Crisp vs Freshsales: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Crisp and Freshsales side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Crisp
All-in-one customer messaging: chat, bots, CRM
Best for you if:
- • You want all-in-one platform
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You want good CRM
| At a Glance | Crisp | Freshsales |
|---|---|---|
Starts at | Free plan, paid from $45/mo flat, billed monthly Mini plan | Free plan, paid from $9/user/mo, billed monthly Growth plan |
Category | Customer Support CRM | CRM Sales Engagement |
Rating | 4.5/5 G2 4.5 · Capterra 4.6 350 reviews | 4.5/5 G2 4.5 · Capterra 4.5 1,859 reviews |
Free plan | Yes | Yes |
Watch out for | Extra agents cost $10/month each on Plus | n/a |
Choose Crisp or Freshsales?
Choose Crisp if
- You want all-in-one platform
- You want good free tier
- You work in customer support, not CRM
Choose Freshsales if
- You want good CRM
- You want fair pricing
- You work in CRM, not customer support
In-Depth Analysis
Crisp
All-in-one customer messaging: chat, bots, CRM
Crisp prices per workspace, not per agent.
Watch out
Extra agents cost $10/month each on Plus
Strengths
- Pro: All-in-one platform
- Pro: Good free tier
- Pro: Modern interface
Weaknesses
- Con: Limited at free tier
- Con: Can get expensive
Key features
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Freshsales offers a very generous Free tier for up to 3 users, making it accessible for small teams.
Strengths
- Pro: Good CRM
- Pro: Fair pricing
- Pro: Good features
- Pro: Active development
- Pro: Freshworks ecosystem
Weaknesses
- Con: Per-user pricing
- Con: Learning curve
- Con: Better alternatives exist
- Con: Feature gaps
- Con: Support varies
Key features
Plans and prices: Crisp vs Freshsales
| Tool | Plans and prices | Source |
|---|---|---|
| Crisp |
| crisp.chat/pricing read Nov 1, 2026 |
| Freshsales |
| freshworks.com/crm/sales read Sep 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Crisp pricing and Freshsales pricing.
Key Takeaways
Crisp
- Choose if you want all-in-one customer messaging: chat, bots, CRM
Freshsales
- Choose if you want AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 350 reviews for Crisp, 4.5/5 from 1,859 reviews for Freshsales).
- Entry prices are not ranked, they are charged on different bases: Crisp $45/mo flat, billed monthly; Freshsales $9/user/mo, billed monthly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Crisp and Freshsales compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.5/5 from 350 reviews for Crisp, 4.5/5 from 1,859 reviews for Freshsales). Entry prices are not ranked, they are charged on different bases: Crisp $45/mo flat, billed monthly; Freshsales $9/user/mo, billed monthly. Both have a free plan.
What are Crisp and Freshsales used for?
Crisp: All-in-one customer messaging: chat, bots, CRM. Freshsales: AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
What does Crisp cost vs Freshsales?
Crisp's cheapest paid plan is Mini at $45/mo flat, billed monthly; it also has a free plan. Freshsales's cheapest paid plan is Growth at $9/user/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Crisp and Freshsales?
Crisp's main strength: all-in-one platform. Freshsales's main strength: good CRM.