AlertOps
UnclaimedAI-powered incident orchestration platform for real-time alert management and resolution.
Visit WebsiteTL;DR - AlertOps
- AI-powered incident response platform that reduces alert noise by up to 80%.
- Automates incident triage, on-call escalations, and post-mortem analysis.
- Offers over 200 integrations, flexible on-call scheduling, and live call routing.
Pricing: Free plan available
Best for: Growing teams
4.7/5 across review platforms
Pros & Cons
Pros
- Significantly reduces alert noise with AI, improving focus.
- Automates critical incident response tasks, saving time and effort.
- Extensive integration ecosystem supports diverse tech stacks.
- Flexible on-call scheduling and escalation ensures timely responses.
- Comprehensive reporting and post-mortem analysis aid continuous improvement.
Cons
- International SMS and Voice notifications are limited in lower tiers.
- Live Call Routing phone number activation requires contacting support.
Ratings Across the Web
4.7(173 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
AI-powered Noise Reduction (OpsIQ™)Smart Correlation EngineAutomated EscalationsFlexible On-Call SchedulesLive Call RoutingOver 200 Pre-built IntegrationsMobile Incident Management (iOS/Android)Enterprise Reporting and Dashboards
Pricing Plans
Free TrialStarter
$0/month
- On-call scheduling
- unlimited API calls
- enriched alerts
- online help
- Mobile App (iOS/Android)
- UNLIMITED E-mail and Push Notifications
- 125 SMS / 25 Voice account-wide (US/Canada)
- 75 SMS / 25 Voice account-wide (International)
- Team-Based Organization
- Advanced On-Call Scheduling
- Central Notification Rules
- Automated Escalations
- No-Code Open API
- Monitoring Integrations
- ChatOps Integrations
- Up to 3 Integrations Included
- Preset Roles
- Billing Administration User
- Alert Prioritization & Deduplication
- 10 Workflows Included
- Alert Delay and Suppression
- Dynamic Routing
- Dynamic Grouping
- Enriched Alerts
- Incident Opt-Out
- Custom Alert Mapping
- Custom Actions
- Manual Alerting
- Message Templates
- Conference Bridge Access
- Downloadable Reports
- Alert Lifecycle Tracking
- Operations Dashboard
- Alert and Notification Reports
- UNLIMITED API Requests
- 3 Months Data Retention
- Help Center (Online)
- Email Support
Standard
$10 per user/month
- Alerting and on-call scheduling for small teams (up to 10 users)
- Mobile App (iOS/Android)
- UNLIMITED E-mail and Push Notifications
- UNLIMITED SMS and Voice Notifications (US/Canada)
- 25 Phone & 25 SMS Notifications per user / month (International)
- Team-Based Organization
- Advanced On-Call Scheduling
- Central Notification Rules
- Automated Escalations
- No-Code Open API
- Monitoring Integrations
- ChatOps Integrations
- UNLIMITED ITSM and Outbound Integrations
- Preset Roles
- Billing Administration User
- Single Sign-On (SSO)
- Alert Prioritization & Deduplication
- Unlimited Workflows
- Alert Delay and Suppression
- Dynamic Routing
- Dynamic Grouping
- Enriched Alerts
- Incident Opt-Out
- Custom Alert Mapping
- Custom Actions
- Manual Alerting
- Message Templates
- Conference Bridge Access
- Downloadable Reports
- Alert Lifecycle Tracking
- Operations Dashboard
- Alert and Notification Reports
- Incident Management Reports
- UNLIMITED API Requests
- 1 year Data Retention
- Help Center (Online)
- Email Support
- Chat Support
Premium
$22 per user/month
- Advanced incident response automation for teams
- Mobile App (iOS/Android)
- UNLIMITED E-mail and Push Notifications
- UNLIMITED SMS and Voice Notifications (US/Canada)
- UNLIMITED SMS and Voice Notifications (International)
- NEW! Heartbeat Monitoring
- Team-Based Organization
- Advanced On-Call Scheduling
- Central Notification Rules
- Automated Escalations
- No-Code Open API
- Monitoring Integrations
- ChatOps Integrations
- UNLIMITED ITSM and Outbound Integrations
- Preset Roles
- Billing Administration User
- Single Sign-On (SSO)
- Stakeholder Communications
- 1 US/Canada Number Free, $10/month each extra Live Call Routing Phone Number
- 100 Minutes Free per account, $0.10/min after US/Canada Live Call Routing
- $0.35 per min International Live Call Routing
- Alert Prioritization & Deduplication
- Unlimited Workflows
- Alert Delay and Suppression
- Dynamic Routing
- Dynamic Grouping
- Enriched Alerts
- Incident Opt-Out
- Custom Alert Mapping
- Custom Actions
- Manual Alerting
- Message Templates
- Conference Bridge Access
- Downloadable Reports
- Alert Lifecycle Tracking
- Operations Dashboard
- Alert and Notification Reports
- Incident Management Reports
- Post-Mortem Reports
- UNLIMITED API Requests
- 1 year Data Retention
- Help Center (Online)
- Email Support
- Chat Support
- 24x7 Critical Response Support
Enterprise
$34 per user/month
- Major incident management for enterprise needs
- Mobile App (iOS/Android)
- UNLIMITED E-mail and Push Notifications
- UNLIMITED SMS and Voice Notifications (US/Canada)
- UNLIMITED SMS and Voice Notifications (International)
- NEW! Heartbeat Monitoring
- Service Status Notifications (Add-On, $200/month flat fee)
- Team-Based Organization
- Advanced On-Call Scheduling
- Central Notification Rules
- Automated Escalations
- No-Code Open API
- Monitoring Integrations
- ChatOps Integrations
- UNLIMITED ITSM and Outbound Integrations
- Advanced Permissions
- Unlimited Customizable Roles
- Billing Administration User
- Single Sign-On (SSO)
- Stakeholder Communications
- 1 US/Canada Number Free, $10/month each extra Live Call Routing Phone Number
- 100 Minutes Free per account, $0.10/min after US/Canada Live Call Routing
- $0.35 per min International Live Call Routing
- Alert Prioritization & Deduplication
- Unlimited Workflows
- Alert Delay and Suppression
- Dynamic Routing
- Dynamic Grouping
- Enriched Alerts
- Incident Opt-Out
- Custom Alert Mapping
- Custom Actions
- Manual Alerting
- Message Templates
- Conference Bridge Access
- Downloadable Reports
- Alert Lifecycle Tracking
- Operations Dashboard
- Alert and Notification Reports
- Incident Management Reports
- Post-Mortem Reports
- UNLIMITED API Requests
- 1 Year Data Retention (Ask us about custom plans)
- Help Center (Online)
- Email Support
- Chat Support
- 24x7 Critical Response Support
- Extended Proof of Concept (Included - Talk to Sales)
- White-Glove Onboarding (Included - Talk to Sales)
- Non-Production Environment
What is AlertOps?
AlertOps is an AI-powered incident orchestration platform designed to help ITOps, NOC, and DevOps teams manage and resolve incidents efficiently. It leverages AI-driven intelligence, called OpsIQ™, to cut down alert noise by up to 80%, automate triage, escalate incidents, and provide post-mortem analysis. OpsIQ™ includes AI reasoning agents for triage, resolution, and root cause analysis, a smart correlation engine to group related alerts, and historical alert insights to inform actions.
The platform offers extensive integration capabilities with over 200 pre-built integrations for monitoring, ticketing, and communication tools, alongside options for custom integrations. It provides flexible on-call scheduling, automated escalation rules via phone, SMS, mobile app, chat, or email, and live call routing. AlertOps also focuses on preventing SLA breaches through intelligent automation, offering comprehensive reporting, real-time collaboration, and mobile incident management to ensure rapid and precise responses during high-stakes moments.
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AlertOps FAQ
How does AlertOpsIQ™ reduce alert noise and identify root causes?
AlertOpsIQ™ utilizes AI reasoning agents to filter out irrelevant alerts, detect the underlying root cause, and summarize critical information. It also employs a Smart Correlation Engine to group related alerts, providing context for faster incident resolution.
What is the primary function of the Heartbeat Monitoring system in AlertOps?
The Heartbeat Monitoring system in AlertOps is designed to proactively notify users if their monitoring system stops sending alerts. This ensures that potential issues with monitoring infrastructure are identified and addressed in real-time.
Can AlertOps integrate with custom, in-house applications beyond its 200+ pre-built integrations?
Yes, AlertOps offers custom integration capabilities for in-house applications, in addition to its extensive library of over 200 pre-built integrations. This allows organizations to connect virtually any monitoring or ticketing tool to the platform.
How does AlertOps facilitate real-time communication and collaboration during an incident?
AlertOps enhances real-time collaboration through features like custom communication templates and intelligent routing logic. It also supports notifications via phone, SMS, mobile app, chat, and email to ensure the right people are informed instantly.
What is the maximum number of users supported by the Starter plan in AlertOps?
The Starter plan in AlertOps supports a maximum of 5 users. This plan includes features such as on-call scheduling, unlimited API calls, enriched alerts, and online help.
Does AlertOps provide a mechanism for managing and preventing SLA breaches?
Yes, AlertOps prevents SLA breaches through intelligent, automated alert escalation. It routes customer calls based on real-time on-call schedules and uses AI-informed policies to ensure faster and more reliable responses.
Source: alertops.com