IT Glue

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The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.

Documentation Password Managers Diagramming AI & Automation

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4.7(982 across the web)

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Reviews onG2Capterra

982 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Significantly reduces manual documentation effort through AI automation.

Biggest con

Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.

TL;DR - IT Glue

Centralizes and structures IT documentation for MSPs.
Automates SOP generation and documentation with AI.
Integrates with IT tools for enhanced visibility and efficiency.

Pricing: Paid only

Best for: Enterprises & pros

4.7/5 across review platforms

What is IT Glue?

Editorial review

IT Glue is a powerful IT documentation software designed specifically for Managed Service Providers (MSPs) and internal IT teams. It centralizes critical IT information, including passwords, configurations, and procedures, to boost profits, deliver world-class service, and maximize efficiency. The platform leverages AI-driven automation to streamline operations, generate error-free Standard Operating Procedures (SOPs) in real-time, and ensure accurate, structured documentation without manual effort. Key functionalities include comprehensive documentation management, automated network discovery and diagramming, secure password sharing with expiring links, and integrations with various IT tools like Datto RMM, Autotask, and Microsoft Intune. IT Glue aims to eliminate information sprawl, reduce troubleshooting times, and provide complete visibility into IT environments, ultimately enhancing service delivery quality and workflow efficiency for IT professionals.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceitglue.com ↗

Pros & Cons

Pros

Significantly reduces manual documentation effort through AI automation.
Improves security with features like Password Safe and policy enforcement.
Enhances efficiency and troubleshooting with centralized, structured documentation and integrations.
Provides comprehensive visibility into IT environments through various auto-documentation features.
Streamlines client reporting with automated QBRs and executive summaries.

Cons

Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.
The extensive integration with Kaseya products might imply a preference or deeper functionality for users within the Kaseya ecosystem.

Ratings Across the Web

4.7(982 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

AI-powered Smart SOP Generator (Cooper Copilot)Password Safe with expiring, time-limited, or usage-based linksAutomated documentation for hardware expiration datesQBR Report Builder with automated data collectionBitLocker Recovery Key Auto-DocumentationPassword Policy EnforcementAutomated client creation across integrated platformsCross-Account Migration Service

Pricing Plans

Pricing checked Jul 5, 2026

Basic

$29 / user*

Everything in all plans, plus:

One integration
One-way PSA/CRM sync

SELECT

$38 / user*

Everything in all plans, plus:

Two integrations
Two-way PSA/CRM sync

ENTERPRISE

$44 / user*

Everything in all plans, plus:

Unlimited integrations
Two-way PSA/CRM sync

Included in all plans

Unlimited organizations
Unlimited documentation
Unlimited Lite Users access
One-way RMM sync
GlueConnect
IT Glue asset template library
Vault
Password Safe

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Reviews

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4.7/5

Across 982 verified user reviews on G2, Capterra

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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IT Glue FAQ

How does IT Glue streamline IT documentation for Managed Service Providers?

IT Glue centralizes critical IT information, such as passwords, configurations, and procedures, to eliminate information sprawl. It uses AI-driven automation to generate error-free Standard Operating Procedures (SOPs) in real-time and ensures accurate, structured documentation without manual effort.

What kind of user or team benefits most from IT Glue?

IT Glue is primarily targeted at Managed Service Providers (MSPs) and internal IT teams. It is designed for those who need to track, find, and manage comprehensive IT documentation efficiently to boost profits and deliver world-class service.

How does IT Glue compare to Confluence for IT documentation?

IT Glue is specifically designed for IT documentation with features like automated network discovery and secure password sharing, whereas Confluence is a broader collaboration tool. IT Glue aims to provide comprehensive visibility into IT environments and streamline client reporting with automated QBRs, which are specific to IT service delivery.

What are the primary limitations of IT Glue?

IT Glue is primarily targeted at Managed Service Providers (MSPs), which may limit its applicability for other types of IT teams. Additionally, its extensive integration with Kaseya products might suggest a preference or deeper functionality for users within the Kaseya ecosystem.

Does IT Glue include a free tier?

No, IT Glue is a paid product and does not include a permanently free tier. It offers a comprehensive solution for IT documentation, automation, and management for its target audience.

Can IT Glue integrate with other IT management tools?

Yes, IT Glue offers integrations with various IT tools, including Datto RMM, Autotask, and Microsoft Intune. These integrations help to enhance efficiency and troubleshooting by centralizing structured documentation across different platforms.

How does IT Glue enhance security for IT information?

IT Glue improves security with features like Password Safe and policy enforcement for managing sensitive information. It also allows for secure password sharing with expiring links, ensuring controlled access to critical credentials.

Source: itglue.com

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