solutions, and Integrated Channel Management. The solutions are tailored for various hospitality businesses, from small independent hotels to small-mid-sized chains, aiming to streamline booking flows, personalize guest interactions, and improve operational efficiency. Key offerings like iHotelier CRS centralize revenue management and distribution, while the Booking Engine optimizes direct bookings. Amadeus Hospitality also provides GDS connectivity and guest management tools to ensure seamless, personalized experiences that build loyalty and drive growth for hoteliers.

Available on: Web

how we evaluateSourcetravelclick.com ↗

Pros & Cons

Pros

  • Reduces dependency on OTAs and associated intermediation costs.
  • Increases direct bookings and balances reservation channels.
  • Provides real-time data and insights for strategic decision-making.
  • Offers scalable solutions for various hotel sizes and chains.
  • Streamlines revenue management and operational efficiency.

Cons

  • Specific pricing details are not publicly available.
  • Requires integration with existing hotel systems for full functionality.
  • May have a learning curve for new users due to its comprehensive nature.

Ratings Across the Web

4.4(5 reviews)
G24 reviews
4.6/5
Capterra1 reviews
4/5

Ratings aggregated from independent review platforms. Learn more

Key Features

iHotelier Central Reservations System (CRS)iHotelier Booking EngineiHotelier Call CenteriHOS, Integrated Channel ManagementVoicePro™ dedicated voice reservation solutionGDS Connectivity for global distributionGuest Management Solutions & LoyaltyReal-time performance insights and dashboards

Pricing

Paid

TravelClick (Amadeus) offers paid plans. Visit their website for current pricing details.

View pricing

Reviews

4.4/5

Across 5 verified user reviews on G2, Capterra

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TravelClick (Amadeus) FAQ

How does iHotelier CRS specifically help in managing ARI (Availability, Rates, and Inventory) across multiple distribution channels?

iHotelier CRS centralizes ARI control through a unified dashboard, allowing real-time management and quick-edit tools for seamless inline edits and bulk updates. It connects to every major booking channel, including OTAs via iHOS Integrated Channel Management and GDS, ensuring consistent execution and maximizing visibility.

What specific mechanisms does the iHotelier Booking Engine employ to minimize booking friction and recover abandoned carts?

The iHotelier Booking Engine is built with e-commerce best practices, featuring fewer clicks and inline edits to keep guests moving forward. It includes dynamic merchandising tools and cart abandonment recovery functionalities that re-engage guests and highlight upsell opportunities to boost revenue.

Can Amadeus Hospitality's solutions integrate with existing Property Management Systems (PMS) to ensure real-time data synchronization?

Yes, solutions like iHOS Integrated Channel Management are designed to integrate with iHotelier CRS and PMS, delivering near real-time room updates via direct API connections to major booking platforms like Booking.com and Expedia, ensuring accurate availability and rates across all channels.

How does the VoicePro™ solution adapt to varying staffing needs and ensure continuous improvement in call performance?

VoicePro™ offers flexible support options including Full Service, After Hours, or Overflow, tailored to a property’s specific needs and demand. It ensures every call is covered and revenue is maximized through expert agents who adapt to staffing fluctuations, with continuous monitoring and monthly coaching to maintain and improve call performance.

What kind of data-driven insights are available through Amadeus Business Intelligence, and how do they inform hotel strategy?

Amadeus Business Intelligence provides real-time performance insights via interactive dashboards, which are integrated into solutions like iHotelier CRS. These insights include market performance, occupancy data, booking trends, and channel performance, enabling hoteliers to make faster, data-driven decisions to optimize margins and channel strategies.

Beyond direct bookings, how do Amadeus Hospitality solutions contribute to increasing a hotel's sales and catering business and generating repeat business?

Amadeus Hospitality offers specific solutions for sales and catering, designed to grow a hotel’s events customer base. By connecting data, technology, and people, it helps hoteliers deliver seamless, personalized experiences that build loyalty and encourage repeat business, extending beyond just room reservations to include event and group sales.

Source: travelclick.com