Insided Logo
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About Insided
inSided, now rebranded as Gainsight Customer Communities, is a customer success community platform for B2B SaaS companies. It combines peer-to-peer community forums, a self-service knowledge base, product feedback and ideation tools, product communication channels, and in-app embeddable widgets. The platform helps reduce support ticket volume (reported 50% reduction), increase customer engagement (80% engagement rate), and improve NPS scores (+20 increase). inSided integrates with Salesforce, Zendesk, Gainsight CS, and other enterprise tools. It serves B2B software companies looking to scale customer success through community-driven engagement.
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