IT Glue
UnclaimedThe gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
Visit WebsiteReviews onG2Capterra
982 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Significantly reduces manual documentation effort through AI automation.
Biggest con
Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.
TL;DR - IT Glue
- Centralizes and structures IT documentation for MSPs.
- Automates SOP generation and documentation with AI.
- Integrates with IT tools for enhanced visibility and efficiency.
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms
What is IT Glue?
IT Glue is a powerful IT documentation software designed specifically for Managed Service Providers (MSPs) and internal IT teams. It centralizes critical IT information, including passwords, configurations, and procedures, to boost profits, deliver world-class service, and maximize efficiency. The platform leverages AI-driven automation to streamline operations, generate error-free Standard Operating Procedures (SOPs) in real-time, and ensure accurate, structured documentation without manual effort.
Key functionalities include comprehensive documentation management, automated network discovery and diagramming, secure password sharing with expiring links, and integrations with various IT tools like Datto RMM, Autotask, and Microsoft Intune. IT Glue aims to eliminate information sprawl, reduce troubleshooting times, and provide complete visibility into IT environments, ultimately enhancing service delivery quality and workflow efficiency for IT professionals.
Available on: Web
Pros & Cons
Pros
- Significantly reduces manual documentation effort through AI automation.
- Improves security with features like Password Safe and policy enforcement.
- Enhances efficiency and troubleshooting with centralized, structured documentation and integrations.
- Provides comprehensive visibility into IT environments through various auto-documentation features.
- Streamlines client reporting with automated QBRs and executive summaries.
Cons
- Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.
- The extensive integration with Kaseya products might imply a preference or deeper functionality for users within the Kaseya ecosystem.
Ratings Across the Web
4.7(982 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered Smart SOP Generator (Cooper Copilot)Password Safe with expiring, time-limited, or usage-based linksAutomated documentation for hardware expiration datesQBR Report Builder with automated data collectionBitLocker Recovery Key Auto-DocumentationPassword Policy EnforcementAutomated client creation across integrated platformsCross-Account Migration Service
Pricing Plans
Basic
$29 / user*
- Unlimited organizations
- Unlimited documentation
- Unlimited Lite Users access
- One integration
- One-way PSA/CRM sync
- One-way RMM sync
- GlueConnect
- IT Glue asset template library
- Vault
- Password Safe
- Share
- Access, audit and version control
- Single sign-on (SSO/SAML)
- IP access control
- OTP generator
- Automated account backup
- Domain & SSL certificate tracking
- Checklists
- Browser extension & mobile app
- Kaseya University
- Workflows
- Cooper Copilot AI
- AI-powered SOP generator
- Just-in-time provisioning for SSO
- IT Glue API Access
- Custom SSL branding
- Runbooks
- Microsoft Cloud Editor
SELECT
$38 / user*
- Unlimited organizations
- Unlimited documentation
- Unlimited Lite Users access
- Two integrations
- Two-way PSA/CRM sync
- One-way RMM sync
- GlueConnect
- IT Glue asset template library
- Vault
- Password Safe
- Share
- Access, audit and version control
- Single sign-on (SSO/SAML)
- IP access control
- OTP generator
- Automated account backup
- Domain & SSL certificate tracking
- Checklists
- Browser extension & mobile app
- Kaseya University
- Workflows
- Cooper Copilot AI
- AI-powered SOP generator
- Just-in-time provisioning for SSO
- IT Glue API Access
- Custom SSL branding
- Runbooks
- Microsoft Cloud Editor
ENTERPRISE
$44 / user*
- Unlimited organizations
- Unlimited documentation
- Unlimited Lite Users access
- Unlimited integrations
- Two-way PSA/CRM sync
- One-way RMM sync
- GlueConnect
- IT Glue asset template library
- Vault
- Password Safe
- Share
- Access, audit and version control
- Single sign-on (SSO/SAML)
- IP access control
- OTP generator
- Automated account backup
- Domain & SSL certificate tracking
- Checklists
- Browser extension & mobile app
- Kaseya University
- Workflows
- Cooper Copilot AI
- AI-powered SOP generator
- Just-in-time provisioning for SSO
- IT Glue API Access
- Custom SSL branding
- Runbooks
- Microsoft Cloud Editor
Reviews
4.7/5
Across 982 verified user reviews on G2, Capterra
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IT Glue FAQ
How does IT Glue's AI-driven automation specifically help with documentation?
IT Glue's Cooper Copilot, including the Smart SOP Generator and Smart Assist, automatically captures every click, keystroke, and action as users work, instantly generating error-free, step-by-step Standard Operating Procedures (SOPs). It also helps declutter and maintain the health of existing documentation.
What security features does IT Glue offer for managing sensitive credentials?
IT Glue includes a Password Safe feature that allows sharing passwords via expiring, time-limited, or usage-based links. It also provides Password Policy Enforcement to control password strength parameters and ensure compliance with security best practices.
Can IT Glue integrate with existing RMM or PSA tools?
Yes, IT Glue offers integrations with various tools, including Datto RMM for software asset tracking, Autotask for workflow and ticket resolution, and Microsoft Intune for asset documentation. It also integrates with other Kaseya products like myITprocess, Dark Web ID, and BullPhish ID.
How does IT Glue assist with client reporting and Quarter Business Reviews (QBRs)?
IT Glue provides a QBR Report Builder that automates data collection and offers customizable templates for creating impactful QBRs. It also generates integrated executive summaries for various services like Datto Antivirus, Datto EDR, and Graphus, showcasing protection metrics and reinforcing security strategies.
What is MyGlue and how does it relate to IT Glue?
MyGlue is an add-on solution that provides secure password management and serves as a centralized company hub for policies and technical guides, particularly for clients or internal IT teams. It enhances collaboration and resource sharing, with IT Glue editors and creators able to manage MyGlue accounts.
Source: itglue.com