Medallia vs Retently: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Medallia and Retently side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Retently leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Medallia
Experience management platform
Best for you if:
- • You want enterprise experience management
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
| At a Glance | Medallia | Retently |
|---|---|---|
Starts at | Not published | From $99/mo, billed monthly Ecommerce Basic plan |
Category | Survey Tools Customer Feedback | Survey Tools Customer Feedback |
Rating | 4.5/5 G2 4.5 · Capterra 4.5 243 reviews | 4.8/5 G2 4.7 · Capterra 4.9 60 reviews |
Free plan | No | No |
Watch out for | Overage fees for experience data records | n/a |
Choose Medallia or Retently?
Choose Medallia if
- You want enterprise experience management
- You want good for CX
Choose Retently if
- You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- You want omnichannel distribution maximizes response rates
In-Depth Analysis
Medallia
Experience management platform
Medallia's custom Enterprise pricing is opaque and likely expensive, typical for high-end enterprise experience management platforms.
Watch out
Overage fees for experience data records
Strengths
- Pro: Enterprise experience management
- Pro: Good for CX
- Pro: AI insights
- Pro: Good integrations
- Pro: Scalable
Weaknesses
- Con: Very expensive
- Con: Complex platform
- Con: Enterprise only
- Con: Implementation time
- Con: Learning curve
Key features
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
The jump to Ecommerce Pro at $299/month is significant, primarily for increased survey volume and seats, which might feel expensive for some.
Strengths
- Pro: Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Pro: Omnichannel distribution maximizes response rates.
- Pro: Powerful analytics and reporting for deep insights.
- Pro: Automation features streamline feedback collection and action.
- Pro: Seamless integration with popular business tools.
Weaknesses
- Con: No free tier available, only a free trial.
- Con: Pricing details are not transparently listed on the website.
Key features
Plans and prices: Medallia vs Retently
| Tool | Plans and prices | Source |
|---|---|---|
| Medallia |
| medallia.com/platform read Sep 29, 2026 |
| Retently |
| retently.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Medallia pricing and Retently pricing.
Key Takeaways
Medallia
- Choose if you want experience management platform
Retently
- Higher user rating: 4.8/5 vs 4.5/5
What the data shows
On the data below, Retently leads on higher user rating. We do not name an overall winner for this pair.
- Retently has the higher user rating (4.5/5 from 243 reviews for Medallia, 4.8/5 from 60 reviews for Retently).
- Retently starts at $99/mo, billed monthly; Medallia has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Medallia and Retently compare in 2026?
On the data below, Retently leads on higher user rating. We do not name an overall winner for this pair. Retently has the higher user rating (4.5/5 from 243 reviews for Medallia, 4.8/5 from 60 reviews for Retently). Retently starts at $99/mo, billed monthly; Medallia has no public paid plan price on file.
What are Medallia and Retently used for?
Medallia: Experience management platform. Retently: Collect and act on customer feedback to drive growth and improve customer experience.
What does Medallia cost vs Retently?
Medallia has no public paid-plan price on file. Retently's cheapest paid plan is Ecommerce Basic at $99/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Medallia and Retently?
Medallia's main strength: enterprise experience management. Retently's main strength: comprehensive survey types (NPS, CSAT, CES) for varied feedback.