How does Xsolla's 'merchant of record' service benefit game developers operating globally?
As a merchant of record, Xsolla takes on the legal and financial responsibility for transactions, including managing sales tax, VAT, fraud, chargebacks, and compliance with local regulations across different countries. This significantly reduces the operational burden and risk for game developers expanding into international markets.
What specific solutions does Xsolla offer for mobile game monetization outside of traditional app stores like Google Play or Apple App Store?
Xsolla provides a 'Buy Button' for direct link-outs to purchases from iOS and Android mobile games, and a 'Mobile SDK' for native in-app payment flows within side-loaded apps or alternative app stores. Additionally, its 'Web Shop' solution allows for fully customized direct-to-consumer storefronts, enabling mobile game developers to bypass platform fees and build direct relationships with players.
Can Xsolla help manage tax obligations for game sales in various regions, and how accurate is this management?
Yes, Xsolla includes robust tax management capabilities that help businesses accurately calculate and manage taxes based on global and regional tax regulations. This ensures compliance and simplifies the complexities of international tax laws for game sales.
What kind of support does Xsolla provide to end-users experiencing payment issues, and how does this impact the game developer?
Xsolla offers end-user support throughout their payment journey. This means that if a player encounters a problem with a transaction, Xsolla's team handles the inquiry, reducing the support load on the game developer and ensuring a smoother experience for the customer.
How does Xsolla's fraud monitoring and prevention system work to protect both businesses and customers?
Xsolla continuously monitors transactions using advanced systems to detect and prevent fraudulent activities. This proactive approach safeguards businesses from financial losses due to fraud and protects customers' payment information, enhancing trust and security in the payment process.