Hotjar vs Crazy Egg: Which is Better in 2026?
Choosing between Hotjar and Crazy Egg comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Hotjar wins this matchup. Our overall Heatmaps pick is FullStory. Our free Heatmaps pick is Microsoft Clarity. Pick Crazy Egg if you need marketing.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Hotjar
Heatmaps and session recordings
Best for you if:
- • You want easy to use
- • You want visual heatmaps
Crazy Egg
Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior.
Best for you if:
- • You want easy to set up
- • You want visual insights
| At a Glance | Hotjar | Crazy Egg |
|---|---|---|
Starts at | FreeFree tier available | FreeFree tier available |
Best For | Heatmaps | Marketing |
Rating | 3.8/5 | 4.3/5 |
Free plan | Yes | Yes |
Choose Hotjar or Crazy Egg?
Choose Hotjar if
Heatmaps and session recordings
- You want easy to use
- You want visual heatmaps
- Your work is heatmaps-shaped, not marketing-shaped
Choose Crazy Egg if
Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior.
- You want easy to set up
- You want visual insights
- Your work is marketing-shaped, not heatmaps-shaped
| Feature | Hotjar | Crazy Egg |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★3.8/5 948 reviews | ★4.3/5 214 reviews |
| Categories | HeatmapsAnalytics | MarketingWeb Analytics |
In-Depth Analysis
Hotjar
Heatmaps and session recordings
Hotjar (now Contentsquare) offers solid heatmaps and recordings but pricing got complicated after the merger.
Watch out
Three separate products (Observe, Ask, Engage) each billed independently
Strengths
- +Easy to use
- +Visual heatmaps
- +User feedback
Weaknesses
- -Limited analytics
- -Can slow site
Key features
Crazy Egg
Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior.
Crazy Egg's pricing, particularly at the Starter ($29) and Plus ($99) tiers, appears fair for businesses needing basic to moderate website optimization tools.
Watch out
Overage fees for exceeding pageview limits
Strengths
- +Easy to set up
- +Visual insights
- +Good A/B testing
- +Affordable
Weaknesses
- -Limited free tier
- -Basic compared to Hotjar
- -Pageview limits
Key features
Pricing: Hotjar vs Crazy Egg
| Plan | Hotjar | Crazy Egg |
|---|---|---|
| Tier 1 | Free Basic | $29 Starter |
| Tier 2 | $39 Plus | $99 Plus |
| Tier 3 | $99 Business | $249 Pro |
| Tier 4 | N/A | $599 Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Hotjar pricing and Crazy Egg pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Hotjar
Want the highest-rated option?
Hotjar: 3.8/5 (948 reviews). Crazy Egg: 4.3/5 (214 reviews).
Go with: Crazy Egg
Value user reviews?
Hotjar: 948 reviews (3.8/5). Crazy Egg: 214 reviews (4.3/5).
Go with: Hotjar
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Hotjar is a heatmaps tool. Crazy Egg is in marketing. Pick the category that matches your needs.
How important are ratings?
Crazy Egg is rated higher: 4.3/5 vs 3.8/5.
Key Takeaways
Hotjar
- Larger review base (948 reviews)
- Free tier available
- Our pick for this comparison
Crazy Egg
- Higher user rating: 4.3/5 vs 3.8/5
- Better fit for marketing
The Bottom Line
Hotjar wins this matchup. Our overall Heatmaps pick is FullStory. Our free Heatmaps pick is Microsoft Clarity.
Frequently Asked Questions
Is Hotjar or Crazy Egg better?
Hotjar is rated in our evaluation. Both are freemium.
What are Hotjar and Crazy Egg used for?
Hotjar: Heatmaps and session recordings. Crazy Egg: Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior..
What does Hotjar cost vs Crazy Egg?
Hotjar is freemium (free tier + paid plans). Crazy Egg is freemium (free tier + paid plans). Visit their websites for detailed pricing.