Alternatives
Best ProxyAI alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best ProxyAI alternatives 2026, toolradar.com/alternatives/proxyai
7 direct alternatives to ProxyAI, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- Zendesk for E-commerce is the top alternative to ProxyAI on our list, followed by Intercom and Tidio.
- 2 of the 7 alternatives have a free plan, starting with Tidio.
- Highest rated: Richpanel, 4.7 out of 5 from 94 ratings, Sep 2026.
- 7 alternatives
- 2 with a free plan
Top 3 alternatives to ProxyAI
Zendesk for E-commerce
#1 Top pickOmnichannel e-commerce support with AI and automation
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.3 /5 across G2 and Capterra · 11,487 ratings, Sep 2026
Our take
Best overall
Intercom
#2AI-first customer service platform
Starting price
From $29 /mo
Cheapest paid plan, monthly, as of November 2026
4.5 /5 on G2 · 3,906 ratings, Aug 2026
Tidio
#3Live chat, AI chatbots, and email to convert visitors
Starting price
From $24.17 /mo
Cheapest paid plan, monthly, as of November 2026
4.6 /5 across G2 and Capterra · 2,552 ratings, Sep 2026
Our take
Best free tier
ProxyAI vs 7 alternatives
| Tool | Starting price (Nov 2026) | Free plan | Rating |
|---|---|---|---|
 | Price: Free + paid | Free plan: Yes | n/a |
| Price: $19/mo | Free plan: No | 4.3 out of 5, from 11,487 ratings across G2 and Capterra (11,487) |
| Price: $29/mo | Free plan: No | 4.5 out of 5, from 3,906 ratings on G2 (3,906) |
| Price: $24.17/mo | Free plan: Yes | 4.6 out of 5, from 2,552 ratings across G2 and Capterra (2,552) |
 | Price: $40/mo | Free plan: No | 4.6 out of 5, from 716 ratings across G2 and Capterra (716) |
 | Price: Free + paid | Free plan: Yes | 4.6 out of 5, from 173 ratings on G2 (173) |
 | Price: $79/mo | Free plan: No | 4.7 out of 5, from 94 ratings on G2 (94) |
 | Price: $29/mo | Free plan: No | 3.4 out of 5, from 486 ratings across G2, Trustpilot and Capterra (486) |
Why people consider alternatives to ProxyAI
ProxyAI provides AI customer support chatbots for ecommerce businesses across websites, WhatsApp, Telegram and LINE. It connects with Shopify, WooCommerce and Wix to answer customer questions with store and order context and can hand…
Teams most often switch away when one of these starts to bite:
- Pricing at scale as usage or premium tiers add up.
- Missing integrations with the rest of your stack.
- Performance or scale limits as your needs grow.
- A specific feature gap you have hit in customer support.
The 7 alternatives below cover the same core job (customer support) with different trade-offs.
ProxyAI by the numbers
| Metric | ProxyAI | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | Yes | 15 of 27 have one | n/a |
| Integrations listed | 2 | 3 | #7 of 10 (joint) tools with at least one integration recorded |
Each position is counted among the tools that have data for that row, as noted under it. All AI for Customer Service data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “ProxyAI by the numbers”, Nov 2026.
Customer Support leaderboards from Toolradar data
Toolradar ranks Customer Support tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 89 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Scout by Fini | $0.69/mo |
| 2 | Kayako | $1/mo |
| 2 | Twilio Flex | $1/mo |
| 4 | Siteground | $2.99/mo, billed monthly |
| 5 | Deskcord.chat | $4/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 42 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | ClaimXperience | $5/user/mo, billed monthly |
| 2 | Easy8 | $6.90/user/mo, billed monthly |
| 3 | Klaus | $13/user/mo, billed monthly |
| 4 | EngageBay | $14.99/user/mo, billed monthly |
| 5 | Dialpad | $15/user/mo, billed monthly |
Lowest entry price, per-agent plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 15 tools priced per agent, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Zammad | $5/agent/mo, billed yearly |
| 2 | osTicket | $12/agent/mo, billed monthly |
| 3 | Mojo Helpdesk | $14/agent/mo, billed monthly |
| 4 | Freshcaller | $15/agent/mo, billed monthly |
| 5 | Desku | $19/agent/mo, billed monthly |
A position exists only when at least 8 tools have data for that metric. 168 of 290 Customer Support tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Customer Support leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Customer Support statistics.
7 alternatives to ProxyAI
Ranked by G2 and Capterra ratings, media mentions, and editor review, plus how directly they replace ProxyAI.
- 1
Zendesk for E-commerce
Paid Battle-tested at scaleOmnichannel e-commerce support with AI and automation
4.3 /5 across G2 and Capterra · 11,487 ratings, Sep 2026
From $19/agent/mo, billed monthly
- 2
Intercom
Paid Battle-tested at scaleAI-first customer service platform
4.5 /5 on G2 · 3,906 ratings, Aug 2026
From $29/mo, billed monthly
- 3
Tidio
Free plan Battle-tested at scaleLive chat, AI chatbots, and email to convert visitors
4.6 /5 across G2 and Capterra · 2,552 ratings, Sep 2026
From $24.17/mo flat, billed yearly; free plan available
- 4
Gorgias
PaidCustomer support built for e-commerce, with deep store integration
4.6 /5 across G2 and Capterra · 716 ratings, Sep 2026
From $40/mo, billed monthly
- 5
Ada
Free planAutomate customer interactions with an AI-powered chatbot platform.
4.6 /5 on G2 · 173 ratings, Sep 2026
Free plan available; paid prices not published
- 6
Richpanel
Free planAI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.
4.7 /5 on G2 · 94 ratings, Sep 2026
From $79/mo, billed monthly; free plan available
- 7
Re:amaze
PaidCustomer service and live chat for e-commerce brands
3.4 /5 across G2, Trustpilot and Capterra · 486 ratings, Sep 2026
From $29/user/mo, billed monthly
Frequently asked questions
What is the best alternative to ProxyAI?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to ProxyAI are Zendesk for E-commerce, Intercom, Tidio. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to ProxyAI?
There is no fully free alternative in this list. Tidio is freemium: a permanent free tier plus paid plans (Live chat, AI chatbots, and email to convert visitors).
Why do people look for ProxyAI alternatives?
Common reasons teams switch away from ProxyAI: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in customer support. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for ProxyAI versus each alternative.
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