Dialpad vs RingCentral Contact Center: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Dialpad and RingCentral Contact Center side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want a free tier before you commit
RingCentral Contact Center
Omnichannel cloud contact center
Best for you if:
- • You want unified platform combining UCaaS and CCaaS
| At a Glance | Dialpad | RingCentral Contact Center |
|---|---|---|
Starts at | Free plan, paid from $15/user/mo, billed monthly Standard plan | From $75/user/mo, billed monthly Standard plan |
Category | Call Center Customer Support | Customer Support Call Center |
Rating | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews | 4.1/5 G2 4.1 237 reviews |
Free plan | Yes | No |
Watch out for | SMS overage charges | n/a |
Choose Dialpad or RingCentral Contact Center?
Choose Dialpad if
- You want a free tier before you commit
- You want AI transcription excellent
- You want modern interface
- Budget matters ($15/user/mo, billed monthly vs $75/user/mo, billed monthly)
- You work in call center, not customer support
Choose RingCentral Contact Center if
- You want unified platform combining UCaaS and CCaaS
- You want extensive omnichannel coverage across voice, chat, email, and social
- You work in customer support, not call center
In-Depth Analysis
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
RingCentral Contact Center
Omnichannel cloud contact center
RingCX, starting at $65/agent/month, positions itself as a mid-to-high-range offering for omnichannel contact centers.
Strengths
- Pro: Unified platform combining UCaaS and CCaaS
- Pro: Extensive omnichannel coverage across voice, chat, email, and social
- Pro: Rapid deployment compared to legacy contact center solutions
- Pro: Strong AI capabilities for routing and agent assistance
- Pro: Deep integration with RingCentral MVP phone system
Weaknesses
- Con: Pricing is not publicly disclosed and requires sales engagement
- Con: Can be expensive for smaller teams
- Con: Complex feature set may overwhelm small businesses
- Con: Some advanced features require add-on purchases
- Con: Learning curve for administrators configuring advanced routing
Key features
Plans and prices: Dialpad vs RingCentral Contact Center
| Tool | Plans and prices | Source |
|---|---|---|
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
| RingCentral Contact Center |
| ringcentral.com/pricing/contact-center.html read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Dialpad pricing and RingCentral Contact Center pricing.
Key Takeaways
Dialpad
- Lower entry price: $15/user/mo, billed monthly vs $75/user/mo, billed monthly
- Has a free plan
RingCentral Contact Center
- Choose if you want omnichannel cloud contact center
What the data shows
On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.2/5 from 7,931 reviews for Dialpad, 4.1/5 from 237 reviews for RingCentral Contact Center).
- Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $75/user/mo, billed monthly (Standard) for RingCentral Contact Center.
- Only Dialpad has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Dialpad and RingCentral Contact Center compare in 2026?
On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.2/5 from 7,931 reviews for Dialpad, 4.1/5 from 237 reviews for RingCentral Contact Center). Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $75/user/mo, billed monthly (Standard) for RingCentral Contact Center. Only Dialpad has a free plan.
What are Dialpad and RingCentral Contact Center used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales. RingCentral Contact Center: Omnichannel cloud contact center.
What does Dialpad cost vs RingCentral Contact Center?
Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. RingCentral Contact Center's cheapest paid plan is Standard at $75/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Dialpad and RingCentral Contact Center?
Dialpad's main strength: AI transcription excellent. RingCentral Contact Center's main strength: unified platform combining UCaaS and CCaaS.