Acquire vs Gorgias: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Acquire and Gorgias side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Gorgias leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Acquire
Unified customer service platform with video chat
Best for you if:
- • You want live chat platform
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Acquire | Gorgias |
|---|---|---|
Starts at | From $500/mo, billed monthly Self-Service plan | From $40/mo, billed monthly Starter plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.6/5 G2 4.9 · SourceForge 4.3 348 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | No | No |
Watch out for | n/a | Overage fees: $0.36-$0.40 per extra ticket. |
Choose Acquire or Gorgias?
Choose Acquire if
- You want live chat platform
- You want good for support
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
- Budget matters ($40/mo, billed monthly vs $500/mo, billed monthly)
In-Depth Analysis
Acquire
Unified customer service platform with video chat
Acquire's pricing is on the expensive side, especially for the entry-level Self-Service tier at $500/month for only 5 agents.
Strengths
- Pro: Live chat platform
- Pro: Good for support
- Pro: Video chat
- Pro: Active development
- Pro: Good features
Weaknesses
- Con: Expensive
- Con: Per-agent pricing
- Con: Learning curve
- Con: Better alternatives exist
- Con: Support varies
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Plans and prices: Acquire vs Gorgias
| Tool | Plans and prices | Source |
|---|---|---|
| Acquire |
| acquire.io/pricing read Oct 1, 2026 |
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Acquire pricing and Gorgias pricing.
Key Takeaways
Acquire
- Choose if you want unified customer service platform with video chat
Gorgias
- Lower entry price: $40/mo, billed monthly vs $500/mo, billed monthly
What the data shows
On the data below, Gorgias leads on lower entry price. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.6/5 from 348 reviews for Acquire, 4.6/5 from 716 reviews for Gorgias).
- Gorgias has the lower entry price: $40/mo, billed monthly (Starter) against $500/mo, billed monthly (Self-Service) for Acquire.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Acquire and Gorgias compare in 2026?
On the data below, Gorgias leads on lower entry price. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.6/5 from 348 reviews for Acquire, 4.6/5 from 716 reviews for Gorgias). Gorgias has the lower entry price: $40/mo, billed monthly (Starter) against $500/mo, billed monthly (Self-Service) for Acquire.
What are Acquire and Gorgias used for?
Acquire: Unified customer service platform with video chat. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Acquire cost vs Gorgias?
Acquire's cheapest paid plan is Self-Service at $500/mo, billed monthly. Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 27, 2026.
What's the main difference between Acquire and Gorgias?
Acquire's main strength: live chat platform. Gorgias's main strength: best for e-commerce support.