Freshsales vs Bitrix24: Which is Better in 2026?
Choosing between Freshsales and Bitrix24 comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Freshsales is our overall pick for CRM workflows. Pick Bitrix24 if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • AI-powered CRM for lead generation, qualification, and tracking.
- • Automates tasks and provides AI-driven insights for sales efficiency.
Bitrix24
All-in-one CRM, projects, and team communication
Best for you if:
- • Bitrix24 is an all-in-one business platform with CRM, project management, and communication
- • It combines 35+ tools for sales, marketing, and collaboration in one system
| At a Glance |  Freshsales |  Bitrix24 |
|---|---|---|
Starts at | FreeFree tier available | FreeFree tier available |
Best For | CRM | CRM |
Rating | 4.5/5 | 4.2/5 |
Free plan | Yes | Yes |
Choose Freshsales or Bitrix24?
Choose Freshsales if
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
- Good CRM
- Fair pricing
- Good features
Choose Bitrix24 if
All-in-one CRM, projects, and team communication
- All-in-one workspace
- CRM included
- Project management
| Feature | Freshsales | Bitrix24 |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★4.5/5 1,842 reviews | ★4.2/5 1,578 reviews |
| Categories | CRMSales Engagement | CRMProject Management |
In-Depth Analysis
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Strengths
- +Good CRM
- +Fair pricing
- +Good features
- +Active development
- +Freshworks ecosystem
Weaknesses
- -Per-user pricing
- -Learning curve
- -Better alternatives exist
- -Feature gaps
- -Support varies
Key features
Bitrix24
All-in-one CRM, projects, and team communication
Strengths
- +All-in-one workspace
- +CRM included
- +Project management
- +Communication tools
- +Self-hosted option
Weaknesses
- -UI cluttered
- -Learning curve
- -Complex pricing
- -Feature overload
- -Support varies
Key features
Pricing: Freshsales vs Bitrix24
| Plan | Freshsales | Bitrix24 |
|---|---|---|
| Tier 1 | Free Free | $0 Free |
| Tier 2 | $9 Growth | $49 Basic |
| Tier 3 | $39 Pro | $99 Standard |
| Tier 4 | $59 Enterprise | $199 Professional |
Pricing verified from each vendor's public pricing page. Compare in detail on Freshsales pricing and Bitrix24 pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Freshsales
Want the highest-rated option?
Freshsales: 4.5/5 (1,842 reviews). Bitrix24: 4.2/5 (1,578 reviews).
Go with: Freshsales
Value user reviews?
Freshsales: 1,842 reviews (4.5/5). Bitrix24: 1,578 reviews (4.2/5).
Go with: Freshsales
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Both are crm tools. Compare their specific features to decide.
How important are ratings?
Freshsales is rated higher: 4.5/5 vs 4.2/5.
Key Takeaways
Freshsales
- Higher user rating: 4.5/5 vs 4.2/5
- Larger review base (1,842 reviews)
- Free tier available
- Our pick for this comparison
Bitrix24
- Choose if you want all-in-one CRM, projects, and team communication
The Bottom Line
Freshsales is our pick.
Frequently Asked Questions
Is Freshsales or Bitrix24 better?
Freshsales is rated in our evaluation. Both are freemium.
What are Freshsales and Bitrix24 used for?
Freshsales: AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.. Bitrix24: All-in-one CRM, projects, and team communication.
What does Freshsales cost vs Bitrix24?
Freshsales is freemium (free tier + paid plans). Bitrix24 is freemium (free tier + paid plans). Visit their websites for detailed pricing.