Thena Support Logo
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About Thena Support
Thena Support is an AI-powered customer support platform designed specifically for B2B teams. It unifies customer interactions across Slack, email, and web chat into a single workflow, allowing teams to route, respond to, and resolve customer issues efficiently. The platform leverages AI to automate repetitive tasks, such as ticket detection, summarization, and tagging, freeing up support agents to focus on more complex problems. Thena Support aims to streamline B2B customer service by providing new-gen ticketing that combines AI with human intelligence. It helps connect various B2B channels, turning chaotic communications into trackable tickets. The platform also offers customizable boards, role-based controls for streamlined team processes, and the ability to build branded help centers. Additionally, Thena includes a broadcasting feature to send targeted messages to customers via Slack and email for onboarding, product announcements, status updates, and more, with measurable impact.
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