Hotjar vs Crazy Egg: Which is Better in 2026?
Choosing between Hotjar and Crazy Egg comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Hotjar
Heatmaps and session recordings
Best for you if:
- • You need heatmaps features specifically
- • Behavior analytics tool with heatmaps, session recordings, and user feedback surveys.
- • Visualizes clicks, scrolls, and mouse movements to understand how visitors interact with pages.
Crazy Egg
Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior.
Best for you if:
- • You need marketing features specifically
- • Heatmap and user behavior analytics
- • See where users click and scroll
| At a Glance |  Hotjar |  Crazy Egg |
|---|---|---|
Starts at | FreeFree tier available | FreeFree tier available |
Best For | Heatmaps | Marketing |
Rating | 4.5/5 | 4.3/5 |
Choose Hotjar or Crazy Egg?
Choose Hotjar if
Heatmaps and session recordings
- Easy to use
- Visual heatmaps
- User feedback
- Your work is heatmaps-shaped, not marketing-shaped
Choose Crazy Egg if
Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior.
- Easy to set up
- Visual insights
- Good A/B testing
- Your work is marketing-shaped, not heatmaps-shaped
| Feature | Hotjar | Crazy Egg |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★4.5/5 878 reviews | ★4.3/5 213 reviews |
| Categories | HeatmapsAnalytics | MarketingWeb Analytics |
In-Depth Analysis
Hotjar
Heatmaps and session recordings
Strengths
- +Easy to use
- +Visual heatmaps
- +User feedback
Weaknesses
- -Limited analytics
- -Can slow site
Key features
Crazy Egg
Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior.
Strengths
- +Easy to set up
- +Visual insights
- +Good A/B testing
- +Affordable
Weaknesses
- -Limited free tier
- -Basic compared to Hotjar
- -Pageview limits
Key features
Pricing: Hotjar vs Crazy Egg
| Plan | Hotjar | Crazy Egg |
|---|---|---|
| Tier 1 | Free Basic | $29 Starter |
| Tier 2 | $39 Plus | $99 Plus |
| Tier 3 | $99 Business | $249 Pro |
| Tier 4 | N/A | $599 Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Hotjar pricing and Crazy Egg pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Hotjar
Want the highest-rated option?
Hotjar: 4.5/5 (878 reviews). Crazy Egg: 4.3/5 (213 reviews).
Go with: Hotjar
Value user reviews?
Hotjar: 878 reviews (4.5/5). Crazy Egg: 213 reviews (4.3/5).
Go with: Hotjar
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Hotjar is a heatmaps tool. Crazy Egg is in marketing. Pick the category that matches your needs.
How important are ratings?
Hotjar is rated higher: 4.5/5 vs 4.3/5.
Key Takeaways
Hotjar
- Higher user rating: 4.5/5 vs 4.3/5
- Larger review base (878 reviews)
- Free tier available
- Our pick for this comparison
Crazy Egg
- Better fit for marketing
The Bottom Line
Hotjar is our pick.
Frequently Asked Questions
Is Hotjar or Crazy Egg better?
Hotjar is rated in our evaluation. Both are freemium.
What are Hotjar and Crazy Egg used for?
Hotjar: Heatmaps and session recordings. Crazy Egg: Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior..
What does Hotjar cost vs Crazy Egg?
Hotjar is freemium (free tier + paid plans). Crazy Egg is freemium (free tier + paid plans). Visit their websites for detailed pricing.