Zuper
UnclaimedAI-powered, adaptable field service management software for fast-growing businesses.
Visit WebsiteTL;DR - Zuper
- All-in-one field service management from leads to payments.
- AI-powered for intelligent dispatching, job summarization, and customer queries.
- Highly customizable with no-code workflows and 60+ integrations.
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
Pros & Cons
Pros
- Significant increase in revenue and bookings reported by users.
- Reduces time spent on scheduling and daily tasks for field teams.
- Highly flexible and customizable to specific business workflows.
- Enhances customer experience with online access and timely updates.
- Integrates with over 60 popular business applications.
Cons
- Requires initial configuration and alignment to business needs.
- Specific pricing details are not publicly available and require a demo.
Ratings Across the Web
4.6(186 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Work Order ManagementAutomated Scheduling and DispatchingDigital Invoicing and PaymentsAI Voice Notes for DocumentationCustomer PortalCustomizable No-Code WorkflowsAsset ManagementContract Management
Pricing Plans
Starter
$65 per user, per month
- Manage one-off and recurring jobs with ease.
- Track technicians live via mobile and desktop apps.
- Customize job notes, statuses, and checklists.
- Use location intelligence and calendar-based scheduling.
- Enable in-app team chat and basic alerts.
Core
$85 per user, per month
- Includes all Starter features, plus:
- Enable quick updates, hands-free reporting, and 24/7 customer responses with Zuper AI.
- Intelligent dispatching with recurring routes and service territories.
- Manage inventory with serial numbers and multi-warehouse tracking.
- Build custom workflows and create proposals and manage projects.
- Unlock asset lifecycle and digital contract management.
Premium
$105 per user, per month
- Includes all Core features, plus:
- Customize dispatch boards with colors and icons.
- Plan preventative maintenance and warranty tracking.
- Handle complex projects with progressive invoicing.
What is Zuper?
Zuper is an all-in-one field service management platform designed to empower field teams, enhance customer experiences, and drive business growth. It leverages AI to streamline operations from lead management to payments, offering comprehensive tools for work order management, scheduling, dispatching, and invoicing. The platform is highly customizable with no-code workflows, making it suitable for various field service industries like HVAC, plumbing, landscaping, and roofing.
Zuper is built for fast-growing and forward-thinking field service businesses looking to optimize their operations, increase revenue, and improve efficiency. It provides intuitive online access for customers, real-time notifications, and tools for field technicians to manage inventory, track time, and process payments on-site. The platform's AI capabilities assist with on-the-go updates, job summarization, and customer query handling, reducing documentation time and improving first-time fix rates.
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Zuper FAQ
How does Zuper Glass Go enhance field operations, particularly for roofing businesses?
Zuper Glass Go allows field technicians, especially in roofing, to operate truly hands-free using smart glasses. This enables them to capture, document, and communicate information directly from the field, streamlining on-site data collection and improving real-time collaboration.
What specific AI capabilities does Zuper offer to simplify field service operations?
Zuper's AI features include capturing updates on the go, instantly summarizing job details, handling customer queries without manual back-and-forth, and AI voice notes to reduce documentation time and streamline handoffs. It also powers intelligent dispatching and scheduling.
Can Zuper integrate with existing CRM or accounting software, and are there specific examples?
Yes, Zuper offers over 60 app integrations with leading CRM, service, ticketing, communications, collaboration, accounting, and ERP systems. For example, it integrates with HubSpot, as highlighted by a solutions partner, to bridge gaps in field service client operations.
How does Zuper's customizable workflow feature benefit businesses without technical expertise?
Zuper provides no-code required settings and access, allowing non-technical users to quickly and easily customize workflows. This flexibility ensures that businesses can tailor the platform to suit their unique operational needs for installation, repair, and maintenance jobs without needing developer support.
What kind of impact has Zuper had on first-time fix rates and dispatch decision times for its users?
Zuper's checklist and scheduling engine has been shown to cut dispatch decision times from fifteen minutes to under five minutes for clients in HVAC, plumbing, and landscaping. This efficiency gain has contributed to a reported 5% boost in first-time fix rates.
Beyond standard payment processing, what digital payment methods does Zuper support?
In addition to accepting credit, debit, and e-checks/ACH payments online, on-mobile, or in-person, Zuper also supports digital payment methods through integrations with platforms like Stripe, providing flexibility for customers and field technicians.
Source: zuper.co