Mews
Claim this toolSimplify operations, elevate guest experiences, and grow revenue for any hospitality property.
Visit WebsiteReviews onG2Capterra
64 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Significantly increases direct bookings and RevPAR.
Biggest con
Specific pricing details are not publicly listed and require a demo.
TL;DR - Mews
- Cloud-native PMS for automating hospitality operations and enhancing guest experiences.
- Drives direct bookings and increases revenue through upsells and diversified offerings.
- Features embedded payments, AI-driven personalization, and extensive integrations.
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
What is Mews?
Mews is a cloud-native Property Management System (PMS) designed for hotels, hostels, alternative accommodations, and groups. It automates manual tasks, personalizes guest experiences using AI, and helps properties increase revenue through a single, intuitive platform. Mews aims to free hospitality businesses from IT burdens, allowing them to focus on guest satisfaction and revenue generation.
The system offers a comprehensive suite of tools including a booking engine, embedded payment processing, and advanced analytics. It supports diverse revenue streams beyond just rooms, such as parking and meeting room management, and provides self-service options for guests to streamline check-ins and payments. Mews is built to be easy to learn and use, reducing staff training time and improving operational efficiency.
Available on: Web
Pros & Cons
Pros
- Significantly increases direct bookings and RevPAR.
- Reduces manual tasks and administrative work, saving staff time.
- Offers a highly intuitive interface that is easy for staff to learn.
- Provides robust security and instant platform updates.
- Enables diversification of revenue streams beyond traditional room bookings.
Cons
- Specific pricing details are not publicly listed and require a demo.
- The extensive feature set might have a learning curve for initial setup, despite ease of daily use.
Ratings Across the Web
4.5(64 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Cloud-native Property Management System (PMS)Booking Engine for direct bookingsEmbedded, automated payment processing (Mews Payments)Guest portal for online check-in and upsellingAutomated front office operations, including Mews KioskManagement of non-room bookable services (e.g., parking, meeting rooms)AI-driven guest preference summaries (Smart Tips)Customizable booking engine and email communications
Pricing Plans
Pricing checked Jul 2, 2026
Essentials
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- Mews PMS
- Easy-to-use booking engine that drives direct bookings
- Guest portal for online check-in and upselling
- Exportable reports for simplified accounting
- Embedded, automated payments platform
- Automated front office operations, including Mews Kiosk
- 8 Mews Marketplace integrations including Expedia & Booking.com
- 24/7 chat bot support
Advanced
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- Everything in Essentials
- Advanced Guest Experience
- Smart Tips: easy-to-read, AI-driven summaries of guests’ preferences
- Customizable booking engine integrated on your own website
- Custom domain email communications
- Automated SMS check-in reminders
- Digital Key for contactless check-in
Enterprise
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- Everything in Advanced
- Mews Analytics
- Advanced financial analytics
- Interactive dashboards for instant visibility into key metrics
- Mews Open API
- Booking Engine API
- Channel Manager API
- Connector API to connect any system to Mews
Portfolio
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- Mews PMS
- Easy-to-use booking engine that drives direct bookings
- Guest portal for online check-in and upselling
- Exportable reports for simplified accounting
- Embedded, automated payments platform
- Automated front office operations, including Mews Kiosk
- 8 Mews Marketplace integrations including Expedia & Booking.com
- 24/7 chat bot support
Brand
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- Everything in Portfolio
- Mews Open API
- Booking Engine API
- Channel Manager API
- Connector API to connect any system to Mews
- Unlimited Mews Marketplace
- Choose from 1000+ integrations with leading hospitality tech
- Direct connections to Expedia & Booking.com
Traveler
Contact us
- Mews PMS
- Easy-to-use booking engine that drives direct bookings
- Guest portal for online check-in and upselling
- Exportable reports for simplified accounting
- Embedded, automated payments platform
- Automated front office operations, including Mews Kiosk
- 8 Mews Marketplace integrations including Expedia & Booking.com
- 24/7 chat bot support
Reviews
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4.5/5
Across 64 verified user reviews on Capterra, G2
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Mews FAQ
How does Mews' cloud-native architecture differ from traditional cloud-based PMS solutions?
Mews' cloud-native design means it's built specifically for the cloud, offering instant updates, best-in-class security, and accessibility from any device without requiring an IT department for maintenance. This contrasts with older cloud-based systems that may be adapted from on-premise software, potentially leading to slower updates and less robust infrastructure.
Can Mews manage bookings for non-traditional hospitality spaces like co-working areas or spa services, independent of hotel room reservations?
Yes, Mews includes a standalone booking engine specifically designed for non-room bookings. This allows properties to manage and upsell services like parking spots, meeting rooms, co-working spaces, or spa treatments by the hour, and these services can be booked by anyone, even non-hotel guests, with real-time availability.
What specific AI capabilities does Mews offer to personalize guest experiences?
Mews leverages AI through features like 'Smart Tips,' which provide easy-to-read, AI-driven summaries of guests' preferences. This allows staff to offer more personalized services and recommendations, contributing to a customized guest journey.
How does Mews Payments ensure PSD2 compliance and secure transactions for guests?
Mews Payments is a fully embedded processing platform that tokenizes card data for one-click purchases and ensures PSD2 compliance. This provides best-in-class payment security and a frictionless experience for guests, whether paying at booking, during their stay, or at check-out.
For multi-property groups, what unique features does Mews offer to streamline operations across all locations?
Mews provides specific multi-property features including a multi-property booking engine, bulk rate management, a portfolio-wide dashboard for real-time insights across all properties, and a Multi-Property API. These tools enable centralized control and optimized operations for hospitality groups and chains.
Beyond standard integrations like Expedia and Booking.com, what is the extent of Mews' integration capabilities for specialized hospitality tech?
Mews offers an extensive Mews Marketplace with over 1000 integrations with leading hospitality technology providers. Additionally, its Open API allows properties to connect virtually any system, from accounting and loyalty programs to events and kiosk solutions, providing significant flexibility for building a customized tech stack.
Source: mews.com