Gorgias vs Kayako: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and Kayako side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Gorgias leads on higher user rating; Kayako leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • You want great context across conversations
| At a Glance | Gorgias | Kayako |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | From $1/mo Kay plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | 4.1/5 G2 4.1 · Capterra 4.0 403 reviews |
Free plan | No | No |
Watch out for | Overage fees: $0.36-$0.40 per extra ticket. | n/a |
Choose Gorgias or Kayako?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
Choose Kayako if
- You want great context across conversations
- You want collaborative agent features
- Budget matters ($1/mo vs $40/mo, billed monthly)
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Kayako
Unified customer service platform for modern support teams
It's best suited for businesses prioritizing a unified platform and willing to pay a premium for comprehensive features.
Strengths
- Pro: Great context across conversations
- Pro: Collaborative agent features
- Pro: Clean interface
Weaknesses
- Con: Pricing can add up with larger teams
- Con: Mobile app could be better
- Con: Limited customization options
Key features
Plans and prices: Gorgias vs Kayako
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
| Kayako |
| kayako.com/pricing read Nov 2, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and Kayako pricing.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.1/5
Kayako
- Lower entry price: $1/mo vs $40/mo, billed monthly
What the data shows
On the data below, Gorgias leads on higher user rating; Kayako leads on lower entry price. We do not name an overall winner for this pair.
- Gorgias has the higher user rating (4.6/5 from 716 reviews for Gorgias, 4.1/5 from 403 reviews for Kayako).
- Kayako has the lower entry price: $1/mo (Kay) against $40/mo, billed monthly (Starter) for Gorgias.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and Kayako compare in 2026?
On the data below, Gorgias leads on higher user rating; Kayako leads on lower entry price. We do not name an overall winner for this pair. Gorgias has the higher user rating (4.6/5 from 716 reviews for Gorgias, 4.1/5 from 403 reviews for Kayako). Kayako has the lower entry price: $1/mo (Kay) against $40/mo, billed monthly (Starter) for Gorgias.
What are Gorgias and Kayako used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Kayako: Unified customer service platform for modern support teams.
What does Gorgias cost vs Kayako?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Kayako's cheapest paid plan is Kay at $1/mo. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Gorgias and Kayako?
Gorgias's main strength: best for e-commerce support. Kayako's main strength: great context across conversations.