Twenty CRM vs Folk: Which is Better in 2026?
Choosing between Twenty CRM and Folk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Folk is our overall pick for CRM workflows. Pick Twenty CRM if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Twenty CRM
The #1 open-source CRM for modern, powerful, and affordable customer relationship management.
Best for you if:
- • Open-source CRM for managing customer relationships.
- • Highly customizable with flexible data models and workflows.
Folk
Lightweight CRM for relationships
Best for you if:
- • You want to try before committing
- • Folk is a CRM designed for small teams managing relationships without complexity
- • It imports contacts from everywhere and provides simple pipeline management
| At a Glance |  Twenty CRM |  Folk |
|---|---|---|
Starts at | $9/moPro | FreeFree tier available |
Best For | CRM | CRM |
Rating | - | - |
Choose Twenty CRM or Folk?
Choose Twenty CRM if
The #1 open-source CRM for modern, powerful, and affordable customer relationship management.
- Open-source, offering flexibility and transparency
- Highly customizable to fit unique business needs
- Affordable pricing structure with a free tier option
Choose Folk if
Lightweight CRM for relationships
- Simple interface
- Email enrichment
- Browser extension
| Feature | Twenty CRM | Folk |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | No ratings yet | No ratings yet |
| Categories | CRMProductivity | CRMProductivity |
In-Depth Analysis
Twenty CRM
The #1 open-source CRM for modern, powerful, and affordable customer relationship management.
Strengths
- +Open-source, offering flexibility and transparency
- +Highly customizable to fit unique business needs
- +Affordable pricing structure with a free tier option
- +Backed by Y Combinator, suggesting strong development and support
- +Includes essential CRM features like task management and workflow visualization
Weaknesses
- -Fair usage policy applies to 'unlimited records' in paid plans
- -Priority support only available on higher-tier plans
Key features
Folk
Lightweight CRM for relationships
Strengths
- +Simple interface
- +Email enrichment
- +Browser extension
Weaknesses
- -Limited automation
- -Newer platform
Key features
Pricing: Twenty CRM vs Folk
| Plan | Twenty CRM | Folk |
|---|---|---|
| Tier 1 | $9/user/month Pro | $17.5 member/month Standard |
| Tier 2 | $19/user/month Organization | $35 member/month Premium |
| Tier 3 | N/A | $70 member/month Custom |
Pricing verified from each vendor's public pricing page. Compare in detail on Twenty CRM pricing and Folk pricing.
Who Should Use What?
On a budget?
Folk has a free tier. Twenty CRM is paid only.
Go with: Folk
Want the highest-rated option?
Neither has ratings yet.
Too early to call on ratings — compare on features and pricing.
Value user reviews?
Neither has ratings yet.
Too early to call — neither has ratings yet.
3 Questions to Help You Decide
What's your budget?
Twenty CRM is paid. Folk is freemium. Folk lets you start free.
What's your use case?
Both are crm tools. Compare their specific features to decide.
How important are ratings?
Neither has ratings yet.
Key Takeaways
Folk
- Free tier available
- Our pick for this comparison
Twenty CRM
- Choose if you want the #1 open-source CRM for modern, powerful, and affordable customer relationship management
The Bottom Line
Folk is our pick.
Frequently Asked Questions
Is Twenty CRM or Folk better?
Folk is rated in our evaluation. Twenty CRM is paid and Folk is freemium.
What are Twenty CRM and Folk used for?
Twenty CRM: The #1 open-source CRM for modern, powerful, and affordable customer relationship management.. Folk: Lightweight CRM for relationships.
What does Twenty CRM cost vs Folk?
Twenty CRM is a paid tool. Folk is freemium (free tier + paid plans). Visit their websites for detailed pricing.