Significantly reduces manual documentation effort through AI automation.
Improves security with features like Password Safe and policy enforcement.
Enhances efficiency and troubleshooting with centralized, structured documentation and integrations.
Provides comprehensive visibility into IT environments through various auto-documentation features.
Streamlines client reporting with automated QBRs and executive summaries.

Cons

Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.
The extensive integration with Kaseya products might imply a preference or deeper functionality for users within the Kaseya ecosystem.

What is IT Glue?

IT Glue is a powerful IT documentation software designed specifically for Managed Service Providers (MSPs) and internal IT teams. It centralizes critical IT information, including passwords, configurations, and procedures, to boost profits, deliver world-class service, and maximize efficiency. The platform leverages AI-driven automation to streamline operations, generate error-free Standard Operating Procedures (SOPs) in real-time, and ensure accurate, structured documentation without manual effort. Key functionalities include comprehensive documentation management, automated network discovery and diagramming, secure password sharing with expiring links, and integrations with various IT tools like Datto RMM, Autotask, and Microsoft Intune. IT Glue aims to eliminate information sprawl, reduce troubleshooting times, and provide complete visibility into IT environments, ultimately enhancing service delivery quality and workflow efficiency for IT professionals.

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source itglue.com ↗

Ratings Across the Web

4.6 (1,059 reviews)

IT Glue holds an aggregate rating of 4.6 out of 5 from 1,059 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

AI-powered Smart SOP Generator (Cooper Copilot)
Password Safe with expiring, time-limited, or usage-based links
Automated documentation for hardware expiration dates
QBR Report Builder with automated data collection
BitLocker Recovery Key Auto-Documentation
Password Policy Enforcement
Automated client creation across integrated platforms
Cross-Account Migration Service

Pricing Plans

Pricing checked Oct 4, 2026

IT Glue plans and prices, checked October 2026
Plan	Price	Details
Basic	$29 / user*	One integration One-way PSA/CRM sync
SELECT	$38 / user*	Two integrations Two-way PSA/CRM sync
ENTERPRISE	$44 / user*	Unlimited integrations Two-way PSA/CRM sync

Included in all plans

Unlimited organizations
Unlimited documentation
Unlimited Lite Users access
One-way RMM sync
GlueConnect
IT Glue asset template library
Vault
Password Safe
Share
Access, audit and version control
Single sign-on (SSO/SAML)
IP access control
OTP generator
Automated account backup
Domain & SSL certificate tracking
Checklists
Browser extension & mobile app
Kaseya University
Workflows
Cooper Copilot AI
AI-powered SOP generator
Just-in-time provisioning for SSO
IT Glue API Access
Custom SSL branding
Runbooks
Microsoft Cloud Editor

Calculate your cost View full pricing

Is IT Glue worth the price?

Fair value

IT Glue's pricing, starting at $29/user for Basic and going up to $44/user for Enterprise, appears to be on the higher side compared to some competitors, especially given the per-user model.

While it offers extensive features even in the Basic tier, the significant jump in integration limits between tiers feels restrictive. This pricing is best suited for MSPs who highly value a comprehensive, purpose-built documentation platform and are willing to pay a premium for it.

Full IT Glue pricing: every plan, hidden costs and alternatives

Reviews

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4.6/5

Across 1,059 verified user reviews on G2, Capterra

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All IT Glue alternatives 7+ tools ranked, pricing + verdict per pick IT Glue vs Confluence Head-to-head: features, pricing, who wins IT Glue vs Hudu Head-to-head: features, pricing, who wins IT Glue vs Tettra Head-to-head: features, pricing, who wins

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IT Glue FAQ

How does IT Glue streamline IT documentation for Managed Service Providers?

IT Glue centralizes critical IT information, such as passwords, configurations, and procedures, to eliminate information sprawl. It uses AI-driven automation to generate error-free Standard Operating Procedures (SOPs) in real-time and ensures accurate, structured documentation without manual effort.

What kind of user or team benefits most from IT Glue?

IT Glue is primarily targeted at Managed Service Providers (MSPs) and internal IT teams. It is designed for those who need to track, find, and manage comprehensive IT documentation efficiently to boost profits and deliver world-class service.

How does IT Glue compare to Confluence for IT documentation?

IT Glue is specifically designed for IT documentation with features like automated network discovery and secure password sharing, whereas Confluence is a broader collaboration tool. IT Glue aims to provide comprehensive visibility into IT environments and streamline client reporting with automated QBRs, which are specific to IT service delivery.

What are the primary limitations of IT Glue?

IT Glue is primarily targeted at Managed Service Providers (MSPs), which may limit its applicability for other types of IT teams. Additionally, its extensive integration with Kaseya products might suggest a preference or deeper functionality for users within the Kaseya ecosystem.

Does IT Glue include a free tier?

No, IT Glue is a paid product and does not include a permanently free tier. It offers a comprehensive solution for IT documentation, automation, and management for its target audience.

Can IT Glue integrate with other IT management tools?

Yes, IT Glue offers integrations with various IT tools, including Datto RMM, Autotask, and Microsoft Intune. These integrations help to enhance efficiency and troubleshooting by centralizing structured documentation across different platforms.

How does IT Glue enhance security for IT information?

IT Glue improves security with features like Password Safe and policy enforcement for managing sensitive information. It also allows for secure password sharing with expiring links, ensuring controlled access to critical credentials.

Source: itglue.com

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