Confluence vs IT Glue: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Confluence and IT Glue side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Confluence leads on a free plan; IT Glue leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Confluence
Team wiki and documentation for Atlassian users
Best for you if:
- • You want a free tier before you commit
IT Glue
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
Best for you if:
- • You want significantly reduces manual documentation effort through AI automation
| At a Glance | Confluence | IT Glue |
|---|---|---|
Starts at | Free plan, paid from $5.78/user/mo, billed yearly Standard plan | From $29/user/mo, billed monthly Basic plan |
Category | Knowledge Base Documentation | Documentation Knowledge Base |
Rating | 4.2/5 G2 4.1 · SourceForge 4.7 4,381 reviews | 4.6/5 G2 4.6 · Capterra 4.6 1,059 reviews |
Free plan | Yes | No |
Watch out for | Enterprise is annual-only, contact sales for price | n/a |
Choose Confluence or IT Glue?
Choose Confluence if
- You want a free tier before you commit
- You want enterprise wiki standard
- You want good Jira integration
- You work in knowledge base, not documentation
Choose IT Glue if
- You want significantly reduces manual documentation effort through AI automation
- You want improves security with features like Password Safe and policy enforcement
- You work in documentation, not knowledge base
In-Depth Analysis
Confluence
Team wiki and documentation for Atlassian users
Confluence's pricing is fair for small teams, with a generous Free tier and a competitive Standard tier at $6.40/user/month.
Watch out
Enterprise is annual-only, contact sales for price
Strengths
- Pro: Enterprise wiki standard
- Pro: Good Jira integration
- Pro: Templates library
- Pro: Spaces organization
- Pro: Team collaboration
Weaknesses
- Con: UI cluttered and slow
- Con: Search often poor
- Con: Expensive for cloud
- Con: Can become messy
- Con: Performance issues
Key features
IT Glue
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
IT Glue's pricing, starting at $29/user for Basic and going up to $44/user for Enterprise, appears to be on the higher side compared to some competitors, especially given the per-user model.
Strengths
- Pro: Significantly reduces manual documentation effort through AI automation.
- Pro: Improves security with features like Password Safe and policy enforcement.
- Pro: Enhances efficiency and troubleshooting with centralized, structured documentation and integrations.
- Pro: Provides comprehensive visibility into IT environments through various auto-documentation features.
- Pro: Streamlines client reporting with automated QBRs and executive summaries.
Weaknesses
- Con: Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.
- Con: The extensive integration with Kaseya products might imply a preference or deeper functionality for users within the Kaseya ecosystem.
Key features
Plans and prices: Confluence vs IT Glue
| Tool | Plans and prices | Source |
|---|---|---|
| Confluence |
| atlassian.com/software/confluence/pricing read Oct 30, 2026 |
| IT Glue |
| itglue.com/pricing read Oct 31, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Confluence pricing and IT Glue pricing.
Key Takeaways
Confluence
- Has a free plan
IT Glue
- Higher user rating: 4.6/5 vs 4.2/5
What the data shows
On the data below, Confluence leads on a free plan; IT Glue leads on higher user rating. We do not name an overall winner for this pair.
- IT Glue has the higher user rating (4.2/5 from 4,381 reviews for Confluence, 4.6/5 from 1,059 reviews for IT Glue).
- Entry prices are not ranked, they are charged on different bases: Confluence $5.78/user/mo, billed yearly; IT Glue $29/user/mo, billed monthly.
- Only Confluence has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Confluence and IT Glue compare in 2026?
On the data below, Confluence leads on a free plan; IT Glue leads on higher user rating. We do not name an overall winner for this pair. IT Glue has the higher user rating (4.2/5 from 4,381 reviews for Confluence, 4.6/5 from 1,059 reviews for IT Glue). Entry prices are not ranked, they are charged on different bases: Confluence $5.78/user/mo, billed yearly; IT Glue $29/user/mo, billed monthly. Only Confluence has a free plan.
What are Confluence and IT Glue used for?
Confluence: Team wiki and documentation for Atlassian users. IT Glue: The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
What does Confluence cost vs IT Glue?
Confluence's cheapest paid plan is Standard at $5.78/user/mo, billed yearly; it also has a free plan. IT Glue's cheapest paid plan is Basic at $29/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 31, 2026.
What's the main difference between Confluence and IT Glue?
Confluence's main strength: enterprise wiki standard. IT Glue's main strength: significantly reduces manual documentation effort through AI automation.