Gorgias vs UVdesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and UVdesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, UVdesk leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
UVdesk
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Gorgias | UVdesk |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | Free plan, paid from $16/mo, billed yearly Medium Scale Industry (Annually) plan |
Category | Customer Support Live Chat | Customer Support E-commerce |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | 4.4/5 Capterra 4.4 · G2 4.3 31 reviews |
Free plan | No | Yes |
Watch out for | Overage fees: $0.36-$0.40 per extra ticket. | Minimum 2 agents required for paid plans |
Choose Gorgias or UVdesk?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
Choose UVdesk if
- You want a free tier before you commit
- You want available as both open-source and SaaS, offering flexibility
- You want strong integration with various e-commerce platforms and marketplaces
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
UVdesk
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
UVdesk offers a very generous free open-source option, which is a significant differentiator.
Watch out
Minimum 2 agents required for paid plans
Strengths
- Pro: Available as both open-source and SaaS, offering flexibility.
- Pro: Strong integration with various e-commerce platforms and marketplaces.
- Pro: Comprehensive set of features for efficient ticket management and customer support.
- Pro: Automated workflows and saved replies improve agent productivity.
- Pro: Includes a knowledge base for self-service support.
Weaknesses
- Con: Specific limitations of the free open-source version versus paid SaaS are not explicitly detailed.
- Con: The website does not provide clear pricing tiers for the SaaS version.
Key features
Plans and prices: Gorgias vs UVdesk
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
| UVdesk |
| uvdesk.com/pricing read Oct 25, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and UVdesk pricing.
Key Takeaways
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
UVdesk
- Has a free plan
What the data shows
On the data below, UVdesk leads on a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.6/5 from 716 reviews for Gorgias, 4.4/5 from 31 reviews for UVdesk).
- Entry prices are not ranked, they are charged on different bases: Gorgias $40/mo, billed monthly; UVdesk $16/mo, billed yearly.
- Only UVdesk has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and UVdesk compare in 2026?
On the data below, UVdesk leads on a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.6/5 from 716 reviews for Gorgias, 4.4/5 from 31 reviews for UVdesk). Entry prices are not ranked, they are charged on different bases: Gorgias $40/mo, billed monthly; UVdesk $16/mo, billed yearly. Only UVdesk has a free plan.
What are Gorgias and UVdesk used for?
Gorgias: Customer support built for e-commerce, with deep store integration. UVdesk: Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
What does Gorgias cost vs UVdesk?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. UVdesk's cheapest paid plan is Medium Scale Industry (Annually) at $16/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 27, 2026.
What's the main difference between Gorgias and UVdesk?
Gorgias's main strength: best for e-commerce support. UVdesk's main strength: available as both open-source and SaaS, offering flexibility.