Loox Reviews vs Medallia: Which is Better in 2026?
Choosing between Loox Reviews and Medallia comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Loox Reviews is our overall pick for reviews & ugc workflows. Pick Medallia if you need customer feedback.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Loox Reviews
Boost sales with customer photo and video reviews
Best for you if:
- • You need reviews & ugc features specifically
- • Visual photo and video review collection platform built for Shopify
- • Syndicates reviews to Google Shopping, Meta, and TikTok Shop
Medallia
Experience management platform
Best for you if:
- • You need customer feedback features specifically
- • Enterprise experience management platform
- • Customer and employee feedback at scale
| At a Glance |  Loox Reviews |  Medallia |
|---|---|---|
Starts at | Custom | Custom |
Best For | Reviews & UGC | Customer Feedback |
Rating | 4.9/5 | 4.5/5 |
Choose Loox Reviews or Medallia?
Choose Loox Reviews if
Boost sales with customer photo and video reviews
- Affordable entry point at $12.99/mo for small stores
- Visual reviews with photos and videos build strong social proof
- Official integrations with Google, Meta, and TikTok Shop
- Your work is reviews & ugc-shaped, not customer feedback-shaped
Choose Medallia if
Experience management platform
- Enterprise experience management
- Good for CX
- AI insights
- Your work is customer feedback-shaped, not reviews & ugc-shaped
| Feature | Loox Reviews | Medallia |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.9/5 45 reviews | ★4.5/5 613 reviews |
| Categories | Reviews & UGCE-commerce | Customer FeedbackAnalytics |
In-Depth Analysis
Loox Reviews
Boost sales with customer photo and video reviews
Strengths
- +Affordable entry point at $12.99/mo for small stores
- +Visual reviews with photos and videos build strong social proof
- +Official integrations with Google, Meta, and TikTok Shop
- +No long-term contracts through Shopify billing cycle
- +Referral program included to drive organic acquisition
Weaknesses
- -Shopify-only platform with no support for other e-commerce systems
- -Beginner plan caps at 100 monthly review request emails
- -Removing Loox branding requires the Scale plan at $39.99/mo
- -Unlimited plan at $299.99/mo is steep for smaller merchants
Key features
Medallia
Experience management platform
Strengths
- +Enterprise experience management
- +Good for CX
- +AI insights
- +Good integrations
- +Scalable
Weaknesses
- -Very expensive
- -Complex platform
- -Enterprise only
- -Implementation time
- -Learning curve
Key features
Pricing: Loox Reviews vs Medallia
| Plan | Loox Reviews | Medallia |
|---|---|---|
| Tier 1 | N/A | Custom Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Loox Reviews pricing and Medallia pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Loox Reviews
Want the highest-rated option?
Loox Reviews: 4.9/5 (45 reviews). Medallia: 4.5/5 (613 reviews).
Go with: Loox Reviews
Value user reviews?
Loox Reviews: 45 reviews (4.9/5). Medallia: 613 reviews (4.5/5).
Go with: Medallia
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Loox Reviews is a reviews & ugc tool. Medallia is in customer feedback. Pick the category that matches your needs.
How important are ratings?
Loox Reviews is rated higher: 4.9/5 vs 4.5/5.
Key Takeaways
Loox Reviews
- Higher user rating: 4.9/5 vs 4.5/5
- Our pick for this comparison
Medallia
- Larger review base (613 reviews)
- Better fit for customer feedback
The Bottom Line
Loox Reviews is our pick.
Frequently Asked Questions
Is Loox Reviews or Medallia better?
Loox Reviews is rated in our evaluation. Both are paid.
What are Loox Reviews and Medallia used for?
Loox Reviews: Boost sales with customer photo and video reviews. Medallia: Experience management platform.
What does Loox Reviews cost vs Medallia?
Loox Reviews is a paid tool. Medallia is a paid tool. Visit their websites for detailed pricing.