Hudu
UnclaimedOrganize and centralize your team's IT knowledge for improved efficiency and collaboration.
Visit WebsiteReviews onG2Capterra
346 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Provides a single source of truth for all IT documentation.
Biggest con
No free tier available for evaluation.
TL;DR - Hudu
- Centralizes IT documentation for MSPs and IT professionals.
- Manages assets, passwords, processes, and knowledge bases in one platform.
- Enhances team collaboration and client transparency through secure sharing and portals.
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms
What is Hudu?
Hudu is a comprehensive IT documentation platform designed to help Managed Service Providers (MSPs) and internal IT departments centralize, organize, and manage all their critical IT information. It serves as a single source of truth for assets, passwords, processes, and knowledge, enabling teams to work more efficiently and deliver better service.
The platform offers robust features for managing client environments, standardizing operational procedures, and securing sensitive credentials. With customizable asset layouts, dual knowledge bases for internal and client use, and detailed audit trails, Hudu ensures that all necessary information is easily accessible, accurate, and secure. It integrates with existing PSA and RMM tools, streamlining workflows and fostering a culture of knowledge retention within organizations.
Available on: Web
Pros & Cons
Pros
- Provides a single source of truth for all IT documentation.
- Highly customizable to fit specific team and client needs.
- Integrates with existing PSA, RMM, and other IT tools.
- Facilitates standardization of processes and knowledge retention.
- Offers secure external sharing and client portals for transparency.
Cons
- No free tier available for evaluation.
- Requires initial setup and migration of existing documentation.
Ratings Across the Web
4.7(346 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Asset ManagementPassword ManagementProcess Organization (SOPs and Checklists)Dual Knowledge Base Libraries (Internal & Client)IP Address ManagementRack ManagementExternal Collaboration & Secure SharingMulti-Company Management
Pricing Plans
Free TrialHudu
$30 / user/month
- No contracts required
- No user minimum
- Available hosted or self-hosted
- Unlimited companies
- Unlimited integrations
- Unlimited free "Share Portal" members
- In-house support
- Single Sign-On (SSO/SAML)
- Robust REST API
Hudu Radar
$10 / company/month
- Automatically discover networks and devices for easier documentation in Hudu
- Unlimited networks and devices
- Automatic scans and updates every 35 minutes
- Interactive network maps
- Automatic IPAM assignment
- Warranty tracking
How Hudu's pricing compares
At $10/mo, Hudu is mid-range of its 2 direct competitors ($4 to $10/mo across the set).
Entry paid plan, monthly.
Reviews
4.7/5
Across 346 verified user reviews on G2, Capterra
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Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
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Hudu FAQ
What types of IT assets can be managed within Hudu?
Hudu allows for comprehensive management of various IT assets, including physical hardware in server racks, network IP addresses, and general resources, all with customizable layouts to suit specific organizational needs.
How does Hudu support multi-company or multi-client environments?
Hudu is designed for multi-company management, enabling users to easily manage multiple IT environments, groups, or customers, reducing complexity and scaling efficiently for MSPs or large IT departments.
Can Hudu be integrated with other IT management tools?
Yes, Hudu is built to integrate with existing PSA (Professional Services Automation), RMM (Remote Monitoring and Management), and other tools commonly used by IT professionals and MSPs to create an integrated source of truth.
What security measures are in place for password management?
Hudu offers centralized and secure password management, including secure storage, generation of passwords and TOTP, PWNED counts for compromised passwords, and secure sharing options, with personal passwords kept separate in 'My Vault'.
How does Hudu help with standardizing IT processes?
Hudu facilitates process standardization by allowing teams to catalog SOPs, create templates, and build repeatable checklists. These can be linked to specific assets, assigned to individuals, and tracked in real-time to ensure efficient delivery and consistent workflows.
Is there a way to share information with clients securely?
Hudu provides multiple ways to securely share information externally, including a collaborative share portal and secure quick-links to individual passwords or knowledge base articles, maintaining transparency with end-users through a read-only customer portal.
Source: hudu.com