Gladly vs Helpy: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gladly and Helpy side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gladly
Customer service platform focused on people
Best for you if:
- • You want customer-centric support
Helpy
Secure, self-hosted, and open-source customer support helpdesk software with data control.
Best for you if:
- • You want high degree of data control and security with self-hosted and private cloud options
| At a Glance | Gladly | Helpy |
|---|---|---|
Starts at | Not published | Not published |
Category | Customer Support Help Desk | Customer Support Live Chat |
Rating | 4.5/5 G2 4.7 · SourceForge 4.3 1,181 reviews | n/a |
Free plan | No | No |
Watch out for | Minimum agent count for Hero tier (10+) | n/a |
Choose Gladly or Helpy?
Choose Gladly if
- You want customer-centric support
- You want good for e-commerce
Choose Helpy if
- You want high degree of data control and security with self-hosted and private cloud options
- You want comprehensive feature set covering ticketing, live chat, and self-service
In-Depth Analysis
Gladly
Customer service platform focused on people
The AI Sidekick's usage-based pricing at $0.60 per conversation is transparent but requires a minimum volume, which could add up quickly for high-volume operations.
Watch out
Minimum agent count for Hero tier (10+)
Strengths
- Pro: Customer-centric support
- Pro: Good for e-commerce
- Pro: Omnichannel
- Pro: Modern interface
- Pro: Good integrations
Weaknesses
- Con: Expensive
- Con: Enterprise focus
- Con: Learning curve
- Con: Complex setup
- Con: Per-user pricing
Key features
Helpy
Secure, self-hosted, and open-source customer support helpdesk software with data control.
Strengths
- Pro: High degree of data control and security with self-hosted and private cloud options.
- Pro: Comprehensive feature set covering ticketing, live chat, and self-service.
- Pro: Flexible deployment options cater to various organizational needs and compliance requirements.
- Pro: Includes AI-powered chat bots for autonomous solutions and cost reduction.
- Pro: Robust automation and reporting tools to improve team efficiency and customer satisfaction.
Weaknesses
- Con: Self-hosted options may require IT resources for setup and maintenance.
- Con: Specific pricing details are not immediately available on the main page, requiring further inquiry.
Key features
Plans and prices: Gladly vs Helpy
| Tool | Plans and prices | Source |
|---|---|---|
| Gladly |
| gladly.com/pricing read Oct 8, 2026 |
| Helpy |
| helpy.io read Oct 6, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gladly pricing and Helpy pricing.
Key Takeaways
Gladly
- Choose if you want customer service platform focused on people
Helpy
- Choose if you want secure, self-hosted, and open-source customer support helpdesk software with data control
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Gladly has a published user rating (4.5/5 from 1,181 reviews); Helpy has none we can show.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gladly and Helpy compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Gladly has a published user rating (4.5/5 from 1,181 reviews); Helpy has none we can show.
What are Gladly and Helpy used for?
Gladly: Customer service platform focused on people. Helpy: Secure, self-hosted, and open-source customer support helpdesk software with data control.
What does Gladly cost vs Helpy?
Gladly has no public paid-plan price on file. Helpy has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 8, 2026.
What's the main difference between Gladly and Helpy?
Gladly's main strength: customer-centric support. Helpy's main strength: high degree of data control and security with self-hosted and private cloud options.