Confluence vs IT Glue: Which is Better in 2026?
Choosing between Confluence and IT Glue comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Confluence is our overall pick for documentation workflows. Pick IT Glue if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Confluence
Team wiki and documentation for Atlassian users
Best for you if:
- • You want to try before committing
- • Team wiki and documentation platform
- • Seamlessly integrates with Jira
IT Glue
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
Best for you if:
- • Centralizes and structures IT documentation for MSPs.
- • Automates SOP generation and documentation with AI.
| At a Glance |  Confluence |  IT Glue |
|---|---|---|
Starts at | FreeFree tier available | $29/moBasic |
Best For | Documentation | Documentation |
Rating | 4.4/5 | 4.7/5 |
Free plan | Yes | No |
Choose Confluence or IT Glue?
Choose Confluence if
Team wiki and documentation for Atlassian users
- Enterprise wiki standard
- Good Jira integration
- Templates library
- You want a free tier before you commit
Choose IT Glue if
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
- Significantly reduces manual documentation effort through AI automation.
- Improves security with features like Password Safe and policy enforcement.
- Enhances efficiency and troubleshooting with centralized, structured documentation and integrations.
| Feature | Confluence | IT Glue |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.4/5 7,915 reviews | ★4.7/5 982 reviews |
| Categories | DocumentationWriting & Content | DocumentationPassword Managers |
In-Depth Analysis
Confluence
Team wiki and documentation for Atlassian users
Strengths
- +Enterprise wiki standard
- +Good Jira integration
- +Templates library
- +Spaces organization
- +Team collaboration
Weaknesses
- -UI cluttered and slow
- -Search often poor
- -Expensive for cloud
- -Can become messy
- -Performance issues
Key features
Value 75/100. Confluence's pricing is fair for small teams, with a generous Free tier and a competitive Standard tier at $6.40/user/month.
Watch out: Standard tier decreases with scale, but not specified
IT Glue
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
Strengths
- +Significantly reduces manual documentation effort through AI automation.
- +Improves security with features like Password Safe and policy enforcement.
- +Enhances efficiency and troubleshooting with centralized, structured documentation and integrations.
- +Provides comprehensive visibility into IT environments through various auto-documentation features.
- +Streamlines client reporting with automated QBRs and executive summaries.
Weaknesses
- -Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.
- -The extensive integration with Kaseya products might imply a preference or deeper functionality for users within the Kaseya ecosystem.
Key features
Value 65/100. IT Glue's pricing, starting at $29/user for Basic and going up to $44/user for Enterprise, appears to be on the higher side compared to some competitors, especially given the per-user model.
Watch out: Per-user pricing scales quickly
Pricing: Confluence vs IT Glue
| Plan | Confluence | IT Glue |
|---|---|---|
| Tier 1 | 0 Free | $29/user* Basic |
| Tier 2 | 6.40 Standard | $38/user* SELECT |
| Tier 3 | 12.30 Premium | $44/user* ENTERPRISE |
| Tier 4 | Contact sales Enterprise | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Confluence pricing and IT Glue pricing.
Who Should Use What?
On a budget?
Confluence has a free tier. IT Glue is paid only.
Go with: Confluence
Want the highest-rated option?
Confluence: 4.4/5 (7,915 reviews). IT Glue: 4.7/5 (982 reviews).
Go with: IT Glue
Value user reviews?
Confluence: 7,915 reviews (4.4/5). IT Glue: 982 reviews (4.7/5).
Go with: Confluence
3 Questions to Help You Decide
What's your budget?
Confluence is freemium. IT Glue is paid. Confluence lets you start free.
What's your use case?
Both are documentation tools. Compare their specific features to decide.
How important are ratings?
IT Glue is rated higher: 4.7/5 vs 4.4/5.
Key Takeaways
Confluence
- Larger review base (7,915 reviews)
- Free tier available
- Our pick for this comparison
IT Glue
- Higher user rating: 4.7/5 vs 4.4/5
The Bottom Line
Confluence is our pick.
Frequently Asked Questions
Is Confluence or IT Glue better?
Confluence is rated in our evaluation. Confluence is freemium and IT Glue is paid.
What are Confluence and IT Glue used for?
Confluence: Team wiki and documentation for Atlassian users. IT Glue: The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds..
What does Confluence cost vs IT Glue?
Confluence is freemium (free tier + paid plans). IT Glue is a paid tool. Visit their websites for detailed pricing.