tawk.to vs Livechat: Which is Better in 2026?
Choosing between tawk.to and Livechat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
Best for you if:
- • You need something completely free
- • Tawk.to is a free live chat and messaging app for websites
- • It provides real-time chat with unlimited agents and customization
Livechat
Customer service chat software
Best for you if:
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
| At a Glance |  tawk.to |  Livechat |
|---|---|---|
Starts at | Free | $20/moStarter |
Best For | Live Chat | Live Chat |
Rating | - | - |
Choose tawk.to or Livechat?
Choose tawk.to if
Free live chat with unlimited agents, ticketing, and CRM
- Completely free
- Unlimited agents
- Good features
- You want a fully free tool (Livechat requires payment)
Choose Livechat if
Customer service chat software
- Good live chat tool
- Many integrations
- Chatbot builder
| Feature | tawk.to | Livechat |
|---|---|---|
| Pricing Model | Free | Paid |
| User Rating | ★4.3/5 257 reviews | ★4.5/5 2,362 reviews |
| Categories | Live ChatCustomer Support | Live ChatCustomer Support |
In-Depth Analysis
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
Strengths
- +Completely free
- +Unlimited agents
- +Good features
Weaknesses
- -Revenue from upsells
- -Branding on free
Key features
Livechat
Customer service chat software
Strengths
- +Good live chat tool
- +Many integrations
- +Chatbot builder
- +Good analytics
- +Reliable
Weaknesses
- -Expensive
- -Per-seat pricing
- -Features spread across products
- -UI dated
- -Better modern alternatives
Key features
Pricing: tawk.to vs Livechat
| Plan | tawk.to | Livechat |
|---|---|---|
| Tier 1 | Free Free Forever | $20 Starter |
| Tier 2 | N/A | $41 Team |
| Tier 3 | N/A | $59 Business |
Pricing verified from each vendor's public pricing page. Compare in detail on tawk.to pricing and Livechat pricing.
Who Should Use What?
On a budget?
tawk.to is free. Livechat is paid.
Go with: tawk.to
Want the highest-rated option?
Neither has user reviews yet.
Go with: tawk.to
Value user reviews?
Neither has user reviews yet.
Go with: tawk.to
3 Questions to Help You Decide
What's your budget?
tawk.to is free. Livechat is paid. Go with tawk.to if free matters most.
What's your use case?
Both are live chat tools. Compare their specific features to decide.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
tawk.to
- Completely free
- Our pick for this comparison
Livechat
- Higher user rating: 4.5/5 vs 4.3/5
- Larger review base (2,362 reviews)
The Bottom Line
tawk.to is our pick.
Frequently Asked Questions
Is tawk.to or Livechat better?
tawk.to is rated in our evaluation. tawk.to is free and Livechat is paid.
What are tawk.to and Livechat used for?
tawk.to: Free live chat with unlimited agents, ticketing, and CRM. Livechat: Customer service chat software.
What does tawk.to cost vs Livechat?
tawk.to is completely free. Livechat is a paid tool. Visit their websites for detailed pricing.