Gorgias vs Kayako: Which is Better in 2026?
Choosing between Gorgias and Kayako comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Pick Kayako if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
- • You want shopify integration
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • You want great context across conversations
- • You want collaborative agent features
| At a Glance | Gorgias | Kayako |
|---|---|---|
Starts at | $40/moStarter | $30/agent/monthGrowth |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 4.1/5 |
Free plan | No | No |
Choose Gorgias or Kayako?
Choose Gorgias if
Customer support built for e-commerce, with deep store integration
- You want best for e-commerce support
- You want shopify integration
Choose Kayako if
Unified customer service platform for modern support teams
- You want great context across conversations
- You want collaborative agent features
| Feature | Gorgias | Kayako |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.6/5 716 reviews | ★4.1/5 403 reviews |
| Categories | Customer SupportE-commerce | Customer SupportLive Chat |
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Kayako
Unified customer service platform for modern support teams
Kayako's pricing is on the higher side compared to some market alternatives, with the Growth tier starting at $30 per agent/month.
Strengths
- +Great context across conversations
- +Collaborative agent features
- +Clean interface
Weaknesses
- -Pricing can add up with larger teams
- -Mobile app could be better
- -Limited customization options
Key features
Pricing: Gorgias vs Kayako
| Plan | Gorgias | Kayako |
|---|---|---|
| Tier 1 | $40/mo Starter | $30 /agent/month Growth |
| Tier 2 | $77/mo Basic | $60 /agent/month Scale |
| Tier 3 | $471/mo Pro | custom Enterprise |
| Tier 4 | $1,227/mo Advanced | N/A |
| Tier 5 | Talk to sales Custom | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Kayako pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Gorgias: 4.6/5 (716 reviews). Kayako: 4.1/5 (403 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 716 reviews (4.6/5). Kayako: 403 reviews (4.1/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.1/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.1/5
- Larger review base (716 reviews)
- Our pick for this comparison
Kayako
- Choose if you want unified customer service platform for modern support teams
The Bottom Line
Gorgias wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to.
Frequently Asked Questions
Is Gorgias or Kayako better?
Gorgias is rated in our evaluation. Both are paid.
What are Gorgias and Kayako used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Kayako: Unified customer service platform for modern support teams.
What does Gorgias cost vs Kayako?
Gorgias is a paid tool. Kayako is a paid tool. Visit their websites for detailed pricing.