Gorgias vs Kayako: Which is Better in 2026?
Choosing between Gorgias and Kayako comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • Unified customer service platform combining email, chat, and social support
- • Builds complete customer journey maps across all touchpoints
| At a Glance |  Gorgias |  Kayako |
|---|---|---|
Starts at | $10/monthStarter | $30/agent/monthGrowth |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 4.0/5 |
Free plan | No | No |
Choose Gorgias or Kayako?
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
- Budget matters ($10/month vs $30/agent/month)
Choose Kayako if
Unified customer service platform for modern support teams
- Great context across conversations
- Collaborative agent features
- Clean interface
| Feature | Gorgias | Kayako |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.6/5 673 reviews | ★4.0/5 401 reviews |
| Categories | Customer SupportE-commerce | Customer SupportLive Chat |
In-Depth Analysis
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Kayako
Unified customer service platform for modern support teams
Strengths
- +Great context across conversations
- +Collaborative agent features
- +Clean interface
Weaknesses
- -Pricing can add up with larger teams
- -Mobile app could be better
- -Limited customization options
Key features
Pricing: Gorgias vs Kayako
| Plan | Gorgias | Kayako |
|---|---|---|
| Tier 1 | $10 month Starter | $30 /agent/month Growth |
| Tier 2 | $50 month Basic | $60 /agent/month Scale |
| Tier 3 | $300 month Pro | custom Enterprise |
| Tier 4 | $750 month Advanced | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Kayako pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Gorgias: 4.6/5 (673 reviews). Kayako: 4.0/5 (401 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 673 reviews (4.6/5). Kayako: 401 reviews (4.0/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.0/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.0/5
- Larger review base (673 reviews)
- Our pick for this comparison
Kayako
- Choose if you want unified customer service platform for modern support teams
The Bottom Line
Gorgias is our pick.
Frequently Asked Questions
Is Gorgias or Kayako better?
Gorgias is rated in our evaluation. Both are paid.
What are Gorgias and Kayako used for?
Gorgias: Customer support helpdesk for e-commerce. Kayako: Unified customer service platform for modern support teams.
What does Gorgias cost vs Kayako?
Gorgias is a paid tool. Kayako is a paid tool. Visit their websites for detailed pricing.