Gorgias vs ProxyAI: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and ProxyAI side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, ProxyAI leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
ProxyAI
Store-aware ecommerce support across chat channels, with human handoff
Best for you if:
- • Ecommerce teams using Shopify, WooCommerce or Wix that want AI customer support across their website and messaging channels
| At a Glance | Gorgias | ProxyAI |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | Free plan |
Category | Customer Support Live Chat | Customer Support Chatbots |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | n/a |
Free plan | No | Yes |
Watch out for | Overage fees: $0.36-$0.40 per extra ticket. | n/a |
Choose Gorgias or ProxyAI?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
Choose ProxyAI if
- Ecommerce teams using Shopify, WooCommerce or Wix that want AI customer support across their website and messaging channels
- You want a free tier before you commit
- You want no recurring subscription fee; start with a free bot and pay based on usage
- You want store-aware support connects with Shopify, WooCommerce and Wix to answer questions using store and order context
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
ProxyAI
Store-aware ecommerce support across chat channels, with human handoff
Strengths
- Pro: No recurring subscription fee; start with a free bot and pay based on usage.
- Pro: Store-aware support connects with Shopify, WooCommerce and Wix to answer questions using store and order context.
Weaknesses
- Con: Usage-based costs vary by selected AI model and conversation volume, so monthly spend can fluctuate.
- Con: The listed native store integrations are Shopify, WooCommerce and Wix; check compatibility if your store uses another platform.
Key features
Plans and prices: Gorgias vs ProxyAI
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
| ProxyAI |
| proxyai.app read Oct 18, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and ProxyAI pricing.
Key Takeaways
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
ProxyAI
- Has a free plan
What the data shows
On the data below, ProxyAI leads on a free plan. We do not name an overall winner for this pair.
- Only Gorgias has a published user rating (4.6/5 from 716 reviews); ProxyAI has none we can show.
- Gorgias starts at $40/mo, billed monthly; ProxyAI has no public paid plan price on file.
- Only ProxyAI has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and ProxyAI compare in 2026?
On the data below, ProxyAI leads on a free plan. We do not name an overall winner for this pair. Only Gorgias has a published user rating (4.6/5 from 716 reviews); ProxyAI has none we can show. Gorgias starts at $40/mo, billed monthly; ProxyAI has no public paid plan price on file. Only ProxyAI has a free plan.
What are Gorgias and ProxyAI used for?
Gorgias: Customer support built for e-commerce, with deep store integration. ProxyAI: Store-aware ecommerce support across chat channels, with human handoff.
What does Gorgias cost vs ProxyAI?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. ProxyAI has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 27, 2026.
What's the main difference between Gorgias and ProxyAI?
Gorgias's main strength: best for e-commerce support. ProxyAI's main strength: no recurring subscription fee; start with a free bot and pay based on usage.