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innRoad

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All-in-one cloud-based hotel management software for independent hoteliers to boost occupancy and streamline operations.

Hotel ManagementChannel ManagersRevenue Management
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Reviews onG2Capterra
227 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Comprehensive all-in-one solution reduces need for multiple vendors.

Biggest con

Pricing is customized and not transparently listed, requiring a quote.

TL;DR - innRoad

  • All-in-one cloud-based hotel management suite for independent hoteliers.
  • Integrates PMS, Channel Manager, Booking Engine, Payment Processing, and Revenue Management.
  • Focuses on increasing direct bookings, streamlining operations, and boosting revenue.
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms

What is innRoad?

Editorial review
innRoad is a comprehensive cloud-based hotel management software designed specifically for independent hoteliers. It provides a fully integrated suite of tools including a Property Management System (PMS), Channel Manager, Booking Engine, Credit Card Processing, and Revenue Management capabilities. The platform aims to increase direct commission-free bookings, save time through improved operational efficiency, and drive more reservations by enhancing visibility across hundreds of Online Travel Agencies (OTAs). The software is built to be easy to set up and use, offering features like real-time rate and inventory synchronization, group bookings, and mobile optimization. It also emphasizes robust support with 24/7/365 live phone support and unlimited training, ensuring hoteliers can maximize their use of the system. innRoad helps properties manage reservations, housekeeping, payments, and revenue goals from a single dashboard, ultimately aiming to boost occupancy, optimize Average Daily Rate (ADR), and reduce processing fees.

Available on: Web

how we evaluateSourceinnroad.com ↗

Pros & Cons

Pros

  • Comprehensive all-in-one solution reduces need for multiple vendors.
  • Cloud-based accessibility from anywhere, anytime without hardware.
  • Dedicated implementation advisor and 24/7 support with former hoteliers.
  • Automated rate changes and revenue forecasting to optimize ADR.
  • Seamless integration with major OTAs and payment processors.

Cons

  • Pricing is customized and not transparently listed, requiring a quote.
  • Requires an internet connection for cloud-based access.
  • Specific advanced features for very large hotel chains may not be explicitly detailed.

Ratings Across the Web

4.4(227 reviews)
G210 reviews
4.1/5
Capterra217 reviews
4.5/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Property Management System (PMS)Channel Management with real-time sync to OTAsHigh-converting Booking EngineIntegrated Credit Card ProcessingRevenue Management with automated rate changesGroup Bookings managementMulti-Property CapableMobile Optimized

Pricing

Paid

innRoad offers paid plans. Visit their website for current pricing details.

View pricing

Reviews

4.4/5

Across 227 verified user reviews on Capterra, G2

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innRoad FAQ

How does innRoad ensure my property's data, including guest history, is transferred securely and completely when switching to their system?

innRoad offers a full Data Migration service as part of the onboarding process. Their implementation team, comprised of former hospitality veterans, handles the migration of all reservation history and guest data to ensure a seamless and secure transition.

Beyond basic rate synchronization, what specific features does innRoad offer for advanced revenue management and dynamic pricing adjustments?

innRoad's Revenue Management features allow properties to set ADR, occupancy, and revenue goals, monitor performance against these goals, and receive personalized recommendations. It also includes Demand Management with surge alerts and the ability to set automated rate changes based on real-time booking trends.

What level of customization is available for the booking engine to match my hotel's brand and website design?

While the platform emphasizes a high-converting booking engine, it also mentions customizable reports and a focus on optimal conversions. The implementation team assists with best practices for the booking engine, suggesting a degree of customization to align with property branding and guest experience.

Given that innRoad works with various credit card processors, does it offer any specific advantages or competitive rates if I choose to use innRoad's own integrated processing solution?

Yes, innRoad offers its own fully integrated payment processing solution. Clients who choose this option can benefit from competitive rates, simple and easy-to-read statements, reduced vendor count, and a single support number for all innRoad systems, all while being PCI DSS Compliant.

How does innRoad support multi-property owners or management groups who need to oversee several independent hotels from a single platform?

innRoad is explicitly designed to be 'Multi-Property Capable,' allowing owners and managers to control rate inventory, access customizable reports, and manage operations across multiple properties from a unified system. This feature is supported by their dedicated implementation and support teams.

What measures has innRoad taken to ensure its booking engine is accessible to guests with disabilities, particularly regarding ADA compliance?

innRoad has made several enhancements to its booking engine to aid with ADA compliance. While there isn't an official ADA certification body, they have taken significant actions to adhere to the Web Content Accessibility Guidelines (WCAG) 2.0, provided by the World Wide Web Consortium (W3C).

Source: innroad.com