RingCentral vs 8x8: Which Should You Choose in 2026?
Choosing between RingCentral and 8x8 comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
RingCentral
Cloud communications and contact center solutions
Best for you if:
- • You need cloud communications and contact center solutions
- • You need professional-grade features
8x8
Cloud contact center and communications platform
Best for you if:
- • You need cloud contact center and communications platform
- • You need professional-grade features
| At a Glance | ||
|---|---|---|
Price | Paid | Paid |
Best For | Communication | Communication |
Rating | —/100 | —/100 |
| Feature | RingCentral | 8x8 |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 94 | 149 |
| Categories | Communication | Communication |
Understanding the Differences
Both RingCentral and 8x8 solve similar problems, but they approach them differently.RingCentral positions itself as "cloud communications and contact center solutions" while 8x8focuses on "cloud contact center and communications platform". These differences matter depending on what you're trying to accomplish.
When to Choose RingCentral
RingCentral makes sense if you're looking for a comprehensive paid solution.
When to Choose 8x8
8x8 is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: 8x8
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. 8x8 is built for teams that are leveling up.
We'd pick: 8x8
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. RingCentral is built for organizations like yours.
We'd pick: RingCentral
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with RingCentral—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated RingCentral higher (/100). But the community has upvoted 8x8 more (149 votes). Pick your source of truth.
Key Takeaways
What RingCentral Does Better
- Our recommendation for most use cases
Consider 8x8 If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with RingCentral. But the honest answer is that "better" depends on your situation. RingCentral scores higher in our analysis, but 8x8 might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is RingCentral or 8x8 better?
Based on our analysis, RingCentral scores higher with high/100. RingCentral ispaid while 8x8 is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from RingCentral to 8x8 easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do RingCentral and 8x8 offer free trials?
Most software in this category offers free trials or free tiers. RingCentral is paid with potential trial.8x8 is paid with potential trial. Visit their websites for current trial offers.