CallHippo vs Dialpad: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for CallHippo and Dialpad side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, CallHippo leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
CallHippo
Unify global calling, AI call handling, and omnichannel support in one inbox
Best for you if:
- • You want free plan and 10-day trial available without a credit card
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want AI transcription excellent
| At a Glance | CallHippo | Dialpad |
|---|---|---|
Starts at | Free plan, paid from $18/user/mo, billed yearly Starter plan | Free plan, paid from $15/user/mo, billed monthly Standard plan |
Category | Communication Call Center | Call Center Customer Support |
Rating | 4.4/5 Capterra 4.4 · G2 4.4 1,098 reviews | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews |
Free plan | Yes | Yes |
Watch out for | SMS quotas: 100, 500, 1,000 per tier | SMS overage charges |
Choose CallHippo or Dialpad?
Choose CallHippo if
- You want free plan and 10-day trial available without a credit card
- You want AI Copilot reduces agent ramp-up time by 60% and automates 50-60% of routine calls
- You work in communication, not call center
Choose Dialpad if
- You want AI transcription excellent
- You want modern interface
- You work in call center, not communication
In-Depth Analysis
CallHippo
Unify global calling, AI call handling, and omnichannel support in one inbox
CallHippo's pricing is competitive for SMBs, with the Professional tier at $30/user/mo offering strong value through AI transcription and CRM integrations.
Watch out
SMS quotas: 100, 500, 1,000 per tier
Strengths
- Pro: Free plan and 10-day trial available without a credit card.
- Pro: AI Copilot reduces agent ramp-up time by 60% and automates 50-60% of routine calls.
- Pro: Integrates with 100+ tools and offers global numbers in 150+ countries.
Weaknesses
- Con: Free Basic plan does not include unlimited calling minutes; telephony usage may require additional payment.
- Con: Advanced features like call recording, analytics, and multilevel IVR are only available on paid plans.
Key features
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Plans and prices: CallHippo vs Dialpad
| Tool | Plans and prices | Source |
|---|---|---|
| CallHippo |
| callhippo.com/pricing read Oct 29, 2026 |
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on CallHippo pricing and Dialpad pricing.
Key Takeaways
CallHippo
- Higher user rating: 4.4/5 vs 4.2/5
Dialpad
- Choose if you want AI-powered Contact Center and Unified Communications platform for customer service and sales
What the data shows
On the data below, CallHippo leads on higher user rating. We do not name an overall winner for this pair.
- CallHippo has the higher user rating (4.4/5 from 1,098 reviews for CallHippo, 4.2/5 from 7,931 reviews for Dialpad).
- Entry prices are not ranked, they are charged on different bases: CallHippo $18/user/mo, billed yearly; Dialpad $15/user/mo, billed monthly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do CallHippo and Dialpad compare in 2026?
On the data below, CallHippo leads on higher user rating. We do not name an overall winner for this pair. CallHippo has the higher user rating (4.4/5 from 1,098 reviews for CallHippo, 4.2/5 from 7,931 reviews for Dialpad). Entry prices are not ranked, they are charged on different bases: CallHippo $18/user/mo, billed yearly; Dialpad $15/user/mo, billed monthly. Both have a free plan.
What are CallHippo and Dialpad used for?
CallHippo: Unify global calling, AI call handling, and omnichannel support in one inbox. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales.
What does CallHippo cost vs Dialpad?
CallHippo's cheapest paid plan is Starter at $18/user/mo, billed yearly; it also has a free plan. Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between CallHippo and Dialpad?
CallHippo's main strength: free plan and 10-day trial available without a credit card. Dialpad's main strength: AI transcription excellent.