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tawk.to vs Livechat: Which Should You Choose in 2026?

Choosing between tawk.to and Livechat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.

By Toolradar Team · Last updated February 28, 2026 · Methodology

Short on time? Here's the quick answer

We've tested both tools. Here's who should pick what:

tawk.to

Free live chat app

Best for you if:

  • • You want the higher-rated option (8.0/10 vs 7.5/10)
  • • You need something completely free
  • Tawk.to is a free live chat and messaging app for websites
  • It provides real-time chat with unlimited agents and customization

Livechat

Customer service chat software

Best for you if:

  • LiveChat is a customer service platform with live chat and ticketing
  • It enables real-time customer support with chatbots and analytics
At a Glance
tawk.totawk.to
LivechatLivechat
Price
FreePaid
Best For
Help DeskHelp Desk
Rating
80/10075/100
Featuretawk.toLivechat
Pricing ModelFreePaid
Editorial Score
80
75
Community RatingNo ratings yetNo ratings yet
Total Reviews00
Community Upvotes
0
0
Categories
Help DeskKnowledge Base
Help DeskLive Chat

How tawk.to and Livechat Compare

tawk.to

Free live chat app

Free · 80/100 score

Livechat

Customer service chat software

Paid · 75/100 score

Who Should Use What?

On a budget?

tawk.to is free. Livechat is paid.

Go with: tawk.to

Want the highest-rated option?

tawk.to: 80/100. Livechat: 75/100.

Go with: tawk.to

Value user reviews?

Neither has user reviews yet.

Go with: tawk.to

3 Questions to Help You Decide

1

What's your budget?

tawk.to is free. Livechat is paid. Go with tawk.to if free matters most.

2

What's your use case?

Both are help desk tools. Compare their specific features to decide.

3

How important are ratings?

tawk.to scores higher: 80/100 vs 75/100.

Key Takeaways

tawk.to

  • Higher score: 80/100 vs 75
  • Completely free
  • Our pick for this comparison

Livechat

    The Bottom Line

    tawk.to (80/100) is our pick.

    Frequently Asked Questions

    Is tawk.to or Livechat better?

    tawk.to scores 80/100 in our evaluation. tawk.to is free and Livechat is paid.

    What are tawk.to and Livechat used for?

    tawk.to: Free live chat app. Livechat: Customer service chat software.

    What does tawk.to cost vs Livechat?

    tawk.to is completely free. Livechat is a paid tool. Visit their websites for detailed pricing.

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