Apaleo PMS
Claim this toolThe open, API-first, and AI-powered property management platform for modern hospitality.
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Reviews onCapterra
2 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
API-first design allows for deep customization and integration with proprietary solutions.
Biggest con
Pricing is per room per month, which might be a significant cost for very large properties.
TL;DR - Apaleo PMS
- API-first, cloud-native PMS for hotels and serviced apartments.
- Automates operations and enhances guest experiences with AI and integrations.
- Offers flexible, scalable solutions with transparent, room-based pricing.
Pricing: Paid only
Best for: Enterprises & pros
What is Apaleo PMS?
Apaleo is an API-first, cloud-native Property Management System (PMS) designed for hotels, apartment brands, and hospitality groups. It enables businesses to automate operations, deliver personalized guest experiences, and empower staff through a flexible, open platform. Apaleo's core functionality includes inventory management, reservations, rate planning, accounting, and payments, all built on a MACH architecture for speed and reliability.
The platform is built for modern hospitality, allowing users to integrate best-in-class apps from the Apaleo Store or build their own solutions using its extensive APIs. It supports autonomous AI agents to handle routine tasks, freeing up staff for high-impact activities. Apaleo aims to reduce operational costs, unify data, and accelerate business processes, making it suitable for chains, independent hotels, and serviced apartments looking for scalable and innovative technology solutions.
Apaleo also offers integrated payment processing with Apaleo Pay, centralizing all transactions and supporting various payment methods. Its focus on open APIs and cloud-native services eliminates traditional upgrade and maintenance costs, providing a secure and compliant solution that meets modern data protection standards like GDPR, PCI, PSD2, and SOC 2.
Available on: Web
Pros & Cons
Pros
- API-first design allows for deep customization and integration with proprietary solutions.
- Cloud-native architecture eliminates upgrade costs and maintenance interruptions.
- AI capabilities automate routine tasks, freeing up staff for guest-focused activities.
- Transparent pricing with no setup, license, maintenance, or integration fees.
- Comprehensive compliance with data protection standards (GDPR, PCI, PSD2, SOC 2).
Cons
- Pricing is per room per month, which might be a significant cost for very large properties.
- Requires some technical understanding or developer resources to fully leverage the API-first capabilities for custom solutions.
- The extensive ecosystem of apps might require careful selection to build the optimal tech stack.
Ratings Across the Web
5(2 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Inventory ManagementReservations ManagementRate PlanningAccounting IntegrationPayment Processing (Apaleo Pay)Extensive APIs (Booking, Finance, Payment, Distribution, Profile, Identity, Webhooks, UI Integration, Inventory, Rate Plan, Settings)Apaleo Store with 200+ apps & integrationsAI-powered automation for routine tasks
Pricing Plans
Free TrialPricing checked Jul 5, 2026
Per Room
€8 / room per month
Starting
€400 / month
- Inventory
- Reservations
- Rate planning
- Accounting
- Payments
- Set up help from Apaleo Customer Success
- Rich knowledge base
- Online training
Reviews
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Apaleo PMS FAQ
How does Apaleo PMS help a hotel group automate daily operations?
Apaleo PMS uses autonomous AI agents to handle routine tasks like reservation updates and billing, freeing staff for guest-facing activities. Its open APIs allow the group to build custom integrations with any property system, while cloud-native architecture eliminates upgrade costs and downtime.
How does Apaleo PMS compare to Mews?
Apaleo PMS is built on a fully open, API-first framework that lets hospitality businesses build custom integrations or choose apps from its store, whereas Mews offers a pre-integrated ecosystem. Apaleo also includes transparent pricing with no setup, license, or maintenance fees, and supports AI agents for automation across properties of any size.
What are the main trade-offs of using Apaleo PMS?
The platform uses per-room per-month pricing, which can become a significant cost for very large properties. It also requires some technical understanding or developer resources to fully leverage the API-first capabilities for custom solutions, and building the optimal tech stack may demand careful selection from the extensive app ecosystem.
Which teams benefit most from Apaleo PMS?
Hotel operations teams searching for automation gain the most from its AI agents that handle routine bookings and payments, while IT and development teams can fully exploit the open APIs to create proprietary integrations. Finance teams benefit from centralized payment processing through Apaleo Pay and unified data across the property.
How is Apaleo PMS priced?
Apaleo PMS is priced per room per month with no setup, license, maintenance, or integration fees, making costs predictable and eliminating traditional upgrade expenses. The product does not include a permanently free tier.
Can Apaleo PMS integrate with custom-built hotel applications?
Yes, Apaleo PMS is API-first, allowing businesses to build their own solutions on top of its extensive public APIs for inventory, reservations, rate planning, and payments. This enables deep customization without relying on pre-built adapters, and the Apaleo Store also offers best-in-class apps for additional functionality.
Does Apaleo PMS support handling payments for multiple properties?
Yes, Apaleo Pay is integrated directly into the platform, centralizing all transactions for multi-property groups and supporting various payment methods. The system also complies with PCI, PSD2, and other data protection standards to ensure secure processing across all locations.
What kind of user would need developer resources to fully use Apaleo PMS?
Properties that require custom integrations with legacy systems or unique operational workflows would benefit from having developers on hand to build on the platform's open APIs. Teams comfortable with technical configuration can maximize the API-first design for automation and customization, while those preferring out-of-box solutions can rely on the Apaleo Store apps.
Source: apaleo.com