Five9 vs Yellow.ai: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Five9 and Yellow.ai side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Yellow.ai leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Five9
Intelligent cloud contact center
Best for you if:
- • You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
Yellow.ai
Transform CX & EX with AI agents that think, act, and resolve autonomously.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Five9 | Yellow.ai |
|---|---|---|
Starts at | From $119/mo, billed monthly Digital plan | Free plan |
Category | Customer Support Call Center | Customer Support Chatbots |
Rating | 4.1/5 G2 4.1 · Capterra 4.2 1,109 reviews | 4.4/5 G2 4.4 107 reviews |
Free plan | No | Yes |
Watch out for | n/a | Overage fees of $0.99 per resolution after 500 sessions on Free tier. |
Choose Five9 or Yellow.ai?
Choose Five9 if
- You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
- You want intelligent cloud contact center
Choose Yellow.ai if
- You want a free tier before you commit
- You want significantly reduces operational costs (up to 60%)
- You want increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
In-Depth Analysis
Five9
Intelligent cloud contact center
Five9's pricing, starting at $119/month for Digital and $159/month for Core, is on the higher end for cloud contact center solutions, especially considering the Digital tier lacks voice.
Strengths
- Pro: Leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.
- Pro: Offers a highly flexible and scalable platform with five distinct solution packages (Digital, Core, Plus, Pro, Enterprise) to cater to diverse business needs and growth.
- Pro: Provides comprehensive omnichannel support including voice, chat, email, SMS/MMS, and social messaging.
- Pro: Integrates with popular CRM (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle) and UC (Microsoft Teams, Zoom, RingCentral, ATT Office@hand) platforms.
- Pro: Includes robust Workforce Engagement Management (WEM) solutions with options for Five9's own WEM or integration with partners like Verint (VCS) or Calabrio.
Weaknesses
- Con: Pricing for 'Plus', 'Pro', and 'Enterprise' packages requires direct sales contact, lacking transparent upfront costs for advanced features.
- Con: Some features, such as WhatsApp integration and additional usage-based pricing for certain functionalities, are noted as coming soon or may incur extra costs.
- Con: A minimum of 50 seats is required for concurrent user pricing, which might be a barrier for very small businesses.
Key features
Yellow.ai
Transform CX & EX with AI agents that think, act, and resolve autonomously.
Yellow.ai's pricing structure is somewhat opaque, with only a 'Free' tier detailed and 'Basic' offering a free trial without clear pricing.
Watch out
Overage fees of $0.99 per resolution after 500 sessions on Free tier.
Strengths
- Pro: Significantly reduces operational costs (up to 60%)
- Pro: Increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
- Pro: Enables rapid deployment with pre-built templates and integrations
- Pro: Offers highly accurate and human-like conversations with <1% hallucinations
- Pro: Provides robust security and compliance, suitable for regulated industries
Weaknesses
- Con: No explicit mention of a free tier or trial, suggesting it's primarily for enterprise budgets
- Con: Requires integration with existing tech stacks, which might have initial setup complexities
Key features
Plans and prices: Five9 vs Yellow.ai
| Tool | Plans and prices | Source |
|---|---|---|
| Five9 |
| five9.com read Oct 11, 2026 |
| Yellow.ai |
| yellow.ai/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Five9 pricing and Yellow.ai pricing.
Key Takeaways
Five9
- Choose if you want intelligent cloud contact center
Yellow.ai
- Higher user rating: 4.4/5 vs 4.1/5
- Has a free plan
What the data shows
On the data below, Yellow.ai leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- Yellow.ai has the higher user rating (4.1/5 from 1,109 reviews for Five9, 4.4/5 from 107 reviews for Yellow.ai).
- Five9 starts at $119/mo, billed monthly; Yellow.ai has no public paid plan price on file.
- Only Yellow.ai has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Five9 and Yellow.ai compare in 2026?
On the data below, Yellow.ai leads on higher user rating and a free plan. We do not name an overall winner for this pair. Yellow.ai has the higher user rating (4.1/5 from 1,109 reviews for Five9, 4.4/5 from 107 reviews for Yellow.ai). Five9 starts at $119/mo, billed monthly; Yellow.ai has no public paid plan price on file. Only Yellow.ai has a free plan.
What are Five9 and Yellow.ai used for?
Five9: Intelligent cloud contact center. Yellow.ai: Transform CX & EX with AI agents that think, act, and resolve autonomously.
What does Five9 cost vs Yellow.ai?
Five9's cheapest paid plan is Digital at $119/mo, billed monthly. Yellow.ai has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Five9 and Yellow.ai?
Five9's main strength: leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences. Yellow.ai's main strength: significantly reduces operational costs (up to 60%).