8x8 Contact Center vs CallHippo: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for 8x8 Contact Center and CallHippo side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, CallHippo leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
8x8 Contact Center
Cloud contact center with UCaaS
Best for you if:
- • You want industry-leading 99.999% financially backed uptime SLA
CallHippo
Unify global calling, AI call handling, and omnichannel support in one inbox
Best for you if:
- • You want a free tier before you commit
| At a Glance | 8x8 Contact Center | CallHippo |
|---|---|---|
Starts at | Not published | Free plan, paid from $18/user/mo, billed yearly Starter plan |
Category | Customer Support Call Center | Communication Call Center |
Rating | 3.6/5 Trustpilot 2.8 · G2 4.1 · Capterra 4.3 933 reviews | 4.4/5 Capterra 4.4 · G2 4.4 1,098 reviews |
Free plan | No | Yes |
Watch out for | Workforce Management is an add-on for Contact Center. | SMS quotas: 100, 500, 1,000 per tier |
Choose 8x8 Contact Center or CallHippo?
Choose 8x8 Contact Center if
- You want industry-leading 99.999% financially backed uptime SLA
- You want unified UCaaS and CCaaS on a single platform
- You work in customer support, not communication
Choose CallHippo if
- You want a free tier before you commit
- You want free plan and 10-day trial available without a credit card
- You want AI Copilot reduces agent ramp-up time by 60% and automates 50-60% of routine calls
- You work in communication, not customer support
In-Depth Analysis
8x8 Contact Center
Cloud contact center with UCaaS
It's best for mid-sized to large enterprises requiring integrated communications and advanced contact center capabilities.
Watch out
Workforce Management is an add-on for Contact Center.
Strengths
- Pro: Industry-leading 99.999% financially backed uptime SLA
- Pro: Unified UCaaS and CCaaS on a single platform
- Pro: Comprehensive AI-powered analytics and quality management
- Pro: Global reach with local numbers in 100+ countries
- Pro: Strong integration ecosystem with major CRM and helpdesk tools
Weaknesses
- Con: Contact center pricing is quote-based and not transparent
- Con: Multi-year contracts often required for best pricing
- Con: Advanced features like WFM and speech analytics are add-on modules
- Con: Interface can feel complex for smaller teams
- Con: Onboarding and setup can take weeks for full deployment
Key features
CallHippo
Unify global calling, AI call handling, and omnichannel support in one inbox
CallHippo's pricing is competitive for SMBs, with the Professional tier at $30/user/mo offering strong value through AI transcription and CRM integrations.
Watch out
SMS quotas: 100, 500, 1,000 per tier
Strengths
- Pro: Free plan and 10-day trial available without a credit card.
- Pro: AI Copilot reduces agent ramp-up time by 60% and automates 50-60% of routine calls.
- Pro: Integrates with 100+ tools and offers global numbers in 150+ countries.
Weaknesses
- Con: Free Basic plan does not include unlimited calling minutes; telephony usage may require additional payment.
- Con: Advanced features like call recording, analytics, and multilevel IVR are only available on paid plans.
Key features
Plans and prices: 8x8 Contact Center vs CallHippo
| Tool | Plans and prices | Source |
|---|---|---|
| 8x8 Contact Center | No plan prices on file | 8x8.com/products/plans-and-pricing read Sep 30, 2026 |
| CallHippo |
| callhippo.com/pricing read Oct 29, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on 8x8 Contact Center pricing and CallHippo pricing.
Key Takeaways
8x8 Contact Center
- Choose if you want cloud contact center with UCaaS
CallHippo
- Higher user rating: 4.4/5 vs 3.6/5
- Has a free plan
What the data shows
On the data below, CallHippo leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- CallHippo has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.4/5 from 1,098 reviews for CallHippo).
- CallHippo starts at $18/user/mo, billed yearly; 8x8 Contact Center has no public paid plan price on file.
- Only CallHippo has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do 8x8 Contact Center and CallHippo compare in 2026?
On the data below, CallHippo leads on higher user rating and a free plan. We do not name an overall winner for this pair. CallHippo has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.4/5 from 1,098 reviews for CallHippo). CallHippo starts at $18/user/mo, billed yearly; 8x8 Contact Center has no public paid plan price on file. Only CallHippo has a free plan.
What are 8x8 Contact Center and CallHippo used for?
8x8 Contact Center: Cloud contact center with UCaaS. CallHippo: Unify global calling, AI call handling, and omnichannel support in one inbox.
What does 8x8 Contact Center cost vs CallHippo?
8x8 Contact Center has no public paid-plan price on file. CallHippo's cheapest paid plan is Starter at $18/user/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 29, 2026.
What's the main difference between 8x8 Contact Center and CallHippo?
8x8 Contact Center's main strength: industry-leading 99.999% financially backed uptime SLA. CallHippo's main strength: free plan and 10-day trial available without a credit card.