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About Wootric

Wootric is a customer experience management (CXM) platform designed to help businesses understand and improve customer loyalty, engagement, and advocacy. It enables the collection of customer feedback at critical journey points using various survey types like NPS, CSAT, and CES, across multiple channels including in-app, email, SMS, and Intercom Messenger. The platform utilizes machine learning to analyze qualitative data, identifying topics and sentiment in real-time to provide a unified view of themes across all feedback sources. This allows organizations to quickly understand the 'why' behind customer scores, identify experience gaps, and prioritize improvements to increase retention, engagement, and referrals. Wootric integrates with existing systems of record, such as CRMs, to enrich customer data and automate follow-up actions, fostering a customer-centric culture across all departments from the C-suite to support teams. Wootric is ideal for CX champions, product managers, HR, C-suite executives, and support teams looking to monitor customer health, prevent churn, optimize products, improve employee engagement, align company goals around customer happiness, and analyze support ticket feedback at scale.