Gorgias vs Groove: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and Groove side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Groove leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
Groove
Help desk software for small businesses
Best for you if:
- • You want simple help desk
| At a Glance | Gorgias | |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | From $24/user/mo, billed monthly Standard plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | 4.6/5 G2 4.6 · Capterra 4.5 · SourceForge 5.0 284 reviews |
Free plan | No | No |
Watch out for | Overage fees: $0.36-$0.40 per extra ticket. | n/a |
Choose Gorgias or Groove?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
Choose Groove if
- You want simple help desk
- You want good for small teams
- Budget matters ($24/user/mo, billed monthly vs $40/mo, billed monthly)
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Groove
Help desk software for small businesses
Groove's pricing is competitive, especially for small businesses needing core help desk functionalities.
Strengths
- Pro: Simple help desk
- Pro: Good for small teams
- Pro: Knowledge base
- Pro: Fair pricing
- Pro: Easy setup
Weaknesses
- Con: Limited features
- Con: Less scalable
- Con: Basic reporting
- Con: Integration limits
- Con: Better alternatives exist
Key features
Plans and prices: Gorgias vs Groove
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
| Groove |
| groovehq.com/pricing read Oct 22, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and Groove pricing.
Key Takeaways
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
Groove
- Lower entry price: $24/user/mo, billed monthly vs $40/mo, billed monthly
What the data shows
On the data below, Groove leads on lower entry price. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.6/5 from 716 reviews for Gorgias, 4.6/5 from 284 reviews for Groove).
- Groove has the lower entry price: $24/user/mo, billed monthly (Standard) against $40/mo, billed monthly (Starter) for Gorgias.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and Groove compare in 2026?
On the data below, Groove leads on lower entry price. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.6/5 from 716 reviews for Gorgias, 4.6/5 from 284 reviews for Groove). Groove has the lower entry price: $24/user/mo, billed monthly (Standard) against $40/mo, billed monthly (Starter) for Gorgias.
What are Gorgias and Groove used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Groove: Help desk software for small businesses.
What does Gorgias cost vs Groove?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Groove's cheapest paid plan is Standard at $24/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 27, 2026.
What's the main difference between Gorgias and Groove?
Gorgias's main strength: best for e-commerce support. Groove's main strength: simple help desk.