Zendesk Sell vs Insightly: Which is Better in 2026?
Choosing between Zendesk Sell and Insightly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Insightly is our overall pick for CRM workflows. Pick Zendesk Sell if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Zendesk Sell
Accelerate pipeline velocity with AI forecasting and unified customer views
Best for you if:
- • Sales CRM with built-in email, phone, and deal pipeline
- • Natively integrates with Zendesk Support for unified CX
Insightly
Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.
Best for you if:
- • You want to try before committing
- • Unified CRM, marketing automation, and customer service platform.
- • AI-powered features like Copilot automate tasks and enhance sales efficiency.
| At a Glance |  Zendesk Sell |  Insightly |
|---|---|---|
Starts at | Paid | $29/moPlus |
Best For | CRM | CRM |
Rating | - | - |
Choose Zendesk Sell or Insightly?
Choose Zendesk Sell if
Accelerate pipeline velocity with AI forecasting and unified customer views
- Seamless integration with Zendesk Support for full customer context
- Intuitive UI with fast onboarding for sales teams
- Built-in phone and email, no third-party tools needed
Choose Insightly if
Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.
- Good for small business CRM
- Project management
- Fair pricing
- You want a free tier before you commit
| Feature | Zendesk Sell | Insightly |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.2/5 644 reviews | ★4.1/5 1,586 reviews |
| Categories | CRMSales Engagement | CRMMarketing Automation |
In-Depth Analysis
Zendesk Sell
Accelerate pipeline velocity with AI forecasting and unified customer views
Strengths
- +Seamless integration with Zendesk Support for full customer context
- +Intuitive UI with fast onboarding for sales teams
- +Built-in phone and email, no third-party tools needed
- +Strong mobile app for field sales reps
Weaknesses
- -Team plan limited to 3 paid users
- -Gets expensive at higher tiers ($115-$169/user/month)
- -Most buyers bundle with Zendesk Suite, inflating total cost
- -Fewer third-party integrations than Salesforce or HubSpot
Key features
Insightly
Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.
Strengths
- +Good for small business CRM
- +Project management
- +Fair pricing
- +Google integration
- +Easy to use
Weaknesses
- -Limited features
- -Reporting basic
- -Customization limited
- -Support varies
- -Better for small teams
Key features
Pricing: Zendesk Sell vs Insightly
| Plan | Zendesk Sell | Insightly |
|---|---|---|
| Tier 1 | N/A | Free Free |
| Tier 2 | N/A | $29 Plus |
| Tier 3 | N/A | $49 Professional |
| Tier 4 | N/A | $99 Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Zendesk Sell pricing and Insightly pricing.
Who Should Use What?
On a budget?
Insightly has a free tier. Zendesk Sell is paid only.
Go with: Insightly
Want the highest-rated option?
Neither has user reviews yet.
Go with: Zendesk Sell
Value user reviews?
Neither has user reviews yet.
Go with: Insightly
3 Questions to Help You Decide
What's your budget?
Zendesk Sell is paid. Insightly is freemium. Insightly lets you start free.
What's your use case?
Both are crm tools. Compare their specific features to decide.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Insightly
- Larger review base (1,586 reviews)
- Free tier available
- Our pick for this comparison
Zendesk Sell
- Higher user rating: 4.2/5 vs 4.1/5
The Bottom Line
Insightly is our pick.
Frequently Asked Questions
Is Zendesk Sell or Insightly better?
Insightly is rated in our evaluation. Zendesk Sell is paid and Insightly is freemium.
What are Zendesk Sell and Insightly used for?
Zendesk Sell: Accelerate pipeline velocity with AI forecasting and unified customer views. Insightly: Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses..
What does Zendesk Sell cost vs Insightly?
Zendesk Sell is a paid tool. Insightly is freemium (free tier + paid plans). Visit their websites for detailed pricing.