Twenty CRM vs Folk: Which is Better in 2026?
Choosing between Twenty CRM and Folk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Folk wins this matchup. HubSpot is our overall CRM pick. HubSpot is our free CRM pick. Pick Twenty CRM if you need its specific feature set.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Twenty CRM
The #1 open-source CRM for modern, powerful, and affordable customer relationship management.
Best for you if:
- • You want open-source, offering flexibility and transparency
Folk
Lightweight CRM for relationships
Best for you if:
- • You want a free tier before you commit
| At a Glance | Twenty CRM | Folk |
|---|---|---|
Starts at | $9/mo Pro | Free Free plan |
Category | CRM Productivity | CRM Productivity |
Rating | n/a | 4.5/5 G2 4.5 · Capterra 4.5 387 reviews |
Free plan | No | Yes |
Choose Twenty CRM or Folk?
Choose Twenty CRM if
- You want open-source, offering flexibility and transparency
- You want highly customizable to fit unique business needs
Choose Folk if
- You want a free tier before you commit
- You want simple interface
- You want email enrichment
In-Depth Analysis
Twenty CRM
The #1 open-source CRM for modern, powerful, and affordable customer relationship management.
Twenty CRM's pricing is quite competitive, especially for an open-source solution.
Strengths
- Pro: Open-source, offering flexibility and transparency
- Pro: Highly customizable to fit unique business needs
- Pro: Affordable pricing structure with a free tier option
- Pro: Backed by Y Combinator, suggesting strong development and support
- Pro: Includes essential CRM features like task management and workflow visualization
Weaknesses
- Con: Fair usage policy applies to 'unlimited records' in paid plans
- Con: Priority support only available on higher-tier plans
Key features
Folk
Lightweight CRM for relationships
While the Premium tier at $35/member/month offers more, the per-member pricing can quickly escalate costs for small teams.
Strengths
- Pro: Simple interface
- Pro: Email enrichment
- Pro: Browser extension
Weaknesses
- Con: Limited automation
- Con: Newer platform
Key features
Pricing: Twenty CRM vs Folk
| Plan | Twenty CRM | Folk |
|---|---|---|
| Tier 1 | $9/user/month Pro | $17.5 member/month Standard |
| Tier 2 | $19/user/month Organization | $35 member/month Premium |
| Tier 3 | N/A | $70 member/month Custom |
Pricing verified from each vendor's public pricing page. Compare in detail on Twenty CRM pricing and Folk pricing.
Key Takeaways
Folk
- Free tier available
- Our pick for this comparison
Twenty CRM
- Choose if you want the #1 open-source CRM for modern, powerful, and affordable customer relationship management
The Bottom Line
Folk wins this matchup. HubSpot is our overall CRM pick. HubSpot is our free CRM pick.
Frequently Asked Questions
Is Twenty CRM or Folk better in 2026?
Folk wins this matchup. HubSpot is our overall CRM pick. HubSpot is our free CRM pick. Pick Twenty CRM for CRM workflows (main strength: open-source, offering flexibility and transparency). Pick Folk for CRM workflows (main strength: simple interface).
What are Twenty CRM and Folk used for?
Twenty CRM: The #1 open-source CRM for modern, powerful, and affordable customer relationship management. Folk: Lightweight CRM for relationships.
What does Twenty CRM cost vs Folk?
Twenty CRM's paid plans start at $9/mo (Pro). Folk's paid plans start at Free (Standard).
What's the main difference between Twenty CRM and Folk?
Twenty CRM's main strength: open-source, offering flexibility and transparency. Folk's main strength: simple interface.