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Twenty CRM

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The #1 open-source CRM for modern, powerful, and affordable customer relationship management.

CRMProductivityTask Management
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Tracked since2026
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The Bottom Line

Entry price

Paid plans only

Biggest pro

Open-source, offering flexibility and transparency

Biggest con

Fair usage policy applies to 'unlimited records' in paid plans

TL;DR - Twenty CRM

  • Open-source CRM for managing customer relationships.
  • Highly customizable with flexible data models and workflows.
  • Includes task management, Kanban views, and rich note-taking.
Pricing: Paid only
Best for: Enterprises & pros

What is Twenty CRM?

Editorial review
Twenty CRM is an open-source customer relationship management platform designed to be modern, powerful, and affordable. It acts as an operating system for customer data, built to be adaptable to unique workflows and evolving business requirements of fast-growing companies. The platform allows users to import and store large amounts of customer data, customize the product to their specific needs, and automate tasks by connecting to other systems via APIs and webhooks. This CRM offers essential features for managing customer interactions, including task management to ensure no deals are missed, Kanban views for visualizing workflows, and rich notes with text blocks and markdown for detailed record-keeping. It emphasizes personalization through customizable views, robust permission management, and a flexible data model that allows users to define custom objects and fields. Twenty CRM aims to provide a comprehensive solution for businesses looking for a flexible and powerful tool to manage their customer relationships effectively.

Available on: Web

how we evaluateSourcetwenty.com ↗

Pros & Cons

Pros

  • Open-source, offering flexibility and transparency
  • Highly customizable to fit unique business needs
  • Affordable pricing structure with a free tier option
  • Backed by Y Combinator, suggesting strong development and support
  • Includes essential CRM features like task management and workflow visualization

Cons

  • Fair usage policy applies to 'unlimited records' in paid plans
  • Priority support only available on higher-tier plans

Preview

Key Features

Personalized viewsManage user access permissionsCustomizable data model (objects and fields)Workflow automationAPIs & WebhooksTask managementKanban viewsRich notes with text blocks and markdown

Pricing Plans

Free Trial

Pricing checked Aug 23, 2026

Pro

$9 / user/month

  • Unlimited records*
  • Custom Objects & Fields
  • APIs & Webhooks
  • Email Integration
  • No credit-card required

Organization

$19 / user/month

  • All of the Pro Plan
  • SAML / OIDC SSO
  • Priority support
Calculate your costView full pricing

Is Twenty CRM worth the price?

85/100

Twenty CRM's pricing is quite competitive, especially for an open-source solution.

The Pro plan at $9/user/month offers strong core CRM features, making it very affordable. The Organization plan at $19/user/month adds essential enterprise features like SSO, making it suitable for growing teams and larger businesses.

Hidden Costs & Gotchas

Self-hosting requires infrastructure costs

No free tier for casual use

Priority support only on top tier

How Twenty CRM Compares to Competitors

Compared to HubSpot Starter at $20/user/month (min 2 users) or Zoho CRM Standard at $14/user/month, Twenty CRM's Pro plan at $9/user/month is significantly more affordable for similar core features. Even their Organization plan at $19/user/month undercuts many competitors while offering enterprise-grade SSO.

How Twenty CRM's pricing compares

At $19/mo, Twenty CRM is the most premium of its 2 direct competitors.

Pipedrive
$14
Folk
$17.5
Twenty CRM
$19

Entry paid plan, monthly. Pricing checked Aug 23, 2026.

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Best Twenty CRM Alternatives

Top alternatives based on features, pricing, and user needs.

Pipedrive logo
PipedrivePaid

Close more deals with AI-powered sales pipeline management

4.4
EIS Suite logo
EIS SuitePaid

Modernize insurance operations with a customer-centric, MACH-based core transformation platform.

4.5
Folk logo
FolkFreemium

Lightweight CRM for relationships

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Twenty CRM vs PipedriveHead-to-head: features, pricing, who winsTwenty CRM vs EIS SuiteHead-to-head: features, pricing, who winsTwenty CRM vs FolkHead-to-head: features, pricing, who wins

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Twenty CRM FAQ

How does Twenty CRM support sales teams in managing their pipeline?

Twenty CRM provides essential features like task management to ensure no deals are missed and Kanban views for visualizing workflows. This helps sales teams track customer interactions and progress through their sales pipeline effectively.

Which teams benefit most from Twenty CRM's features?

Twenty CRM is best suited for fast-growing companies that need an adaptable operating system for customer data. Its customizable views, robust permission management, and flexible data model make it ideal for teams with unique workflows and evolving business requirements.

How does Twenty CRM compare to Pipedrive in terms of flexibility?

Twenty CRM is open-source and highly customizable, allowing users to define custom objects and fields to fit unique business needs. Pipedrive offers a more structured approach, while Twenty CRM emphasizes adaptability to evolving requirements.

What kind of limitations should users be aware of regarding data storage?

While paid plans for Twenty CRM offer 'unlimited records', a fair usage policy applies to this feature. Priority support is also only available on higher-tier plans, which users should consider.

Does Twenty CRM include a free tier?

Twenty CRM offers an affordable pricing structure that includes a free tier option. This allows users to explore its capabilities before committing to a paid plan.

How does Twenty CRM enable integration with other business systems?

Twenty CRM allows users to automate tasks by connecting to other systems via APIs and webhooks. This capability helps integrate the CRM with existing business tools and workflows.

Can users personalize their view of customer data within Twenty CRM?

Yes, Twenty CRM emphasizes personalization through customizable views, robust permission management, and a flexible data model. Users can define custom objects and fields to tailor the platform to their specific needs.

Source: twenty.com

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