Loox Reviews vs Birdeye: Which is Better in 2026?
Choosing between Loox Reviews and Birdeye comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Birdeye is our overall pick for customer feedback workflows. Pick Loox Reviews if you need reviews & ugc.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Loox Reviews
Boost sales with customer photo and video reviews
Best for you if:
- • You need reviews & ugc features specifically
- • Visual photo and video review collection platform built for Shopify
- • Syndicates reviews to Google Shopping, Meta, and TikTok Shop
Birdeye
Manage reviews, surveys, and customer interactions
Best for you if:
- • You need customer feedback features specifically
- • Reputation and customer experience platform
- • Review management and surveys
| At a Glance |  Loox Reviews |  Birdeye |
|---|---|---|
Starts at | Custom | Custom |
Best For | Reviews & UGC | Customer Feedback |
Rating | 4.9/5 | 4.7/5 |
Choose Loox Reviews or Birdeye?
Choose Loox Reviews if
Boost sales with customer photo and video reviews
- Affordable entry point at $12.99/mo for small stores
- Visual reviews with photos and videos build strong social proof
- Official integrations with Google, Meta, and TikTok Shop
- Your work is reviews & ugc-shaped, not customer feedback-shaped
Choose Birdeye if
Manage reviews, surveys, and customer interactions
- Multi-location support
- AI automation
- 200k+ businesses use it
- Your work is customer feedback-shaped, not reviews & ugc-shaped
| Feature | Loox Reviews | Birdeye |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.9/5 45 reviews | ★4.7/5 3,827 reviews |
| Categories | Reviews & UGCE-commerce | Customer FeedbackMarketing |
In-Depth Analysis
Loox Reviews
Boost sales with customer photo and video reviews
Strengths
- +Affordable entry point at $12.99/mo for small stores
- +Visual reviews with photos and videos build strong social proof
- +Official integrations with Google, Meta, and TikTok Shop
- +No long-term contracts through Shopify billing cycle
- +Referral program included to drive organic acquisition
Weaknesses
- -Shopify-only platform with no support for other e-commerce systems
- -Beginner plan caps at 100 monthly review request emails
- -Removing Loox branding requires the Scale plan at $39.99/mo
- -Unlimited plan at $299.99/mo is steep for smaller merchants
Key features
Birdeye
Manage reviews, surveys, and customer interactions
Strengths
- +Multi-location support
- +AI automation
- +200k+ businesses use it
Weaknesses
- -Enterprise focused
Key features
Pricing: Loox Reviews vs Birdeye
| Plan | Loox Reviews | Birdeye |
|---|---|---|
| Tier 1 | N/A | 299 Starter |
| Tier 2 | N/A | 399 Growth |
| Tier 3 | N/A | 499 Dominate |
Pricing verified from each vendor's public pricing page. Compare in detail on Loox Reviews pricing and Birdeye pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Birdeye
Want the highest-rated option?
Loox Reviews: 4.9/5 (45 reviews). Birdeye: 4.7/5 (3,827 reviews).
Go with: Loox Reviews
Value user reviews?
Loox Reviews: 45 reviews (4.9/5). Birdeye: 3,827 reviews (4.7/5).
Go with: Birdeye
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Loox Reviews is a reviews & ugc tool. Birdeye is in customer feedback. Pick the category that matches your needs.
How important are ratings?
Loox Reviews is rated higher: 4.9/5 vs 4.7/5.
Key Takeaways
Birdeye
- Larger review base (3,827 reviews)
- Our pick for this comparison
Loox Reviews
- Higher user rating: 4.9/5 vs 4.7/5
- Better fit for reviews & ugc
The Bottom Line
Birdeye is our pick.
Frequently Asked Questions
Is Loox Reviews or Birdeye better?
Birdeye is rated in our evaluation. Both are paid.
What are Loox Reviews and Birdeye used for?
Loox Reviews: Boost sales with customer photo and video reviews. Birdeye: Manage reviews, surveys, and customer interactions.
What does Loox Reviews cost vs Birdeye?
Loox Reviews is a paid tool. Birdeye is a paid tool. Visit their websites for detailed pricing.