Nicereply vs Retently: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Nicereply and Retently side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Nicereply leads on lower entry price; Retently leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Nicereply
Collect immediate customer feedback with one-click surveys to improve customer experience and agent performance.
Best for you if:
- • You want significantly increases feedback response rates (e.g., 20-30% increase reported)
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
| At a Glance | Nicereply | Retently |
|---|---|---|
Starts at | From $79/mo, billed monthly Starter plan | From $99/mo, billed monthly Ecommerce Basic plan |
Category | Customer Support Survey Tools | Survey Tools Customer Feedback |
Rating | 4.6/5 G2 4.5 · Capterra 4.7 714 reviews | 4.8/5 G2 4.7 · Capterra 4.9 60 reviews |
Free plan | No | No |
Choose Nicereply or Retently?
Choose Nicereply if
- You want significantly increases feedback response rates (e.g., 20-30% increase reported)
- You want provides immediate, in-context feedback for quick issue resolution
- Budget matters ($79/mo, billed monthly vs $99/mo, billed monthly)
- You work in customer support, not survey tools
Choose Retently if
- You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- You want omnichannel distribution maximizes response rates
- You work in survey tools, not customer support
In-Depth Analysis
Nicereply
Collect immediate customer feedback with one-click surveys to improve customer experience and agent performance.
Nicereply's pricing is on the higher side compared to some market alternatives, especially for smaller businesses.
Strengths
- Pro: Significantly increases feedback response rates (e.g., 20-30% increase reported)
- Pro: Provides immediate, in-context feedback for quick issue resolution
- Pro: Measures individual agent performance and identifies areas for improvement
- Pro: Offers various survey types (CSAT, CES, NPS) to cover different CX aspects
- Pro: Seamless integration with existing helpdesk systems
Weaknesses
- Con: No free plan available (only a 14-day free trial)
- Con: Specific pricing details are not available on the provided pages
Key features
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
The jump to Ecommerce Pro at $299/month is significant, primarily for increased survey volume and seats, which might feel expensive for some.
Strengths
- Pro: Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Pro: Omnichannel distribution maximizes response rates.
- Pro: Powerful analytics and reporting for deep insights.
- Pro: Automation features streamline feedback collection and action.
- Pro: Seamless integration with popular business tools.
Weaknesses
- Con: No free tier available, only a free trial.
- Con: Pricing details are not transparently listed on the website.
Key features
Plans and prices: Nicereply vs Retently
| Tool | Plans and prices | Source |
|---|---|---|
| Nicereply |
| nicereply.com/pricing read Oct 31, 2026 |
| Retently |
| retently.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Nicereply pricing and Retently pricing.
Key Takeaways
Nicereply
- Lower entry price: $79/mo, billed monthly vs $99/mo, billed monthly
Retently
- Higher user rating: 4.8/5 vs 4.6/5
What the data shows
On the data below, Nicereply leads on lower entry price; Retently leads on higher user rating. We do not name an overall winner for this pair.
- Retently has the higher user rating (4.6/5 from 714 reviews for Nicereply, 4.8/5 from 60 reviews for Retently).
- Nicereply has the lower entry price: $79/mo, billed monthly (Starter) against $99/mo, billed monthly (Ecommerce Basic) for Retently.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Nicereply and Retently compare in 2026?
On the data below, Nicereply leads on lower entry price; Retently leads on higher user rating. We do not name an overall winner for this pair. Retently has the higher user rating (4.6/5 from 714 reviews for Nicereply, 4.8/5 from 60 reviews for Retently). Nicereply has the lower entry price: $79/mo, billed monthly (Starter) against $99/mo, billed monthly (Ecommerce Basic) for Retently.
What are Nicereply and Retently used for?
Nicereply: Collect immediate customer feedback with one-click surveys to improve customer experience and agent performance. Retently: Collect and act on customer feedback to drive growth and improve customer experience.
What does Nicereply cost vs Retently?
Nicereply's cheapest paid plan is Starter at $79/mo, billed monthly. Retently's cheapest paid plan is Ecommerce Basic at $99/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Nicereply and Retently?
Nicereply's main strength: significantly increases feedback response rates (e.g., 20-30% increase reported). Retently's main strength: comprehensive survey types (NPS, CSAT, CES) for varied feedback.