UserTesting vs Maze: Which Should You Choose in 2026?
Choosing between UserTesting and Maze comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
UserTesting
Craft experiences that win hearts and markets by turning human insight into a competitive edge.
Best for you if:
- • You need customer feedback features specifically
- • Provides on-demand video feedback from real customers for experience testing.
- • Offers a global participant network and AI-driven analysis for deep human insights.
Maze
Turn user insights into clarity and drive decisions with a comprehensive research and testing platform.
Best for you if:
- • You want to try before committing
- • You need survey tools features specifically
- • All-in-one platform for user research and testing.
- • Recruit participants globally and gather in-product feedback.
| At a Glance |  UserTesting |  Maze |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Customer Feedback | Survey Tools |
Rating | —/100 | —/100 |
| Feature | UserTesting | Maze |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Customer FeedbackUser Research | Survey ToolsCustomer Feedback |
How UserTesting and Maze Compare
UserTesting
Craft experiences that win hearts and markets by turning human insight into a competitive edge.
Paid
Maze
Turn user insights into clarity and drive decisions with a comprehensive research and testing platform.
Free tier available
UserTesting is a customer feedback tool. Maze is in survey tools.
Who Should Use What?
On a budget?
Maze has a free tier. UserTesting is paid only.
Go with: Maze
Want the highest-rated option?
Neither has been rated yet.
Go with: UserTesting
Value user reviews?
Neither has user reviews yet.
Go with: UserTesting
3 Questions to Help You Decide
What's your budget?
UserTesting is paid. Maze is freemium. Maze lets you start free.
What's your use case?
UserTesting is a customer feedback tool. Maze is in survey tools. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
UserTesting
- Our pick for this comparison
Maze
- Has a free tier
- Better fit for survey tools
The Bottom Line
UserTesting is our pick. Maze has a free tier if you want to test without paying.
Frequently Asked Questions
Is UserTesting or Maze better?
UserTesting scores high/100 in our evaluation. UserTesting is paid and Maze is freemium.
What are UserTesting and Maze used for?
UserTesting: Craft experiences that win hearts and markets by turning human insight into a competitive edge.. Maze: Turn user insights into clarity and drive decisions with a comprehensive research and testing platform..
What does UserTesting cost vs Maze?
UserTesting is a paid tool. Maze is freemium (free tier + paid plans). Visit their websites for detailed pricing.