Zingle
UnclaimedReal-time messaging solution that transforms customer and employee experiences to drive loyalty and revenue.
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TL;DR - Zingle
- Personalized two-way messaging across multiple channels to engage customers and employees.
- AI-powered promotions and automated workflows to drive revenue and improve efficiency.
- Real-time intent analysis and sentiment understanding for proactive issue resolution and actionable insights.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Enhances customer and employee loyalty through personalized engagement.
- Drives revenue growth with AI-generated targeted promotions and upsell opportunities.
- Increases operational efficiency by automating common customer issues and streamlining communication.
- Provides deep, actionable insights from all customer interactions to inform business decisions.
- Offers a unified platform for collecting and analyzing diverse experience signals.
Cons
- Pricing model is enterprise-focused, potentially less accessible for smaller businesses.
- Requires integration with existing systems for full benefit, which may involve implementation effort.
Key Features
Personalized two-way messaging (SMS, web chat, Facebook Messenger)AI-powered personalized promotions and targeted offersReal-time intent analytics and sentiment analysisAutomated workflows and message routingIntegration with CRM solutions and customer service toolsAdvanced customer segmentation capabilitiesPerformance benchmarking and trend detection across locationsUnstructured conversation analysis for sentiment understanding
Pricing Plans
Contact us
Contact us
- Comprehensive signal capture for employee and customer data
- Surveys
- Speech
- Social Signals
- Digital Feedback
- Video Feedback
- Best-in-class analytics on all data, structured & unstructured
- Medallia AI
- Text Analytics
- Speech Analytics
- Acoustic Analytics
- Survey Analytics
- Unlimited Users
- Personalized, Role-Based Reporting
- Automatic Alerting
- Case Management
- Closed-Loop Feedback
- Anti-Cheating Engine
- PII Detection & Redaction
- Developer Portal
- Admin Suite
- Sandboxes
About Zingle
By Toolradar Team·
Medallia Concierge is an intelligent text and in-app messaging solution designed to enhance customer and employee experiences. It facilitates personalized two-way communication across various channels, including SMS, web chat, and social media platforms like Facebook Messenger. The platform leverages AI to understand customer intent, sentiment, and behavior, enabling businesses to deliver targeted promotions, resolve issues proactively, and build brand loyalty.
This solution is ideal for businesses looking to improve customer satisfaction, increase sales through personalized offers, and maximize operational efficiency by automating responses and streamlining communication workflows. It integrates with CRM solutions and customer service tools, providing a comprehensive view of customer interactions and enabling data-driven decision-making to adapt operations based on changing needs and expectations.
Medallia Concierge is part of the broader Medallia Experience Cloud, which processes all experience signals to provide continuous insights. It helps organizations move from passive to active customer experience management by identifying opportunities, predicting behavior, and driving accountability across the business. The platform's AI-driven analytics uncover themes and root causes from both structured and unstructured data, allowing for confident, data-backed changes.
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Zingle FAQ
How does Medallia Concierge leverage AI to personalize customer interactions?
Medallia Concierge utilizes AI to analyze customer intent and sentiment from conversations. This allows it to generate personalized, targeted promotions, automate responses to common questions, and proactively resolve issues, ensuring each customer interaction is relevant and efficient.
What types of communication channels does Medallia Concierge support for engaging with customers?
Medallia Concierge supports a broad range of communication channels, including SMS, web chat, and popular social messaging applications like Facebook Messenger. This ensures businesses can connect with customers wherever they prefer to communicate.
Can Medallia Concierge help in identifying and acting on customer feedback in real-time?
Yes, Medallia Concierge is designed to solicit and process feedback from across channels in real-time. It connects this data with CRM and customer service tools, allowing businesses to identify opportunities to improve experiences as they unfold and take corrective action promptly.
How does the 'Experience Data Record' pricing model benefit businesses using Medallia Concierge?
The 'Experience Data Record' (EDR) pricing model is designed to be transparent and flexible. It charges based on discrete interactions, encouraging the collection of comprehensive data without penalizing businesses for gathering more insights. This model includes all analytics, workflows, security, and self-service capabilities, aiming to provide a predictable total cost of ownership.
What kind of insights can businesses gain from Medallia Concierge's reporting capabilities?
Businesses can gain insights into team performance in responding to and resolving customer issues, benchmark performance across different locations, and detect trends in their business. It also helps in understanding sentiment from unstructured customer conversations to inform staffing and investment decisions.
Source: medallia.com