Loox Reviews vs Medallia: Which Should You Choose in 2026?
Choosing between Loox Reviews and Medallia comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Loox Reviews
Photo reviews for Shopify
Best for you if:
- • You need reviews & ugc features specifically
- • You need photo reviews for shopify
- • You need professional-grade features
Medallia
Experience management platform
Best for you if:
- • You need customer feedback features specifically
- • Enterprise experience management platform
- • Customer and employee feedback at scale
| At a Glance |  Medallia | |
|---|---|---|
Price | Paid | Paid |
Best For | Reviews & UGC | Customer Feedback |
Rating | —/100 | —/100 |
| Feature | Loox Reviews | Medallia |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 98 | 0 |
| Categories | Reviews & UGCE-commerce Platforms | Customer FeedbackEmployee Engagement |
Understanding the Differences
Both Loox Reviews and Medallia solve similar problems, but they approach them differently.Loox Reviews positions itself as "photo reviews for shopify" while Medalliafocuses on "experience management platform". These differences matter depending on what you're trying to accomplish.
When to Choose Loox Reviews
Loox Reviews makes sense if you're looking for a comprehensive paid solution.
When to Choose Medallia
Medallia is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Medallia
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Medallia is built for teams that are leveling up.
We'd pick: Medallia
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Loox Reviews is built for organizations like yours.
We'd pick: Loox Reviews
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Loox Reviews—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Loox Reviews higher (/100). But the community has upvoted Loox Reviews more (98 votes). Pick your source of truth.
Key Takeaways
What Loox Reviews Does Better
- More community upvotes
- Our recommendation for most use cases
Consider Medallia If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Loox Reviews. But the honest answer is that "better" depends on your situation. Loox Reviews scores higher in our analysis, but Medallia might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Loox Reviews or Medallia better?
Based on our analysis, Loox Reviews scores higher with high/100. Loox Reviews ispaid while Medallia is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Loox Reviews to Medallia easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Loox Reviews and Medallia offer free trials?
Most software in this category offers free trials or free tiers. Loox Reviews is paid with potential trial.Medallia is paid with potential trial. Visit their websites for current trial offers.