Gorgias vs LiveHelpNow: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and LiveHelpNow side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, LiveHelpNow leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
LiveHelpNow
Omnichannel support software to transform customer service and empower agents.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Gorgias | LiveHelpNow |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | Free plan, paid from $25/agent/mo Live chat and texting plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | n/a |
Free plan | No | Yes |
Watch out for | Overage fees: $0.36-$0.40 per extra ticket. | n/a |
Choose Gorgias or LiveHelpNow?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
Choose LiveHelpNow if
- You want a free tier before you commit
- You want consolidates all customer communication channels into one platform
- You want AI-powered features significantly reduce agent workload and provide 24/7 support
- Budget matters ($25/agent/mo vs $40/mo, billed monthly)
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
LiveHelpNow
Omnichannel support software to transform customer service and empower agents.
LiveHelpNow's pricing structure is unique, offering individual components at $25/agent/month each.
Strengths
- Pro: Consolidates all customer communication channels into one platform.
- Pro: AI-powered features significantly reduce agent workload and provide 24/7 support.
- Pro: Offers robust analytics for performance monitoring and customer insights.
- Pro: Strong security measures for handling sensitive customer data.
- Pro: Includes free training and support for quick team onboarding.
Weaknesses
- Con: No explicit mention of a free trial, only a demo.
- Con: Pricing model is not transparently displayed on the website, requiring a demo or contact for details.
- Con: The website focuses heavily on features without specific use cases for different business sizes.
Key features
Plans and prices: Gorgias vs LiveHelpNow
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
| LiveHelpNow |
| livehelpnow.net/pricing |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and LiveHelpNow pricing.
Key Takeaways
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
LiveHelpNow
- Lower entry price: $25/agent/mo vs $40/mo, billed monthly
- Has a free plan
What the data shows
On the data below, LiveHelpNow leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- Only Gorgias has a published user rating (4.6/5 from 716 reviews); LiveHelpNow has none we can show.
- LiveHelpNow has the lower entry price: $25/agent/mo (Live chat and texting) against $40/mo, billed monthly (Starter) for Gorgias.
- Only LiveHelpNow has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and LiveHelpNow compare in 2026?
On the data below, LiveHelpNow leads on lower entry price and a free plan. We do not name an overall winner for this pair. Only Gorgias has a published user rating (4.6/5 from 716 reviews); LiveHelpNow has none we can show. LiveHelpNow has the lower entry price: $25/agent/mo (Live chat and texting) against $40/mo, billed monthly (Starter) for Gorgias. Only LiveHelpNow has a free plan.
What are Gorgias and LiveHelpNow used for?
Gorgias: Customer support built for e-commerce, with deep store integration. LiveHelpNow: Omnichannel support software to transform customer service and empower agents.
What does Gorgias cost vs LiveHelpNow?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. LiveHelpNow's cheapest paid plan is Live chat and texting at $25/agent/mo; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 27, 2026.
What's the main difference between Gorgias and LiveHelpNow?
Gorgias's main strength: best for e-commerce support. LiveHelpNow's main strength: consolidates all customer communication channels into one platform.