Customerly vs Gorgias: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Customerly and Gorgias side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Customerly leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Customerly
AI-powered customer support suite for SaaS teams to deliver instant, human-like support.
Best for you if:
- • You want significantly reduces support request volume through AI automation (up to 71%)
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Customerly | Gorgias |
|---|---|---|
Starts at | From $9/seat/mo, billed monthly Essentials plan | From $40/mo, billed monthly Starter plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.5/5 Capterra 4.5 · G2 4.4 108 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | No | No |
Watch out for | Additional AI conversations at $0.45 each | Overage fees: $0.36-$0.40 per extra ticket. |
Choose Customerly or Gorgias?
Choose Customerly if
- You want significantly reduces support request volume through AI automation (up to 71%)
- You want saves agents time by handling repetitive tasks, allowing them to focus on complex issues
- Budget matters ($9/seat/mo, billed monthly vs $40/mo, billed monthly)
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
In-Depth Analysis
Customerly
AI-powered customer support suite for SaaS teams to deliver instant, human-like support.
Customerly's pricing is on the higher side, especially for the 'Growth' tier at $69/seat/monthly, which offers limited AI conversations.
Watch out
Additional AI conversations at $0.45 each
Strengths
- Pro: Significantly reduces support request volume through AI automation (up to 71%).
- Pro: Saves agents time by handling repetitive tasks, allowing them to focus on complex issues.
- Pro: Provides a unified platform for various customer support and engagement tools.
- Pro: AI assistant learns continuously and can perform actions beyond just responding.
- Pro: Offers smart escalation to human agents with full context when needed.
Weaknesses
- Con: Pricing is per seat, which can increase costs for larger teams.
- Con: Additional AI conversations beyond included limits incur extra charges.
- Con: Requires initial setup and training of the AI with knowledge base content.
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Plans and prices: Customerly vs Gorgias
| Tool | Plans and prices | Source |
|---|---|---|
| Customerly |
| customerly.io/pricing read Oct 27, 2026 |
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Customerly pricing and Gorgias pricing.
Key Takeaways
Customerly
- Lower entry price: $9/seat/mo, billed monthly vs $40/mo, billed monthly
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
What the data shows
On the data below, Customerly leads on lower entry price. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 108 reviews for Customerly, 4.6/5 from 716 reviews for Gorgias).
- Customerly has the lower entry price: $9/seat/mo, billed monthly (Essentials) against $40/mo, billed monthly (Starter) for Gorgias.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Customerly and Gorgias compare in 2026?
On the data below, Customerly leads on lower entry price. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.5/5 from 108 reviews for Customerly, 4.6/5 from 716 reviews for Gorgias). Customerly has the lower entry price: $9/seat/mo, billed monthly (Essentials) against $40/mo, billed monthly (Starter) for Gorgias.
What are Customerly and Gorgias used for?
Customerly: AI-powered customer support suite for SaaS teams to deliver instant, human-like support. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Customerly cost vs Gorgias?
Customerly's cheapest paid plan is Essentials at $9/seat/mo, billed monthly. Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 27, 2026.
What's the main difference between Customerly and Gorgias?
Customerly's main strength: significantly reduces support request volume through AI automation (up to 71%). Gorgias's main strength: best for e-commerce support.