Promoter.io Logo
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About Promoter.io
Promoter.io (also referred to as Retently in the provided content) is a customer experience management platform designed for B2B and e-commerce brands. It enables businesses to collect actionable insights across every customer touchpoint using various survey types like NPS®, CSAT, and CES. The platform offers smart surveys that can be scheduled at key moments, omnichannel reach via email, SMS, and in-app surveys to maximize response rates, and robust CX analytics with dashboards and custom reports. It also provides flexible workflows to automate feedback routing and responses based on sentiment, journey mapping to track satisfaction, and a feedback loop to automate follow-ups and team notifications. Promoter.io integrates with popular tools like Shopify, Gorgias, and Slack, providing real-time insights into customer sentiment.
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