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About Helpy
Helpy is a customer support helpdesk software designed for organizations that prioritize data security and control. It offers multi-channel support ticketing, live chat, and a self-serve help center, all integrated into an omni-channel inbox. Users can choose between a hosted SaaS solution, a private cloud deployment, or a self-hosted open-source option, providing flexibility for data residency and integration needs. The platform enables teams to manage the complete support lifecycle, from initial request to resolution, with features like ticket assignment, status tracking, common replies, and email notifications. Its robust security features, including data masking, SSO, and granular permissions, make it suitable for companies with strict privacy requirements. Helpy aims to reduce support costs by empowering customers with a comprehensive knowledge base and AI-powered chat bots, while also enhancing agent productivity through team collaboration tools, automations, and performance reporting.
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